Pet Insurance Australia Reviews 

PIA staff have been extremely helpful and the turn around on claims has been excellent. My policy covers all of our needs.

If you are looking for Pet Insurance then I highly recommend PIA as they are one of the best in my experience. I’ve been with them for many years and have always had my claims paid promptly and any issues have been resolved with the help of the best customer service team.

My claims have been paid out promptly and the on-line portal makes lodging of claims much simpler. Thank you.

I am overall happy with Pet Insurance Australia.

We have always had prompt payment from PIA for any claims we have had
to make and found them to be very helpful and friendly when speaking to them on the phone

We have always received prompt and efficient service from PIA

Good for small claims but take forever to pay out on larger claims, claim they have not received documents that you have e-mailed them numerous times, response time is terrible and they never get back to you. In it for the money, not for the love of animals. Typical insurance company.

Terrible, absolutely the worst company I have dealt with. Had to have my pet euthanized, for which PIA paid me, then continued to take out fortnightly instalments for eight more weeks for him, despite repeated emails and phone calls from me. Every time they contact you, they start by asking how 'Barney' my dog that was euthanized is now doing - appalling. If I were some old lady and that were my only companion, this continued ignorance, may tip them over the edge. READ your notes before emailing or talking to me - you already paid the euthasia fee, so cannot deny knowing he had been 'put down'. You also charged my $100 excess twice, as apparently the vet called the same problem two different things, just because they weren't certain at first, but it was for the same thing, but a wording technicality left me out of pocket by another $100!

Thank you PIA for processing my claim so quickly when my dog Bear needed extensive surgery for mast cell tumours. I really appreciate that you have always been there for us whenever Bear needed veterinary care. My premiums have been very good value for the cover I receive. Thank you

Have been great at refunding claims. Just hope I don’t get knocked back one day!

Each condition attracts another excess payment. Sometimes you get nothing back.
Falsely named as Pet insurance Australia when all the call centers are overseas. There’s nothing Australian about it. Wish I had known before signing up.

We have had good service with Pet Insurance Australia

Generally awesome service on our claim for our dog who has been diagnosed with IVDD. We placed a claim for our second dog before this incident though and we are still fighting to have this processed. Pity as this has undone most of the good review

My claim was promptly processed and paid, no queries, no hassles. So glad I decided to choose Pet Insurance Australia for my kitten Miley.

Excellent service, with prompt claims payments and easey online claims process.

Thoroughly positive experience from start to finish

Great value for money, easy claim process and fast payout.

The premiums are reasonably priced compared to other pet insurance companies. The claim process was made easier as my vet was able to submit all relevant documents on my behalf via the electronic portal.

They have been wonderful and, as pensioners, have saved us plenty. If you're thinking about pet insurance, don't think anymore, do it. I have and do recommend PIA to everyone.