Poinsettia Reviews 

I purchased 2 bras and the boning has broken in both bras. One of them the first time I wore it! When I contacted this company they said I must have bent it and broken it myself! Not sure why I would want to break the boning. have worn this model Fantasia bra for years and always purchased from reputable retailers. I should have known when they were sold at £25 each instead of usual £35 each. I thought I was getting a bargain but have wasted £50. I returned it to them for inspection and apparently it’s gone back to manufacturers to inspect, that was 6 weeks and despite me emailing all they say is they are still waiting. Why does it take so long? Don’t waste your money on this company. Their after sales is appalling. I’d advise you to pay a bit extra and get quality. Absolutely appalling.

I was a little worried after reading some reviews but I am very pleased with my purchases. I ordered 3 bras in the style and size I usually wear. They arrived within a week. The price was excellent value. I am very happy to support independent businesses and would definitely use this company again. Thank you.

Firstly, I’d like to note that part of the reply from the seller includes text copied from a private email I sent to this company. The message/s were not intended for public disclosure and contain my personal information.

Republishing private correspondence without consent constitutes a breach of data protection and privacy regulations (including the UK GDPR), which has been reported.

I’m genuinely surprised that the person that works in customer service. As others have noted in their reviews, her emails come across as unnecessarily accusatory and dismissive. I only asked a simple question — not a complaint — yet her tone was condescending and sarcastic, which made the interaction very unpleasant.

Note to the owner: please consider assigning someone else to handle customer communications. I’ll be taking my business back to Bravissimo instead and won’t be returning.

Her reply doesn’t reflect the reality! In fact it’s vitriolic! A prompt reply was received, but an unhelpful one accusing me of measuring one bra with a 'well worn' one and then purchasing the wrong - neither were the case. I just had a simple question from the outset! You'll never get anywhere with this 'Customer Disservice Representative', other than receive a barrage of ridiculous nastiness in replies to your review, so shop elsewhere and save yourself the bother!

After reading the reviews and seeing the ratings for this company, it was with some trepidation that I placed an order.
I can now happily report that I had zero issues! I received order status update emails, the package was tracked and subsequently arrived (on the other side of the world) within 2 weeks of placing the order. The products were all new (with tags) and as described.
I would not hesitate to order from them again!

Items arrived prompty as described within the seven days. Neither fitted so I returned items and had a very quick refund. Ordered another item different size which again came promptly. Thank you for service and quality item.

Item never received. Customer service was rude and unhelpful. Made to feel like I was lying. A company I will not use again.

Edit
The reason I chose to write a review now is because I was browsing for new items and this company came up and it jogged my memory of my experience.
So, the courier company provided a pin drop of where they delivered it but, regardless, the item was not delivered. Neither the courier company nor Poinsettia were helpful leaving the customer to lose the money. I maintain that the customer service was poor, the tone of the emails was unprofessional and I believe that is reflected in the fact the company has 60% 1 star reviews.

I ordered a bikini top and bottoms from here, didn't receive I rang the number constantly, sent emails messages on messenger no reply, I payed through PayPal as I aways do contacted PayPal to raise a dispute, next day got a message order being sent no tracking, a bit ate I'm heading on holiday in the morning, shocking customer service won't ever order from this site again

I ordered several different styles and sizes to aid choice of a sports bra. I only kept 1 bra, returned all others and promptly received a full refund for all returned items. Very happy with everything. Excellent prices, wide variety of styles, plenty of sizes available and all items received in perfect condition. I cannot fault this company and will order more. THANK YOU!

** Edited after reply, the item arrived and I emailed within about 20 minutes to complain, this 7 days is a lie. So I will be taking this further, you cannot run a business, failing to provide clean unused items then call the customer a liar when you cannot tell the truth.

I ordered two bras from this company which took over two weeks to arrive. When they finally did, one of them was clearly worn and dirty, absolutely unacceptable for a full-price item. I took photos and contacted customer service right away.

Instead of apologising or resolving the issue, they accused me of lying and claimed I had worn the item myself. I’m absolutely furious and deeply upset. I am not a liar, and being treated like one over a faulty item is beyond insulting.

I paid over £30 per bra and expected better quality and service. With everything going on in my life, the last thing I needed was this added stress and disrespect.

Item not as described and does not match photo on website.
Customer service was rude and argued with me.
I've also been accused of posting a fake review as the review isn't positive.

Item as shown in the website, arrived in a week or so but I didn't mind. Initially I was a bit worried because of the reviews, but personally I had no issues. Everything great!

Well I have just read the reviews before writing my review.

Have had no problems with any of my orders from Poinsetta.

They gave me what I wanted and also the Bras were on sale which was a bonus.

I will definitely order again. I was so pleased with my orders that I recommended my friend and she has had no problems

Thanks Poinsetta.

Was worried after reading reviews that my order wouldn’t arrive, however arrived within the 5-7 working days as stated on the website. So if you need quick delivery then you need to take this into consideration. Great products, the fantasie fusion is £10 cheaper than big department stores. Also feels great supporting a localish Glasgow business. Would recommend

Quality product, great price, excellent communication and fast delivery.

I live in Melbourne, Australia. I placed an order with Poinsettia Style UK.
The order was delivered this week. Very well packaged and as ordered.
International Tracking was provided.
I would like to say a big thank you to Vikki who responded to my emails in a polite and professional manner. Always lovely to deal with great people and good companies from around the world. 😊
I have just placed my second order this evening.
Thank you Vikki

Was wary when I saw the reviews, but no need to worry! The price of the elomi cate was fantastic, so couldn't resist getting one at such a great price. Had a confirmation email straight after the order, and the item arrived within a week. Will be ordering another one now - free postage a bonus too.

I placed an order on 10th March and immediately received a confirmation and order number via Shopify. 7 working days later (as per their instruction on the confirmation) I emailed asking for an update on the status of my order.
24 hours later I am informed by Vikki that “ A message was sent at purchase letting you know that this order was delayed with a current expected dispatch of late March and asking how you would like to proceed, I do apologise if this has landed in your junk box”.
Needless to say I hadn’t received any such message. I expressed concern that I hadn’t received the message and requested a copy. Vikki’s prompt response: “To avoid any further concern I have gone ahead and refunded this for you now.”… “ The original message was sent via our Shopify back end system and can only be sent as a new message which would be dated today. Apologies if this has been marked by your email provider as spam”.
Reading back on other reviews this excuse has been used before so this company would be well aware that such a message system is unreliable, if indeed a message had been sent via Shopify at all???? Very quick to cancel the order, and a mildly sarcastic email, I can only assume that this company does not require any online business as it certainly isn’t customer focussed. I won’t use them again.

Was really wary about using this company after reading the reviews. But the price was just too good to ignore for x2 Elomi bras. I ordered on a credit card for safety, and took a chance. I'm thrilled!! Beautiful bras delivered well packaged in a few days. Thank you 😊

Thank you poinsettia for my swimwear order. Very pleased with the order. The service was great, I received my item’s within a short time. Great service & a great price. I will definitely look forward to ordering from you again in the near future.

I was worried about my order after reading these reviews but everything went well. I noticed that my address was incomplete so I emailed to get it amended, I received a response in less than 24 hours and my address was updated and parcel shipped. Sadly it didn’t fit so was returned and a replacement one ordered. Refund arrived as quick as the replacement bra.