Pet Insurance Australia Reviews 

If only insurance companies for pets were more like this in other countries.

We have used Pet Insurance Australia for 7 years now. PIA have always been fair and prompt with claims over the years. The 30% off pet prescription medication and 24/7 Live Vet support are very useful additional services to the policy. We really appreciate their support.

I have been most impressed with the support that I have received from PIA that have been incredibly supportive and understanding with the issues dealt with my beloved pet I could not have asked for better service and support

The ease and quick payment of my claim was excellent. Very happy

In a stressful and expensive time, you have no idea how much of a relief it is for insurance to just….work. The whole claim process was so simple, transparent and QUICK. My rebates were in my bank account 4 days after payment. I couldn’t rate PIA higher.

The Support was there when required.

Pet Insurance Australia have consistently been there for my old English sheepdog, Boo, when times got tough and costs got high.

I recommend them as one of the rare insurers that genuinely help shoulder the load when the right decision shouldn't be about money.

I have been able to relax about getting my dog, Rosie, checked by the vet, without having to worry about how much it would cost. The vet put my claim through and it was accepted within minutes. I am so grateful to the vet and PIA for their care and service at a time when Rosie needed it.

Always very easy to deal with.
Comprehensive policy and quick.

I have been with Pet Insurance Australia for over 4 years. They have always been fair prompt and easy to use. Thank you.

Very quick turnaround for a quote and easy gap-only payments. Reliable and safe provider for your loved pets

When my dog Halley got sick it was such a relief to know that I had insurance to cover the costs. The claim was made by the emergency vets and I just paid the gap. It was an easy experience.

I need to do an amazing callout to PIA for my dog who had a critical illness after being bitten by a tiger snake (and no, we do not live outside CBD - so unfortunate). When we were going through financial hardship, we stupidly missed a payment on our insurances (human and pet) when our precious dog was bitten by a snake - it was three weeks after I had failed to make payment. Not only did they honor backdated payment but covered him immediately at hospital without question.
We sadly lost our baby 5 days later with $30,000 of costs for his treatment - they communicated direct with the hospital;- paid the bills every 12/24 hours so we could focus on Bucky (our dog). Despite Bucky loosing his life, I am recommending them to everyone. I also find it terribly thoughtful that they cancelled the policy and stopped the direct debits without us needing to make that awful call.

On a previous policy, they exclude desexing which I was annoyed about but I have taken time to compare other insurers and now find them best on market. Please read the exclusions well - critical illnesses and pre-existing conditions have a waiting or exclusion period so to cover them and it is actually fair. I strongly recommend taking the routine care as well (for only a few dollars a month, you cover vaccinations) and top cover - it is typically only the cost of 1-2 coffees a month different.

I cant tell you how heartbreaking it as to see other furbabies having to put their dogs down (who were in better condition that ours) because they could not afford $20-30,000. I will never be without insurance again. Well done PIA

PS- only negative is the payment process and constant holds to speak to someone. But... hopefully you do not need to call.

We took out pet insurance cover for our Labrador and they don't cover anything we have claimed! Read their PDS very well! Pre-existing condition is used to decline genuine claims that are by definition not pre existing. Terrible service on the phone. They couldn't care less about your pet. Stay away.

My dog has been insured with PIA for 7 years. This is the first time we have used the cover. They responded instantly to the claim and the entire sub limit was paid out. Made a stressful time easy.

It was a smooth process to claim during a very stressful time. It took away alot of the anxiety around our situation and provided a great outcome for us.

PLEASE do not be suckered by this pet insurance company as pet insurance Australia are a complete joke to deal with.
Happy to take expensive premiums for your animals but not happy to help when you make a claim!

No only did I leave my contact details as the person who replied to my review a few days ago responded and asked me too but they also said a “Supervisor would be in contact with me ASAP to help, after I left my contact details” which I did leave pretty much straight after they posted a reply to my review.

Wow Yet again 😮 No surprises.
Fake as hell.

So it’s days later now and still —
NO ONE has contacted me back from Pet Insurance Australia,
So much for the “asap supervisor call back” doh 😩.

After leaving left 13 unanswered requested call backs to the person that was handling my claim/ complaint at the dispute resolutions team why would anyone call me back now.
I’m Not surprised yet again 😡😡

NO ONE has ever called me back !!
This pet insurance is so disingenuous
They don’t care less !

I have been beyond frustrated and angry 😡 trying to deal with them over and over again, emails and phone calls about a claim that’s dragged out since before Christmas!!

Do yourself a favour and try any other pet insurance company before these jokers for not only the sake of your precious pets but your own sanity, trust me, they are not worth it !!!

Our dog became suddenly and seriously unwell, and we were faced with an urgent visit to a veterinary hospital. It was an incredibly stressful time seeing our beloved family pet so sick, and the potential costs of consultations, CT scans, X-rays and medications were significant. Having PIA insurance meant we didn’t have to worry about the financial burden and could focus entirely on getting our dog the care she needed. The policy was easy to understand, the claim was processed smoothly while we were still at the hospital, and we really appreciated the follow-up from the insurer checking on both our dog’s recovery and our claims experience. PIA's support made a difficult situation much easier to manage.

I highly recommend Pet Insurance Australia. We have been with them for a number of years now but have not needed to use their services until recently. Communication has been fantastic and the use of the gap only program has been so reassuring. I would not hesitate to recommend them to anybody looking for pet insurance.

Pet insurance can be very expensive for senior dogs. Add a breed with a history of health issues, and it is even worse. I have had both my French Bulldogs with PIA from puppyhood to 12 years old. I shopped around. After they were 8 years old, no other insurer would take on my senior dog with a reasonable excess and annual payments. Since I stayed with PIA from the start, they came to the party, while others asked for double the premium in comparison. Their web portal for claims needs some improvement, but I have spoken to their staff on occasion, and they seem to care genuinely about the animals' welfare, not just their revenue.