My call was answered very quickly, and the responder was pleasant and helpful. He spoke clearly - not too fast, and without a strong accent which can be difficult to follow. He quickly grasped what m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Did have a few problems getting my second voucher for a survey which l done. I have received it now but feel it could be made a bit easier in redeeming it.
Bedrijf heeft geantwoord
The "up to 25% discount" looked good in their publicity, but did not specify the range given and the details could only be seen on joining. After enqiry through their customer services, I was inform... Toon meer
Bedrijf heeft geantwoord
I was trying to redeem a voucher using this site, but very annoyingly, one of the main instructions was covered by the ‘message’ icon. This couldn’t be moved and it was impossible to read the instruct... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We offer award-winning employee benefits, rewards and recognition all designed to bring more value to people. Together, let’s open up a world of opportunities for your people to enjoy more of what really matters in their lives.
Contactgegevens
Verenigd Koninkrijk
- socials.uk@pluxeegroup.com
- pluxee.uk
4,0
Goed
383 reviews
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The customer service agent
The customer service agent, Travis, was very efficient and friendly, solving a worrying problem (an online scam) in a couple of minutes. Great service.
29 april 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Thank you for sharing your feedback with us, I am pleased to hear we were able to help you with this, I will be sure to share your comments with Travis himself.
Have a great day.
Warm regards,
Pluxee UK
Customer service support is great
Customer service support is great helpful and polite and try to help. The website and app system is very poor a clunky glitchy slow website and app which is very problematic. I have reported poor performance on manu occasiobs no improvement and gets worse. The platform often doesn't work and right now I have reported the app is broken. Even support staff couldn't not help as they discovered an issue with the system the one of reported.
2 mei 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Melanie,
Thank you for sharing your feedback with us, I am pleased to hear the customer service support was great but I am sorry the systems and app haven't met your expectations. I have shared your feedback and comments with our development team.
Have a great day!
Warm regards,
Pluxee UK
Customer Service was excellent
Customer Service was excellent. Well done Pluxee!
10 april 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Philip
Thank you for sharing your feedback with us, I am pleased to hear we were able to help you, I will be sure to share your comments with the Customer Care Team.
Have a great day.
Warm regards,
Pluxee UK
Amazing Customer Service
Amazing Customer Service - Any problems quickly addressed - New card on its way - Thank you soooo much x
1 april 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Janet
Thank you for sharing your feedback with us, I am pleased to hear we were able to help you, I will be sure to share your comments with the Customer Care Team.
Have a great day.
Warm regards,
Pluxee UK
Should be ilegal
It's a way companies pay less to employees, they should give money cuz this cards are not accepted it in MANY places
6 april 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Diego
Thank you for reaching out to us. The Pluxee UK Card can be used online and in-store wherever Visa prepaid is accepted. If you have a Pluxee UK Card and are having any issues with the card then please reach out to the UK Customer Care Team using the contact form from the website and we will happily support you.
Kind regards
The Pluxee Team
The lady on the telephone solved my…
The lady on the telephone solved my query , she was very helpful and patient .Very positive experience.
4 april 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Rose
Thank you for sharing your feedback with us, I am pleased to hear we were able to help you, I will be sure to share your comments with the Customer Care Team.
Have a great day.
Warm regards,
Pluxee UK
Pluxee experience……..
I have used my Pluxee card many times at many shops, it is really good with the cash back offers, and really easy to use, I have been in contact with customer services a few times, they were really helpful and sorted my issues out.
4 april 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Susan
Thank you for sharing your positive feedback with us, I am pleased to hear your experience of using the Pluxee Card. We hope you continue to make lots of cashback 😊
Warm regards,
Pluxee UK
Poor service. Charged twice for item.
