Pet Insurance Australia Reviews 

Excellent responses to claims I have recommended this company to others and I feel has the best interests of our wonderful dog at heart

Excellent service
Will recommend this company to anyone. It has been a very easy process of submitting claims and getting reimbursed for the claims.

Friendly/helpful staff and very easy claim procedure.

Top notch insurance company - theyve saved me Thousands of dollars and helped me keep Frank my Pooch in good health.

Pet Insurance Australia is nothing by a scam! You have to reach a certain threshold for each condition before getting a refund which resets every year. Yet each condition is also capped on the amount you can claim for each condition each year. Not very good for $80/month. Hence why I have just cancelled our policy. And when I called to cancel the policy, I had to continue to pay until the anniversary date as I had made a claim during the year (which I was only refunded a very small amount) and was "scared" into not leaving PIA as I was advised anything I had made a claim on would not be covered with another provider as it would have thought to be a pre-existing medical condition. When I advised the only claims I had made were for minor medical issues (ie: conjunctivitis, ear infection, annual immunisation, tummy upset) of which we only got a few dollars refunded, PIA had nothing to say. Prevent yourself from wasting money and getting frustrated and go with a decent agency.

Pet insurance Australia have been awesome to deal with, claims process is straight forward and reliable. My customer service experience with them has been top notch
Thanks for looking after my boy Angus when he’s needed it most

Excellent at processing claims- usually within 24 hours. Only reason for not giving 5 stars in the price increase after the first 12 months was quite alot. Hope it doesnt go up like this every year. Otherwise i highly recommend!

Best insurance

Pet Insurance Australia have come through for me on every claim I have made. Can't recommend them enough.

So difficult to log onto my online account and lodging claims via post only is from the 80's... otherwise our claims experience from 2014 was fine

The 80% of the claim coverage is false advertising.
They reduce each item by 80% then take the excess out of it so you don't actually get 80% back.

Excellent to deal with, only gave it 4 stars instead of 5 because website for claims is a little confusing and tedious

I have been with PIA now for over 6 years with our 3 Cavalier King Charles Spaniels. I appreciate their prompt attention to any claims and fast payments received.

Not the cheapest pet insurance, but so far I have been happy with the insurance I took out for my cats.
I have only had to claim once, and the vet was able to organise the claim on my behalf, with the money being paid back very quickly.
Good communication- by email and text.

After recently 'inheriting' a little dachshund, I immediately insured him in case of accident, injury or just for preventative appointments. So far, I have been impressed by the way in which a traumatic accidental injury was handled,with no stress on my part making the claim as the vet did it direct with Pet Insurance Australia. Later on in the year, I took the dog for his annual check-up, worming and injections - again, after making the claim, all was settled promptly and efficiently. Yes, I would recommend them as the pet insurer of choice for peace of mind ...

Very good insurance company, no hassle just fill in your details online and soon after that your money is transferred

We were sceptical about pet insurance as we had heard so many bad comments and read similar reviews so we were very happy when PIA paid out our dog accident claim within a week of us submitting the paperwork on line.
Of course our premium then went up LOL but still we are satisfied with the service and applying on line is very easy.

We took out policies with PIA for our two Golden Retriever puppies. Sadly they have both had some ongoing health issues which have been extremely stressful as well as costly. Each claim we have submitted through the online portal has been a quick & simple process with all claims being processed efficiently. We love the correspondence received after each claim as this outlines what has been reimbursed & provides clarification of the claim. We have called a few times to discuss matters & the staff have been helpful & professional at all times. Would choose PIA for pets we may have in the future.

The four week waiting period is designed to protect the insurance company, not the pet. We had very poor experiences with Pet Insurance at the start of our coverage, especially since there is no option to skip the four week waiting period.
We were also punished for being attentive owners and asking questions at the vet's, which then became part of the case history and showed a "pre-existing condition". This was not true, but is used against us as we asked a generic question about the breed.