Just booked a holiday for my daughter and I to go on a multi-city European break. Nathan Khan was incredibly patient and helpful, and the entire process was very easy. Nathan organised extra luggage... Toon meer
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Lees wat reviewers zeggen
Andy and Scott were very patient with me, while I decided on dates for our holiday. They were very quick at getting back to me, which made for a stress free booking experience. They took time to go ov... Toon meer
I now use planmytours for all My visits abroad and don’t even bother looking elsewhere their customer service is so good. highly recommend. Thank you.
Bedrijf heeft geantwoord
I booked a holiday through Plan My Tour and initially spoke with Ash and Richy regarding my booking. Unfortunately, during the process, I also dealt with some members of staff who were unpleas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Plan My Tour
Geschreven door het bedrijf
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Plan My Tour have the perfect guide for holidays to make your holidays memorable. You will love the resorts and beach views at your favorite destinations. Our primary goal is to provide you with the best service possible. We will help you before and after your holiday booking. There are many reasons that make Plan My Tour the best holiday service provider in the UK, and here we have a few of them.
Welcome to Plan My Tour Ltd, we are an independent British travel agent providing comprehensive travel solutions and holidays to the British leisure travel market. We specialize in providing tailor-made holidays to destinations all around the world.
Being one of the top travel agents around we have extensive knowledge and a large portfolio of suppliers that we work with, meaning that we negotiate some of the best rates on the market.
Contactgegevens
Regus 314 Midsummer Boulevard , MK9 2UB, Milton Keynes, Verenigd Koninkrijk
- 02071836913
- info@planmytour.co.uk
- planmytour.co.uk
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 46% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sam was very helpful and I will Sam for…
Sam was very helpful and I will Sam for my friends and family’s
Gibu

Antwoord van Plan My Tour
Great service very useful really nice…
Great service very useful really nice service from mark

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Mark was very helpful and will…
Mark was very helpful and will recommend to friends and family

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Mr noel Stanley was very patient with…
Mr noel Stanley was very patient with us very helpful for making our booking ,good customer service.

Antwoord van Plan My Tour
Sam was very helpful when booking out…
Sam was very helpful when booking out holiday and went through it all with me multiple times

Antwoord van Plan My Tour
Bruce was very helpful organising our…
Bruce was very helpful organising our holiday thanks so much

Antwoord van Plan My Tour
Sam was very helpful with our booking

Antwoord van Plan My Tour
NOEL STANLEY 10 ⭐ if that's possible
From start to finish NOEL STANLEY was amazing. Helpful, knowledgeable, nothing a bother. EXCELLENT service. So efficient and I did have a lot of requests for him!

Antwoord van Plan My Tour
Sam was excellent
Sam was excellent. Knowledgeable,helpful and lovely.
Easy to book and smooth transaction.

Antwoord van Plan My Tour

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Very disappointing experience
Very disappointing experience – especially for a family travelling with a disabled child
We booked a 9-night Tenerife holiday through Plan My Tour and clearly explained my disabled son’s wheelchair and accessibility requirements before travelling.
On arrival at around 2:30am, we were shocked to discover that our confirmed accommodation had apparently been cancelled without us being informed. The hotel said it was cancelled on 20 August, while Plan My Tour later told us it was cancelled on 24 August. We still have no clear explanation as to what happened or why we were not contacted before travelling.
The replacement accommodation was also unsuitable for my son’s wheelchair and mobility needs. We had specifically requested accessible accommodation, but the room and access were difficult and did not meet our requirements.
We also paid over €220 for an accessible airport transfer, but the vehicle provided was not wheelchair accessible. We had to physically lift our son into the vehicle and put his wheelchair in the back.
We were also forced to pay an additional €100 for accommodation, which has still not been reimbursed.
Despite submitting a formal complaint, we have yet to receive a satisfactory explanation, reimbursement or meaningful compensation.
This was not simply a problem with hotel standards. It involved serious failures regarding accessibility, communication, accommodation and transport, despite our requirements being clearly explained in advance.
The experience caused our family, and particularly my disabled son, significant distress and seriously affected the beginning of our holiday. We are still waiting for this matter to be properly resolved.
The guy SAM was good he asked all the…
The guy SAM was good he asked all the relevant questions and got all the answers he needed

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Spencer was excellent first class in…
Spencer was excellent first class in every way any one booking this company speak to Spencer more than helpful in every step way

Antwoord van Plan My Tour
It was easy and I need to compare this…
It was easy and I need to compare this organisation once I have been therr

Antwoord van Plan My Tour
Noel found me a holiday last minute and…
Noel found me a holiday last minute and we all had a ball especially our 3 kids 😎 nothing was any hassle, first class.

Antwoord van Plan My Tour
Perfect treatment
My agent sam was absolutely amazing organizing my trip

Antwoord van Plan My Tour

Antwoord van Plan My Tour
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