Initially I thought this was a good card, but when something goes wrong, there is no one to speak to and it is pot luck as to whether it gets sorted. I tried to purchase a £130 item using the Pluxee card on the Argos website, but it rejected the card 3 times even though there was over £200 loaded (and showing as such). I went to Argos in person the next day, where payment was rejected again. I showed the cashier the £200 total on my Pluxee screen, which dropped before our eyes to £70, suggesting the online payment had been submitted! Argos checked and no payment had been taken by them. I then loaded more money, bought the item, but had been charged twice by Pluxee. I couldn’t speak to a real person, but after almost a week, my emails worked and £130 was then credited back to my account. Only when something goes wrong did I realise the very poor customer service options available. Have a look at your account - see how difficult it is to find working /efficient contact numbers/ email. No problems with Spree card, but Pluxee has been very poor.
1 februari 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Afan
Thank you for reaching out to us, we sincerely apologise for the frustration you’ve experienced. We understand how concerning it can be when you don’t receive the timely support you need.
Your concerns about not being able to speak to a live person have also been noted, and we understand how important it is to feel heard and supported by a real person.
In order for us to be able to help you further we have reached out to you via Trustpilot for further information.
We look forward to hearing from you so we can make sure we fully support you.
Kind regards
The Pluxee Team
Bigger discounts than other cash back cards
Great card giving me discounts of up to 5% at some of my favourite shops. Helpful customer service.
2 april 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Marianne
Thank you for sharing your feedback with us. We hope you continue to make lots of savings.
Have a great day
Warm regards,
Pluxee UK
It’s just simple to use and you earn money by using it
It’s just simple to use, y
27 maart 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Nicholas,
Thank you for sharing your feedback with us, I am pleased to hear you found our website simple to use, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Great experience
Had a problem obtaining the voucher and contacted the team, my problem was resolved in no time. Really good 👍
24 maart 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello,
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
The agent of the customer services…
The agent of the customer services tries to take all effort to solve the issue then and there.
21 maart 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Anura,
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Very helpful and considerate …
Very helpful and considerate in dealing with my request for help.
20 maart 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Robert,
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Resolved within two weeks excellent…
Resolved within two weeks excellent service
16 maart 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Dave
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Great service easy to use
16 maart 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Sue
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
The inquiry was dealt with promptly and…
The inquiry was dealt with promptly and timeously
12 maart 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Destiny,
Thank you for sharing your feedback with us, I am pleased to hear your query was handled promptly, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Pluxee UK customer service are always…
Pluxee UK customer service are always very helpful and try to their best possible abilities to solve any query whether it is a technical or administrative issue.
15 maart 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Thank you for sharing your feedback, I am pleased to hear of your positive experience - I will be sure to share your comments with the team :)
Warm regards
Pluxee UK
Report lost or stolen... How?
Previously a satisfied customer however this was based on ease of use. Last night I was notified of transactions on my card that were not mine. Immediately blocked the card and called the number provided in the push notification numerous times - each time the call has been disconnected with no response. Tried again this morning in office hrs and the same happened. How are we supposed to report? The 'contact us' response advised 72hr response! This is unacceptable for such a serious issue where the advice is to contact the 'hotline'
14 maart 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello
Thank you for sharing your feedback with us and I am sorry to hear of your recent experience. We have taken your comments away regarding the contact number.
I have requested more information from you so I can help you further.
Warm regards,
Pluxee UK
Very useful service for those living with dementia
I was so grateful for the assistance I received. I had been sent a voucher payment for some voluntary work I had completed. As I have dementia IT can sometimes prove challenging, but the plain English response was incredibly helpful and ideal to my needs
11 maart 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Julie
Thank you for sharing your feedback, I am pleased to hear of your positive experience - I will be sure to share your comments with the team 😊
Warm regards,
Pluxee UK
Poor customer services
Been trying to renew my card for months now. I have money still in my pluxee account and I'm just ignored by customer services. I cannot even log into my account anymore.
10 maart 2025
Review zonder uitnodiging
Antwoord van Pluxee UK
Hello Gareth
Thank you very much for the feedback on your recent experience with us. I’m sorry to hear that it wasn’t up to the standards we would have hoped for this time.
We’re always keen to hear if things haven’t gone quite as they should have, so we can be sure we’re learning from our mistakes and making improvements.
I can see you have been in touch with Customer Care yesterday and they have helped you with your query.
Thank you again for taking the time to leave us your feedback.
Warm regards,
Pluxee UK
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