Pemberton Park & Leisure Homes Reviews 

Stuart their engineer has just fitted a new set of kitchen doors, the kitchen looks more fantastic than it did new. He arrived on time fitted the doors, was very friendly, cleaned up all the shavings, removed all the cardboard and left the lodge as he found it.
We cannot praise him enough.

I am very pleased with the work completed by the Pemcertom team. Very professional, helpful and you would not know any work has been done in my caravan. I would recommend this company. The team arrived on the day planned and completed on time. The help of the after sales person was very helpful in every way

Lovely van, super aftersales service and very pleasant experience overall!

Gail was very efficient. Answered all of my questions/queries. Excellent service.

Fantastic customer service from Gail. Would recommend

Jennifer read my email and sent one back with the information required.

Excellent service with a quick response to my query. All sorted in a very professional way. A special mention to Gail who is a credit to Pemberton.

Pemberton helped us source an obsolete material for us lodge.

Firstly the customer service is poor, it’s the worst customer service I have encountered.
Staff are the most unhelpful I have experienced.
They sell caravans which they admit develop manufacturing faults, and then refuse to help resolve the faults/issues.
Pemberton Leisure you should be ashamed.

We currently own a Pemberton Marlow Park home & absolutely love it.The build quality is excellent. I recently contacted their after sales team to enquire about a small amount of exterior touch up paint to fix a couple of small scratches.They couldn't have been more helpful.They matched the paint colour from our serial number & sent it out the same day.

Efficient, courteous and supportive first rate customer care.

The customer service lady was so helpful, professional and a credit to the company. The level of service she provided when dealing with our enquiry was exemplary.

Excellent response times and helpful advice.

Have used Pemberton on serval occasions and each time have had an excellent service would highly recommend them and their after sales is second to none. As a company we deal with several lodge and caravan providers and Pemberton are one of the best.
Oakwood are the worst would not recommend them at all.

Really thorough and professional service dealing directly with the Aftersales team. With as big a purchase as a caravan, how the product is supported is at least as important as to how it is initially sold. Many thanks for the assistance in resolving the issue.

We have bought a pre-owned Pemberton Lodge which was not very loved! I have Emailed Pemberton 3 times for advice & guidance. The team have answered swiftly and been VERY helpful which has been very reassuring!

Jennifer in after sales gave a fabulous customer service experience
Your knowledge was in depth and she was polite and friendly and efficient

Professional, went up and beyond, and couldn’t have been more helpful.
Ready happy
Thank you

We've owned a new Pemberton Rivington Lodge in France since 2021,it really is top quality.I have contacted the after sales department on two separate occasions,each time my e mail question was answered on the same day.A small spare part i asked for this last time, was found and dispatched to me as a gesture of good will immediately by Gail Cassidy, to my address in Belgium.The Pemberton after sales department have shown themselves to be well trained, highly efficient and a company that looks after its customers,which is very important and much appreciated.The attention to detail makes this company stand out.The Pemberton Leisure homes are highly recommended.