We brought a brand new rivendale lodge from them and from the day we ordered it the surport from them wasn’t good . And when it was delivered the lads who put it together was great . After a while we... Toon meer
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Stewart came today and did a number of slight adjustments to our new marlow, he was brilliant from start to finish and gave us some good tips for the upkeep of our van. He was very pleasant and would... Toon meer
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Very happy with the communication/process leading up to getting our bathroom refresh done. Re the work itself, Stuart and Darren were fantastic. Great guys…punctual (8.00am Sunday morning!), friendly,... Toon meer
Bedrijf heeft geantwoord
We currently own a Pemberton Marlow Park home & absolutely love it.The build quality is excellent. I recently contacted their after sales team to enquire about a small amount of exterior touch up pain... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Pemberton Caravans started manufacturing holiday caravans in the Pemberton district of Wigan in the north-west of England in the late 1940's. From the earliest days Pembertons were built to last and many 30-40 year old examples are still giving sterling service today. Pemberton moved to their present day factory site at Woodhouse Lane in the Springfield district of Wigan in 1955. ...
Contactgegevens
Woodhouse Lane, WN6 7NF, Wigan, Verenigd Koninkrijk
- 01942 321221
- info@pembertonlh.co.uk
- pembertonlh.co.uk
4,5
Uitstekend
97 reviews
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after sales visit
Richie came out to adjust our patio doors that had moved when our home was sited. He was friendly and efficient and did a few other tasks he found during the visit. Nothing was too much trouble for him. We love our new holiday home. It seem well made and we are very happy with it so far.
29 november 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Mrs Haley, Thankyou so much for taking the time to write these kind words about our Aftersales Engineer Richie.
We always strive to provide our customers with an efficient and professional service, whilst maintaining a friendly approach, so we are very pleased to hear that we are achieving our goal.
If you require any further assistance in the future, please don't hesitate to contact us. Best regards, The Aftersales Team!
WORST MISTAKE I HAVE EVER MADE - DONT DO IT
I purchased a lodge for £250,000 in July 2024 and its the worst mistake I have ever made. I have had nothing but problems. 4 plumbers out and toilet still blocked and leaking everywhere. My lodge stinks of damp and I have had to pull up the damp carpet revealing stained floor boards. I am taking it to court.
1 juli 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Sharon, We urgently wish to look into this for you, so can you please send an email to aftersales1@pembertonlh.co.uk including the serial number of your lodge. We shall then make direct contact you and the caravan park your lodge is located on.
With thanks, The Aftersales Team.
Replacement Bath/ Shower Mixer Tap
Despite issues Ashley was having receiving emails, she responded promptly to provide the quote for a replacement bath/shower mixer tap and despatched the item quickly and kept me informed at each stage
21 november 2024
Antwoord van Pemberton Park & Leisure Homes
Dear Mr & Mrs Williams, thankyou for your positive feedback. Unfortunately we did have an issue with our email server, but I am pleased to say that it's now been resolved.
However, we do apologies for the inconvenience this caused you and several other of our loyal customers.
Ashley is a highly valued member of the Aftersales Team, and your kind words shall be passed on. Best wishes - The Aftersales Team!
Pemberton simply the best.
The build quality is excellent, the product design is modern and practical. The after sales service is first class and the workmanship of the field engineer (Stuart) was of the highest quality. Pemberton park and leisure homes, put their customers first. They are professional, efficient and care about their customers needs. I would recommend a Pemberton leisure home to friends and family alike. Fantastic.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Mr Wright, thank-you for your positive feedback.
We have a very dedicated and imaginative design team that strives to offer our customers homes with a modern style and excellent functionality.
Our aftersales team also pride themselves on offering our loyal customers all the help and support they need. Stuart is a very highly regarded member of the aftersales team, and your kind words shall be passed on. Best regards - The Aftersales Team.
After sales
Had an awkward question which was answered brilliantly by one of your staff!
30 oktober 2024
Antwoord van Pemberton Park & Leisure Homes
Dear Eric, Thank-you so much for your positive feedback, and your kind comments.
We pride ourselves on offering our loyal customers a prompt and informative service, ensuring their continued enjoyment of our beautiful homes.
