Poinsettia Reviews 

Firstly, I should have read the reviews on here before placing my order with this company, considering 60% of them are 1* and similar experiences to mine.

Placed an order on 05 Jan for 2 bras, received an email 2 days later saying one wouldn’t be available until April, so would I like to replace it or be refunded. I said best to be refunded - this was done immediately and I thought it was great service being told ahead of time (despite one not being available, but pick your battles, eh). I naively assumed that as they were checking the order it would be dispatched shortly after this, but it wasn’t and I realised 2 weeks later I hadn’t received so much as a dispatch email regarding the remaining bra.
I emailed last Sunday (24th), had no reply by Wednesday (the 3 business days they ask you to wait before emailing again) - still no reply at all by the Friday, Saturday, or today in any capacity. I emailed again this morning in the hope it might trigger something on their system, and I’ve received an email just now (5pm) saying I’ve been refunded for the remaining bra.
No response to prev emails, no email to advise why I’m being refunded - nothing.
Don’t get me wrong, I’m glad I’m at least getting my money back, but this is absolutely appalling service and I’m shocked this company are still trading with such poor business ethics and clear disregard for any customer service whatsoever.

A really frustrating 4 weeks, with nothing to show for it. I look forward to Poinsettia replying to this to say how I’m in the wrong, like they have the other disgruntled customers on here, which adds to the frustration if I’m honest. 60% of the total reviews can’t be wrong!

I won’t ever be using this company again and will do my best to make sure my friends avoid it also.
Do better, Poinsettia Style!

*updated at 5:40pm, as they have just replied saying it’s me not receiving their responses as they’ve sent 2 now - even though I received their initial emails and their auto-replies find me quite well.
Not changing my review, still a terrible experience.

Further update on 13/02 - poinsettia actually flagged my review as not being genuine and had it temporarily removed.
Trust Pilot gave me the opportunity to prove it was and have now verified my review.
Nice try, Poinsettia. Avoid like the plague

Honestly I never write reviews but hopefully this will help put someone’s mind at rest.

I ordered a bra direct through Freya and they then told me it was out of stock after purchasing. I started looking for it elsewhere and stumbled across Poinsettia who had the bra for cheaper so I ordered it. Haven’t heard of the company before so after purchasing decided to look up reviews and was disheartened to see lots of reviews about people never receiving their orders and having problems with customer service.

After 6 working days of not hearing anything about my order being dispatched I was starting to worry but then got the dispatch email within the 7 working days as stated in the confirmation email. The order arrived fairly quickly and the items were well packaged and fit me perfectly. I know lots of people have said they’ve had issues but I personally haven’t had any. You have to bare in mind that things will take longer because of covid and overall I am very happy with my purchase.

I've been shopping at poinsettia for years and have only great things to say. My mum told me about the site as she wears elomi and I now get all my bras from Poinsettia. Best prices I found online and I've always had quick, polite service. I definitely choose Poinsettia now and would recommend them.
Also had my most recent order delivered in time for Christmas. I can't believe people order so late knowing how busy Royal Mail are and have the nerve to complain. Shop early, covid didn't just appear. Great service at this difficult time Poinsettia team. Love from Edinburgh, proud to support Scottish business.

Was a bit disappointed with this company. Found a present online for my wife for Christmas and was going to order with Figleaves but this company were slightly cheaper and also offered free postage.
Once my order was processed, I received an email saying it would be 7 working days before it was dispatched. Still would arrive in time for Christmas though.
Exactly 7 days later I received an email saying it was out of stock and they could only send in January. I tried to call but got a standard BT answer phone message rather than a company specific message. I then got worried and looked at their customer reviews which were awful. Fearing I had been conned, I emailed and requested an immediate refund which to be fair came through fairly quickly. This is the only reason I didn’t give them a 1 star rating.
Bizarrely enough, the item apparently ‘out of stock’ is still available on their website.
All in all I would advise avoiding this company and using a bigger firm which is a shame as I like supporting smaller businesses.

23/12/20 Update - thank you for your comments and I can now see that the item has eventually been marked out of stock on your website. I reordered from Figleaves and the item was delivered today so just in time for Christmas.

Really easy transaction, great lingerie!

I am really happy with my purchase from Poinsettia. My sports bras were amazing, they keep the girls down whilst I run.

Service was top notch and my return was processed within their expected time line. I do wonder if people complaining expect special service just for them and I feel compelled to say that the service from Poinsettia was great. Spread some positivity at this difficult time for retailers!

I really would recommend Poinsettias, I will definitely be a return customer.

Happy Holidays, happy boobs :)

A great experience shopping with Poinsettia. I ordered and received my package quickly and love my new bras. I had some size queries and Poinsettia were very helpful and quick to reply. I will be a return customer!

