Poinsettia Reviews 

Orders a bra which never arrived, was refunded without explanation. Tried to contact via instagram only to be ignored. Reading the rude reply’s to people’s complaints below tells me all I need to know.

Bra is great but the customer service is terrible I tried to help and give them some useful advice as their delivery service was a bit shambolic, in response I got sarcastic emails. After that whenver I asked a question e.g. have you received the returns, she refused to answer. The email she wrote took her longer than it would have taken for her to actually check if it had arrived! With this company the customer appears to always be wrong!

Placed an order on September 22nd, got a confirmation email the same day and my card was charged, but the order still hasn't shipped today OVER A MONTH since I placed it.
Tried to email their support twice, but still no response.
DON'T BUY HERE UNLESS YOU JUST WANT TO LOSE YOUR MONEY

Edit Oct29th:
Amazingly, I got a reply from their sales first thing Monday morning after posting this review, after they ignored me for over a month.
They claimed that they'd emailed me before from a different service and that it must've "ended up in spam" or something, but when I asked them to forward me these previous emails I got nothing.
They then said they'd "appreciate you amend the negative review, alternatively we will respond with all relevant information in our response."
Then they said the reason that my order hadn't shipped for over a month is because one of the items I ordered was "delayed", but when I asked what will be the possibilities to correct this, they just responded with: "As I can see you are unhappy, I have refunded this purchase in full to allow you to purchase from somewhere that better meets your shipping needs."
So basically, only shop here if you want to give them a loan for a few weeks, and then have to chase them to get it back.

Easy to order, item delivered 6 working days later and swimsuit exactly what I wanted. As many of the reviews state, there was no tracking number but all was fine. Thank you to Poinsettiastyle.

I have spent time messaging these people and to be honest, I found them really helpful. It's not a quick response granted but as soon as they get around to your message they bend over backwards. Vikki thank you for your help. I will come back to you when your supplier delivers.

If I could give no stars then I would. Customer Service is non existent. They have failed to reply to numerous emails. Have not refunded postage for the return of a faulty item. Sent wrong item and no response to emails.

Placed an order on 24 Aug, still hasn't shipped. Mailed them on 4 Sept, still no reply.
Fortunately purchased items on credit card so can go down that route but a hassle. I've used them a couple of years ago and they were fine but seem to have rapidly gone downhill

I ordered 2 bra's on the Friday, read the poor reviews and was concerned. To my delight they arrived on the Monday morning excellent service. Thank you Poinsettiastyle.co.uk

This company does not know the meaning of customer service. Placed an order 17 days ago, payment taken immediately but item still not received. Sent them 2 emails last week which have been ignored.Tried telephoning multiple times but the phone is never answered.I have never dealt with a company that treats it's customers with such contempt. Wish I had ordered from Fantasie, I would rather pay full price for goods that I actually receive than a discounted price for goods I don't. Will certainly never deal with them again.

This company is appalling and I would never buy from them again. They are dishonest as well. I mistakenly sent them a payment via PayPal when I had only intended to message them about an order. They have ignored all my messages and are holding on to money that doesn't belong to them. Avoid at all costs.

Yet again this company has submitted a reply which is incorrect. Please read my message just sent to you via PayPal.

I think you will find that I have escalated this case with PayPal. I have just been speaking to them on the phone and uploaded a copy of my bank statement and they agreed with me that you have received two payments from me, one sent to you on 12 July in relation to my order and which your company confirmed via email sent on same date and paid by debit card, also confirmed by your company in the email and a 2nd payment made in error sent to you via PayPal on 18 July, which is the payment I am disputing and want refunded. I fail to understand how your accounts reconcile when there are two payments from me and only one order! Do the decent thing and refund me the payment sent in error on 18 July.

It seems that I have had a similar experience to many other reviewers on here, and wish I'd read these reviews before ordering.
I ordered two bras on 3rd July. On the 10th July, I got an email saying one of the bras had been shipped - no tracking number given. I emailed them on the 15th July and two days later got another email for shipment identical to the one on the 10th. I emailed them again - no response.
Looks like I will have have to resort to paypal to retrieve my money.
Absolutely awful customer service. AVOID this company.

Ordered and paid for my purchase, I have written 3 times asking for confirmation of my order. Terrible customer service, no one answers telephone fed up l, still waiting for a reply as to when my order will be delivered. Don’t order on line from this company. Avoid!!

Still not received my order when questioned it's in its way would never deal with this company again 2 weeks on and have taken my money and no goods received

Placed order 19th June for £95
Still waiting 1st July
Keep phoning no reply
Emailed to, get mailer@demon error message
Raised dispute with PayPal
WILL NOT USE AGAIN

Have to say I'm very pleasantly surprised. My order has arrived on time which after reading other reviews I was a bit wary. I was initially ordering swimwear from a well known site for ladies that need a bigger cup size then I saw the exact same items on this site for literally half the price. I can only comment on the experience I've had with this company and it's 100% positive.

Ordered my bra and received confirmation straight away. On a whim decided to check trust pilot and my heart sank. The reviews were not great. However I can safely say I received nothing but great service. Bra was delivered quickly and was a great price. I am happy and would have no hesitation in ordering again. X

I have ordered 3 items from this company and had nothing but excellent service. I will continue to use them and based on my experience I would recommend them

Terrible service, wish I’d read the reviews before being suckered in by the low price. The product I’d ordered had in fact been discontinued (although it is still advertised as available on their website today, in a full range of sizes), emails take days to be responded to. The company claim they offered an alternative within the stated 7 days that should be allowed for dispatch, however it is strange that that email is the only one from them that has gone astray. Hopefully my refund will be processed quicker than the emails/order were.
Avoid!

Bra was lovely and great price also well packages . Sadly, it took three weeks to arrive and I did not have it (as I had planned) it for a wedding I was going too.

Wish I'd read everyone's reviews- they take oayment, you sit around for weeks, then just an email saying they've refunded your order because they don't have it.
Royal waste of time- AVOID