Please don't hesitate to contact us again in the future if you require any further information. Best regards - The Aftersales Team!
Great customer service…
We have had great customer service from Ashley Carruthers in aftersales and the engineers.
It was a pleasure to have met Simon and Lewis who satisfactorily carried out the work on our caravan.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Mr Kershaw, Thank-you so much for your positive feed back. Ashley is a highly valued member of our aftersales team, and Simon and Lewis are very skilled and knowledgeable, and always aim for a high standard of work.
If you need any assistance in the future, please don't hesitate to contact us. Best regards - The Aftersales Team!
Pemberton Park and Leisure Homes have…
Pemberton Park and Leisure Homes have the best customer and after sales service that I have experienced. Their friendly and helpful staff are a credit to the company.
If you are considering a caravan or lodge this is the company to purchase from.
The quality of their products are superb.
23 oktober 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Joan, Thank-you so much for your positive feedback, and that is indeed high praise!
It is our aim to provide outstanding quality homes, and be fully supportive to our loyal customers by way of providing an exceptional customer experience. Your kind words are very much appreciated by the whole team. Best regards - The Aftersales Team!
Excellent service from Gail Cassidy
I raised some questions about a caravan we bought 15 years ago and Gail Cassidy provided the information within minutes. Excellent service
1 oktober 2024
Antwoord van Pemberton Park & Leisure Homes
Dear Mr Edwards, Thank-you so much for your positive feedback. We pride ourselves on offering the best customer experience as possible, and each member of the aftersales team works hard to ensure we meet and maintain our high standards.
If you need any help or advice in the future, please don't hesitate to contact us. Best regards - The Aftersales Team!
Great companyAbsolutely very good company to deal…
Absolutely very good company to deal with we had a few snags as you would in any new home nothing major but the after sales team are excellent.
And a truly outstanding employee is Richie the do it all snagging/maintenance guy who never fails to sort out any problem.
He is a brilliant ambassador for Pemberton and a very nice man.
Overall Pemberton are a great company to deal with.
Mr and Mrs Glover
11 oktober 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Mr and Mrs Glover, Thank-you so much for your positive feedback. Our Aftersales Team strive to provide all our loyal customers with a high quality service.
Richie is a very valuable member of our aftersales team, and prides himself on providing a top quality, professional finish. Your kind words shall be passed on. Best wishes - The Aftersales Team!
Repairs to gutters
Richie and Lewis were sent to repair some damage done during transportation and did so with speed, expertise and professionalism and explained what they were going to do beforehand and then confirmed what they had done afterwards. I am 100% satisfied with their work and would not hesitate to recommend Pemberton for after sales support
30 september 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Lesley, Thank-you so much for your positive feedback.
Richie and Lewis pride themselves on offering our loyal customers help, support and reassurance, whilst also striving to carry out their work to the highest standard possible.
If you need any help or advise in the future, please don't hesitate to contact us. Best wishes - The Aftersales Team.
Great service from Pemberton
Had an unusual leak from the roof of our 2018 Glendale onto our kitchen worktop. Stuart came out and within 15 minutes the source of the leak was found and problem was solved. Great service.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Garry, Thank-you so much for your positive feed back. It is paramount to us that we strive to provide all our loyal customers a prompt, and professional service.
Stuart is extremely knowledgeable of our homes, and always aims for a high standard of work.
We are sorry to hear about the issue you have encountered, but hope you can now focus on enjoying your beautiful Pemberton Glendale Lodge. If you need any assistance in the future, please don't hesitate to get in touch. Best wishes, The Aftersales Team
Darren
Darren, the engineer who called was very helpful. He was courteous, professional, listened to our needs and completed everything efficiently.
The office staff, Jennifer, was equally as helpful.
30 september 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Howard, Thank-you so much for your positive feedback.
Both Darren and Jennifer are highly regarded members of the aftersales team who always strives to provide an excellent service to our loyal customers.
We are always here to help and advise, so please don't hesitate to contact us the in future. Best regards - The Aftersales Team!