I ordered a number of items in a range from poinsettia because they were cheaper than I had seen elsewhere. It was a mistake as Poinsettia as a business are very poor as is their customer service. Price is low for a reason. Slow to send items out, ridiculously slow to refund on returns. Items sent back over a month ago, numerous emails and still no refund but lots of excuses. They are now outside of their 14 day (plus extra for the time it takes them to collect parcels from the post office!) returns policy set by themselves. In future I will pay more and buy these products elsewhere for peace of mind and customer service.
Poinsettia claim to not support this review system because they don't like the reviews that are left. They have their own review system but that is only for the products and not for the service. The products are not their own, they trade in a variety of brands and so can take no credit for the quality. Their business practice and customer service is what they need to focus more energy and resources on.
I've held my patience over this but I am getting increasingly frustrated that they/she is sitting with my money in her bank for 6 weeks leading up to Christmas when money is tight and it should by now be my in account as goods were returned 4 weeks ago. Proof of postage and delivery provided.
I would not recommend trading with this company. Full stop.

Avoid Avoid Avoid at all costs!!

If you are here you have probably had a terrible service and delayed responses from this Micky mouse operation. I feel sorry for you and you need to be persistent with them to get your refund.

I made a large order of lingerie from this website in early August. I then chased them 11 days later, it took them 2 days to het back to me. I started a PayPal complaints process and then got part of the order. (most of which was not in stock and wouldn’t be for a few more weeks) I then returned some of the order but apparently they didn’t receive the card from their neighbour. Like many other reviews on here, they are flaky, using COVID for poor business practice, playing at being an on line store and spend more time trashing those on the trust pilot platform who are giving truthful feedback and warnings to others - than actually running their business to give the customer what the nice website promises. I have now been given my refund because I was persistent - I will never use them again and will always check first on trust pilot before using a smaller on line business - which is a shame.

I placed an order on the 18th July and was advised of a delay in processing at the point of order. I then received an update on the 27th July later to advise that my order was on it’s way. I am still yet to receive it at the time of writing this review (10th August) and when checking my order on the website it still says that it is being prepared for shipment. I have emailed twice, sent a Messenger message and tried to phone but had no reply. I just want my order or a full refund. Not the level of service I would expect even if these trying times!!

UPDATE: I have now received an email advising that my order was sent out on the 27th July with a Royal Mail and due to the length of time that has passed I can request a refund, which I have done. Hopefully this will be received in good time. Just unfortunate that I never received my items.

I'm very dissapointed with Poinsettia - at first, I received big size of the product, which was clearly my mistake in conversion between EU and UK sizes. So, I placed another order and sent back the first one. However, I have tried to contact Poinsettia about 100 times via email, telephone and facebook with no response and have been never refunded (around £80), despite providing the tracking. I have never had a similar issue with any other eshop and would definitelly recommend to avoid this eshop. This is a genuine review written on behalf of my wife Aneta Kalenska (all details provided privately).

As my last post was removed I decided to write another following all guidelines.

I wasn’t happy with my experience at Poinsettia style, I placed an order in April and the item I ordered wasn’t in stock so I was given two options; same size but different print or a refund - I chose to go for a different print.
On a side note: I do think you should be updating stock levels regularly as it did say the item I originally wanted was in stock and the money was taken out of my account for this item straight away.

After a couple of weeks the item still hadn’t arrived which was completely understandable given the current circumstances but as I had a dispatch confirmation email a couple of weeks previously I contacted Poinsettia and was informed it had been delivered and was given my tracking number.

As I didn’t receive the parcel I was asked by Poinsettia to contact Royal Mail and told they will investigate for me. After contacting Royal Mail they asked me to refer back to the sender - Poinsettia then immediately said they were unable to investigate further and to be honest all of my emails before they stopped replying were unhelpful.

Poinsettia then didn’t respond to any of my emails but fortunately I was able to make a small claim from my bank and received my refund this way.
I know I wouldn’t have been issued a refund from my bank if I was in the wrong about this.

I understand from Poinsettias reply in the past that yes, GPS would clarify the post office worker was in my area but without a signature it would not prove it was delivered directly to my door.

I was informed by Royal Mail at the time that you would have been able to both refund me and claim the money back from them.

I won’t be ordering from you again and I wanted to write this review incase anyone is thinking of doing so. After, I got an email asking me to review the product I never received.

4/8/20 - Following my reply from Poinsettia:

It was not delivered and I didn’t sign for it. I would not be writing this review if it was delivered, I would be writing about the product.
Royal Mail clarified with myself that you could claim back the costs from them for the missing parcel but unfortunately you still refused to help.
As above, I have a good bank and clearly there isn’t a problem as they refunded me and haven’t been in touch since.

This review is factual and also verified by Trustpilot themselves as they have been in contact after you tried to block my review for the THIRD time.

Lastly - I did contact customer service and you stopped replying.

