Pet Insurance Australia Reviews 

these guys have doggy contracts ie they hardly pay anything due to excess plus % paid reduction on service and when you go to cancel prior to the end of contract they will still charge you for the remainder of your plan even though they will not honor any claims made during that period. When i calculated premium paid for 6 years $4320 vet bills $7250 refunds on claims $2500 it is clearly more economical to just pay vet bills

I wrote back in 2018 an unfavourable review but upon reading the fine print realised that there was a limit to tick poison treatments. So an updated review of this company is they were excellent when my beautiful girl had a devastating diagnosis of a very aggressive fatal Hemangiosarcoma. This was not found until proper thorough investigation, which then turned into an emergency.She was dead with in 5 days from a seemingly bouncing healthy dog to euthanasia at home within a short time.
Pet Insurance Australia were efficient compassionate and covered quite a lot of all the bills that occurred in this heartbreaking time for her family and enabled us to have her at home comfortable and loved by us every minute that remained here with us.So I recant my previous review and thank you again for easing an really trying moment in our lives.
I have just brought home another Pharaoh hound puppy and will be insuring her with them again!

DO NOT TRUST - never made a claim in 5 years for my 2 dogs. Finally made a claim and they underpaid everything. I asked for it to be reviewed and they took forever to come back and say no. Then they set a block so we could not email them again as it kept bouncing back. Super weird. I would never trust of use this company again.

I too am disappointed with the refunds. 80% is not true. I had a vet bill for $600 for euthanasia. This is reduced by 80% then the $200 excess comes off it. This means they only had to pay $280 instead of $320. Scammers. Imagine if I decided to do the $12000 surgery. I have two policies left with them and I definitely will be comparing insurance companies. The one thing I do like is the ease of putting claims in through the portal.

Would not recommend this company to anyone. We had our first claim within a year,, kept on telling us to upload documents to the portal which was done over two weeks ago. Eventually had to phone them and tell them it was uploaded and nothing had been done about it, the services is appalling.

Easy to claim, but cheque was sent to totally wrong address - still trying to get paid 4 months later.

Fantastic insurance for your pets. Prompt, efficient, helpful, understanding in times of stress, quick turn around, easy to access online for claims and uploading paperwork. Very helpful staff at the contact centre. Would highly recommend.

Disappointed to know there is a six month wait for ligament cover when swapping from another insurance company.
I was told this in the terms and conditions (fine print) after cancelling my existing policy.
Needless to say I wouldn’t have swapped my policy if I was told this major piece of information first.
Now I have a six month wait before the proper cover begins.
Fingers crossed nothing happens in that time.

It has been so helpful to have this Pet Insurance for our dog. He had an unexpected health issue that started last year and the insurance has been great value, we were able to claim back a lot of his vet expenses. Thank you!

Happy with the service and and cover but claims take a little too long to process.

Fast, smooth claims process

Claims are fast and easy but the premiums go up every year! This past year they went up by $7 a fortnight! It's a catch 22 because our pet has a pre-existing injury so we can't move to another insurer. We're considering leaving and putting the money in a separate account for emergencies.

The settling of my large claim for my dog took longer than I had anticipated and required a little more toing and froing than necessary, but in the end the claim was settled to my satisfaction.
It would be a good idea to have a dedicated reference point for all communication regarding a particular claim, as I often had to explain the status of my claim to the new consultant over the phone each time there was another query which required resolution.

Relatively easy to file claims. Claims were processed quickly.

Very positive experience. Friendly staff, speedy payments, professional service.

Great service, would recommend

Don’t like that when I make claims under $200 excess, I get no return. Therefore if I have 10 small claims or more, I lose at least $750. When I thought I would receive 80% back. How many times do I have to pay excess. Premium is high enough already that I struggle with.

Our elderly dog was diagnosed with bone cancer. Insurance has covered his amputation and 6 months of chemo without any quibble and it is very easy now to claim online. Very happy.

My experience was smooth sailing and very pleasant. Great to deal with and hassle free. When your best friend is struggling you do not need further demands. They were great and I had time to deal with my very loved pet during his recovery.

Communication can be very slow with a huge lag. I don't see any reason why, if they have email and online submission, if they need extra information, why they have to send out a multi-page hard copy letter ten days later, rather than sending a message/text/email (They sent a text saying they'd received the claim, so why hurt the world with the tree killing with the slow communication technique when they actually want information??)