Dedicated engineers
Have just purchased the fabulous park lane holiday home so we expected some ‘teething’ problems .What can I say about Richie and Lewis- Professional, friendly, nothing was to much trouble for them. If I could give more stars I definitely would.Brilliant, exceptional customer service.
19 september 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Diane, Thank-you so much for your positive feedback, and your kind comments about Richie and Lewis.
They are both valuable members of our aftersales team, who pride themselves on providing a professional finish, with a friendly manor.
We wish you many years of enjoyment in your beautiful Pemberton Park Lane, and give you our assurance of always being on hand to offer you help and assistance in the future. Best regards - The Aftersales Team!
Great communication easy to deal with
Great communication easy to deal with, Gail was excellent in helping me sort out my problem
28 augustus 2024
Antwoord van Pemberton Park & Leisure Homes
Dear Roger, Thank-you so much for your kind words. We pride ourselves on offering our loyal customers professional and friendly support whenever needed, so please don't hesitate to make contact with us again if required. Best regards The Aftersales Team.
A very well-designed and furnished…
A very well-designed and furnished caravan. The small issues are being resolved and we are very pleased with the service.
28 augustus 2024
Antwoord van Pemberton Park & Leisure Homes
Dear Keith, Thank-you so much for your positive feed back. We always aim to respond to queries and questions as swiftly as possible, to enable our loyal customers to focus on enjoying their beautiful Pemberton homes. We shall address the issues you have raised once the items we have ordered all come into stock. If you need any further help or assistance in the future, please don't hesitate to contact us. Best regards - The Aftersales Team!
Very helpful friendly & prompt response…
Very helpful friendly & prompt response
Thank you
7 augustus 2024
Antwoord van Pemberton Park & Leisure Homes
Dear Nikki, Thank-you so much for your positive feed back, and we look forward to providing you with a prompt and friendly service again in the future. Best wishes, The Aftersales Team
Pemberton Marlow
We purchased our Pemberton Marlow in April 2024 and made sure we registered for the warranty. We have had some issues but Pemberton after sales team have been friendly and have been quick to answer and deal with them. These issues have been dealt with by two engineers Darren
and Richie. They are friendly,skilful and have professionally dealt with the repairs. Our minds have been put to rest every time.
We absolutely love our caravan. Thank you Pemberton ☺👌👌👍👍
15 augustus 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Rachel, Thank-you so much for your positive feed back. It is paramount to us that we offer all our customers a prompt, informative and professional service. Darren and Richie are very skilled and knowledgeable, and always aim for a high standard of work. We know that you will have many years of enjoyment in your beautiful Pemberton Marlow, but if you need any assistance in the future, please don't hesitate to get in touch. Best wishes, The Aftersales Team
FRIENDLY AND HELPFUL STAFF MEMBERS
14 augustus 2024
Antwoord van Pemberton Park & Leisure Homes
Dear Melvyn, Thank-you so much for your positive feed back. All members of the Aftersales Team do their upmost to ensure that our loyal customers receive a professional and friendly service. If you need any assistance in the future, please don't hesitate to get in touch. Best wishes, The Aftersales Team
Pemberton - kitchen door replacement
Mike installed new kitchen doors at our caravan in Aviemore. Excellent service and a great tidy job!
5 augustus 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Graham, Thank-you so much for your positive feedback.
Mike is a very valuable member of our aftersales team, and prides himself on providing a top quality, professional finish. Your kind words shall be passed on, and if we can assist you with anything else in the future, please don't hesitate to contact us. Best wishes - The Aftersales Team!
Stuart & Mick a credit to Pembertons
Stuart & Mick arrived on time and did an excellent job of replacing our damaged external panel.
They also aligned our kitchen cabinets doors which he noticed were slightly out.
6 augustus 2024
Review zonder uitnodiging
Antwoord van Pemberton Park & Leisure Homes
Dear Richard. Thank-you so much for your lovely review. Stuart and Mick have been with Pemberton for many years, and have a wealth of experience in all aspects of our Pemberton homes. Indeed, all the members of our aftersales team strive to ensure that our service remains at the highest level possible. We are always here if you need any further help, or advice in the future. Best regards, the Aftersales Team!
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