Terrible company, don't bother. Unorganized, Slow, and customer service is not a priority. Ordering is easy and hassle-free and your money is taken instantly you then wait for about a month for your order and when you return items you then wait about a month for refunds. I'm sure they will tell you this is due to COVID 19 but if you look at previous reviews from last year it's the same thing. Only one person seems to answer emails and sales "apparently" send out emails that I have never received. You cannot get through by phone either.

Waited a month and the order was cancelled after a frankly pretty rude experience , I appreciate covid has been tough on business but if you're getting loads of bad reviews the way to handle it is to address the issue rather than reply curtly. Thanks for the 10 percent off my order but I'm afraid I won't be using it

I’ve sent numerous emails and tried phoning them but no response to either. Tried again today but silence yet again. You’re either open or you’re not and if you are open and still sending orders out, then surely you should respond to customers’ queries!!!
They won’t allow Hermes returns for some mysterious reason best known to them and set aside their parcels for 10 days before opening them. Isn’t this a little over the top? I’m still waiting for a refund despite sending the parcel back weeks ago via royal mail where I had to queue for hours just to adhere to their unhelpful and neurotic policy.

Item never arrived had to wait weeks to get money back. Complete scam!

I bought an item two weeks ago and three days later (when I should have been expecting it to arrive) I realised I'd never even been sent a confirmation email. I then emailed customer service, but now over a week later I haven't even had a reply. I created an account to check my order status and all it says is 'unfulfilled'. As far as I can tell I've been charged in full but they have no plan to actually sent me what I paid for - a complete scam. Avoid like the plague. I only went with them because they said they were processing online orders as usual and their delivery times were advertised as shorter than Bravissimo's! Wish I'd never used them.

Edited to add: Poinsettia tried to have this review taken down by Trustpilot by claiming I wasn't a genuine customer - despite the fact that I have an email from them acknowledging I'm a genuine customer and asking me to change my review! I have gone to the effort of providing evidence to Trustpilot to verify my transaction so I can make sure Poinsettia don't get away with this, but be aware there are probably lots of other negative reviews that have been unfairly taken down. Really shocked at how dishonest this company seems to be.

Edit #2: Poinsettia posted a response challenging me on the facts so I edited my review to add a full timeline of all our interactions (proving my points). Their response has now been deleted so I've deleted that timeline for the sake of length!

Edit #3: Poinsettia are now trying to have this review taken down on the basis of defamation. For clarity, this entire review contains nothing but either (a) factual statements that I can prove or (b) my honest opinion based on said facts, so does not legally constitute defamation (much as the company may dislike it).

Edit #4: Trustpilot agreed my review contained no defamation so it's back up, but Poinsettia's response falsely accuses me of lying. I can't believe I'm going to this effort but it is infuriating. Timeline below for anyone tempted to believe them over me (and please note these are all factual statements so not defamatory):
- Placed order 11th May
- I sent an email query on 14th as hadn't had any order confirmation
- I sent a chaser on the 22nd as I hadn't had any reply
- I created an account on the 22nd (don't know why they're claiming I didn't - I have an email confirmation of this!) and left my first Trustpilot review
- After I posted on Trustpilot I finally got my first reply from Poinsettia, who claimed they had already emailed me twice and 'copied and pasted' those emails to me, but I did a full search of my email folders including junk mail and there was no trace of these emails.
- I said I found it suspicious that their email system had somehow failed to deliver two emails but miraculously once I posted on Trustpilot one was able to get through, and it's easy enough to 'copy and paste' an email you never sent
- Poinsettia requested I amend my Trustpilot review on 22nd and promised me a refund
- By the 27th I still hadn't had my refund so I chased them again and said I'd need to raise a dispute with Paypal - at which point they finally conceded and gave me my money back.

I made an order over two months ago and never received it. The tracking on both Royal Mail and USPS say it was never delivered. I contacted their team for a refund FIVE times and haven’t gotten a reply. What a waste of 35 euros. Scam

Excellent service from Vikki as usual. I sent a return on March 18th and although slightly delayed due to the coronavirus pandemic (which I totally understand!) she responded quickly with their updated returns information. I’m happy to await processing as I understand safety is priority and I have used Poinsettia before with no issues refunding. Love my new bras I will be back for more !

1) Orders take ages to be sent over, its my second one, and its already 2 weeks and it still shows 'preparing for shipment'.
2) Each time they didnt have some items despite available on webpage, so had some refunds, disappointing,

General poor experience. No future.

Hello everyone
I also ordered some things on from their website. The shipping was ok and I got everything but two things didn't fit me so I asked if I could send them back. She said it was ok and after a many email exchanges she did't reply back anymore even though it was clear that the package was recieved. My money is now gone and I had to pay extra to even send the package back. My honest opinion is that I would never ever order something from their website again. They need to improve or else they are going to loose all online custumers and this is sad, because the concept is actually good.

Nevertheless I lost 55 Pounds and 13 Euros because of the shiping and I wouldn't advise you to support them, if they don't start to change something!