Pet Insurance Australia Reviews 

PIA have been fantastic to deal with, claims have such a fast turn around and our vet receptionist even said "wow, I can't believe they are paying that much" so we are very happy!

We have made a few claims throughout our dogs life so far and each claim was paid promptly with no hassles at all. The website to make claims is very easy to use and only takes a few minutes once you have the correct paperwork.

At Christmas time my beloved Vizsla became very ill and had to undergo CT Scan and Chest surgery. My specialist Vet team would contact PIA direct for pre approval with these costs (approx $22000). I would then receive an email showing the Vets estimated cost, estimated benefit from PIA then estimated Gap amount which I had to pay.
It is an excellent experience and the process was stress free. After the operations and fees paid I would then receive a complete statement displaying the amounts that were charged by the Vet and the amount paid by PIA. I would highly recommend the 80% Cover. I have had the insurance since my Vizsla was 6 months old (now 10) and it clearly is the best decision I have made.

I’ve had a wonderful experience with Pet Insurance Australia. My dog, Flash, recently had to visit the vet, and as always, the claims process was incredibly fast and efficient.

One of the standout features for me is the GapOnly service—it makes such a difference being able to pay only the gap at the vet rather than waiting for a reimbursement. Their policies are also very reasonably priced compared to others on the market. It’s a huge relief knowing I can focus on Flash’s recovery instead of worrying about the paperwork. Highly recommend PIA to any pet parent!

The company is as good as its word, delivering what they promise. Claims can come straight from the Vet including Gap-Only ones. Processing is speedy.
Our Jasmine's current chemo has gone smoothly and along with the amazing Vets and team we feel Pet Insurance Australia is at her side, too.

All my dogs are with PIA. Fuss free and speedy pay outs. Best of all, the premiums remained reasonable even with my claims. Would never be without it. Thank you so much PIA for the help with my Charlie's recent surgery.

This is the most dishonest rip off company. Refused a legitimate claim for an existing condition they said. OMG it was for a completely different condition over 4 years later. They are absolute SCUM. I've now taken them to AFCA!

Wouldn’t waste your money. Nearly $700 for first year of dog insurance. Got hardly anything back for a few claims. Tried to put premium up to over $1000 for second year, then capitulated when I cancelled the policy. Erm, no thanks. I’ll go elsewhere.

Shocking customer service from their Phillipines call centre with very poorly trained staff who do not listen and cannot provide accurate information. Their claims process is cumbersome and excessively time consuming with constant requests for “additional information” despite comprehensive case notes provided by the vet. Even the vet informed me they have never seen a pet insurance company request so much excessive details for case notes.

I have been with this company for 2 of my pets for over 10 years, plus another 2 for a shorter period. Two have now reached over 10 years of age, where I can't transfer to another fund. My dog has had medical claims. His premium has gone from $93.92 in 2021 to $175.87 PER MONTH for 2023. My cat has had no claims and her policy has gone from $75.75 to $114.67 PER MONTH. On enquiry, they tell me this is a formula based on type, age and claims for the pet. I call it gouging because they know you can't move. Imagine if your health cover increased by 100% in 2 years because of you had cancer!! This is a disgusting practice. They gave me a small waiver of fees because I said I would go to the ACCC. It is hard for me to do much other than file an official report but I can warn everyone else before they get locked into this unethical organisation.

Check your pre-existing conditions before you buy...

Thanks for your amazing service! highly appreciated ;)

Our labrador suffered from a sudden onset of fibrocartilaginous embolism. His treatment and hospital cost us $4,599. The online claims process is the most easy and simplest I've ever experienced and we got our expenses paid for fairly and quickly. The whole thing took less than 5 minutes to submit. I would not go with another insurer after this positive experience.

Without a shadow of a doubt PIA have been excellent with my claims for my pooch who was recently diagnosed with Osteosarcoma. Payments have been fast and efficient and as per the policy. Moving past that their communications have been supportive and kind and timely. At a time when we have gone through a very traumatic time PIA have been amazing and I am very appreciative that they go above and beyond to reduce the stress in what already is a very stressful time. Thanks !!

Policy gone from $36 to $52 in first year, then another 20% increase this year from $52 to $62 this year after only being with them for about 1.8 yrs. Any queries raised you simply get a copy paste response advising your cats now 8 yrs so considered old and they expect him to make more claims. Coles offer similar insurance for $29 / month so cancelled and moved over to them.

Impossible to cancel policy. I provided them written notice, a claim was accidentally submitted 2 months later by my vet - instead of rejecting the claim - without notice they started charging me for months, and now refuse to cancel even thought i am offering to pay back the mistaken claim! i am stuck for another 12 months - now with 2policies for the 1 dog - INCREDIBLE

First year premium is $900 for my puppy, without making any claims, second year premium suddenly increase to $1400! Ridiculous! Called them they said it's because of the age. Come on! my dog just turns 1Year old! What's the difference between puppy and 1 Year old? really sucks!!!

Don't waste your money.

I went to add my second girl (dog) into the policy I had existing.
I did a quote online and realized they had been overcharging me by $12 per month for one dog =$144per year.
I called the contact centre and explained I'd worked in insurance previously and wanted to know why the online quote was coming in cheaper than what I was being charged.
They kept referring to the fact the premium goes up every year (even without a claim and kept referring back to the fact you don't need to wait the 6 months again for claims).
I explained that I don't think it's right they advertise one price online and then the call centre can't match it or offer a solution or compromise.
I have worked in insurance and full well know they have a buffer to discount the premiums down if they choose too.
The said they don't price match and will not amend the policy.
I'm paying out an equivalent of $970 in premiums for one dog alone every year for something I may never need to use or may use once when she gets older but by that time I've spent over $6,000+ dollars on a 'just in case'.
Worst customer service, lack of empathy and all about the money with these people.

I will never endorse your product or your services as they are complete rubbish.

Continue to rip me off with direct debits from my account from a policy cancelled May 2019. This company’s call centre is in the Phillipines - ridiculous I know for a company called Pet Insurance Australia! Have tried 3 times to cancel policy May, Sept and Dec yesterday - our much loved dog of 16yrs died in May. They are even refusing to refund premiums deducted from my account since May. This customer service and scripted disdain from their call centre operators disgusts me!

This pet insurance is a joke. Being a first time pet owner I took my new puppy to the vet because his poo was really runny after night 1 and 2 with us, just a change in food but we wanted an overall check. Now this was deemed as a pre existing conditions as we took him within 3 month waiting period, and any stomach issues are not covered.

On top of this, every claim for my 2 frenchies has either been denied or paid 80% that is “deducted from a never ending excess”. It seems every new condition has it’s own $200 excess. So unless your dog is REALLY sick and has bills in the thousands, I can’t see it’s worth it. And in that case, put some money aside each week. Just saw our premium increase and will be cancelling our policy right after some other issues are sorted!