I ordered on 24th Aug. Took ages to arrive. All returned as didn't fit. I had to get my bank involved to get my money back. Retailer accused me of fraud. Finally recieved refund on 16 Oct. Unbelievabl... Toon meer
Bedrijf heeft geantwoord
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I was a little skeptical at first due to all the negative reviews, I ordered on 25th September and arrived 1 st October. There was no tracking but for free domestic shipping that is very quick de... Toon meer
Ordered two bras, transaction cancelled 4 days later. Received a notification on my phone wallet, emailed to ask why the sale has been cancelled, Bras are still for sale on their website I’m still wa... Toon meer
Bedrijf heeft geantwoord
Wish I had read previous reviews before purchasing from this company. Shocking customer service they actually make things up to avoid dealing with an issue and they are so rude. Will never use the... Toon meer
Bedrijf heeft geantwoord
2,4
Slecht
170 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Awful.
Awful.
Paid for my item, never received even a "Dispatched" email. Tried to speak to customer services 5 days following payment via email just to ask if they had dispatched my item, informed me that I would never receive one as they do not track items unless you pay extra. Was told to wait 5 Working Days before talking to them.
Waited for 5 Working Days after speaking to the company. Nothing.
Emailed again with my concerns, was informed again that they do not provide even a dispatch email and that I hadn't paid for a guaranteed delivery date, so they wouldn't track my purchase at all.
Immediately requested my money back through PayPal as I had also read some very similar stories from other if you search for "Difficulties with Poinsettia Lingerie Online Orders".
I was careful enough to pay with PayPal, I suggest others do so.
13 juni 2018
Review zonder uitnodiging
Antwoord van Poinsettia
Hi Amy,
We do apologise that your order did not arrive. As noted in our email replies sent to you on May 18th and 23rd your package was sent with our delivery partner Royal Mail using a free 2nd class service which can take 3-5 working (Monday-Friday) days to arrive. You can review our full shipping policy here:
https://www.poinsettiastyle.co.uk/pages/shipping-policy
Dispatch emails are automated and sent to the email address provided at check out, you may want to check your junk box. As you chose to check out as a guest and did not create a client account you were unable to log in to review your order status. A customer account can be created here:
https://www.poinsettiastyle.co.uk/account/login
We did reply promptly to all of your queries and we did initiate the PayPal refund when you let us know this had not arrived. We do hope this helps explain our polices and do hope you will shop with us again as we would love to provide a more positive buying experience for you.
If you have any more questions please email sales@poinsettiastyle.co.uk and we'd be happy to assist.
An easy purchase from start to finish
An easy purchase from start to finish. Prompt delivery and return processed with no issues. People really should read the return policy before leaving negatives reviews, Poinsettia does note that returns can take up to 14 days. Some of the most helpful customer service I've encountered buying online. Poinsettia has been my go to online bra shop for years now!
17 april 2018
Review zonder uitnodiging
Antwoord van Poinsettia
Hi Amy,
Thanks so much for taking the time to leave these positive words :) We're pleased you've enjoyed your Poinsettia shopping experience :)
Item not refunded!
As with many other reviews here. Awful customer service. Ordered a sports bra that arrived broken. Took weeks to get any response from them but they agreed to a return. Sent item back but refund never received. It’s been a month of emailing but no response and they don’t have a complaints procedure or any contact numbers. Basically Avoid unless buying in store as seems a real con to buy online!
17 april 2018
Antwoord van Poinsettia
Hi Katy,
I am pleased to confirm that this customer damage was refunded as a customer courtesy in line with our return policy which can be reviewed here:
https://www.poinsettiastyle.co.uk/pages/return-exchange-policy
Kind Regards,
Vikki
Feels like I've been conned
The sizing is ridiculously huge prompting me to return the item, refund is never received, and you will only get the same standard reply. It appears that they do this a lot. Terrible customer service.
DO NOT BUY
17 februari 2018
Antwoord van Poinsettia
Hi Nikki Claire,
As you have been unable to provide us with your order number or a Royal Mail proof of post with PRN number ( all small packages are now GPS tracked to delivery location regardless of service chosen) or signed for tracking number we are unable to better assist you. As noted online we do not provide a free post return service and you will need to contact Royal Mail regarding this missing return as your postal contract is with them.
You can reach Royal Mail customer service by telephone here: 03457 740 740
Or by written post here:
Freepost ROYAL MAIL CUSTOMER SERVICES
You can review our full return policy here:
https://www.poinsettiastyle.co.uk/pages/return-exchange-policy
The Elomi brand does provide generous sizing for a full bust. We are always happy to provide sizing advice before or after purchase as fit is our number one priority.
Please let us know if there is anything else we can do to assist.
Kind Regards,
Vikki
Returns Never Received!
Ordered a bra but ended up being the wrong shape for me. Tried to returned it, tracking shows delivered but Poinsettia says they never got it. They raised a few points about how tracking is inaccurate, there is no signature and such, I enquired with Royal Mail and am told the item has been delivered and the service I paid for doesn't guarantee a signature. I emailed Poinsettia the proof of my conversation with RM but they keep saying they never received the item and it's Royal Mail's fault. I've done everything, including trying to file a lost mail claim but I am told again and again the item has been successfully delivered. Lots of emails back and forth, Poinsettia still never gave me a refund. I had to file a dispute with PayPal where I got back the money with no cost to the seller. Disappointing and stressful. Customer service was nice when you were about to buy something, but not very much after.
26 juli 2017
Review zonder uitnodiging
Antwoord van Poinsettia
Hi Kathy,
We apologize you are unhappy with the level of service you have received, customer satisfaction is of the highest importance to us.
We do note that your return sent form Hong Kong using an uninsured service (LK606857637HK) was last scanned in Leeds, UK. As indicated to you a claim needs to be filed with Hong Kong post to claim for this missing package as your return postal contact is with them and is separate from your order with us. I can see that 7 extensive email replies were sent to you as a customer courtesy trying to assist you in finding a resolution and would suggest that your review should be directed to the postal service who failed to deliver your return package to us . I have had a chance to review all email correspondence and believe that the customer service team were prompt, cordial and helpful in their communication with you at all times.
Please let us know if there is anything else we can do to assist you in resolving this issue with Hong Kong post.
Do not order from this company!
Returned some items, One month later still awaiting for my refund. The company does not answer the phone. I would use this company with caution!
3 maart 2017
Antwoord van Poinsettia
Thank you for taking the time to leave this review, Amandeep.
We are surprised to see this, left more than 1 week after your refund was successfully processed and after being in contact with us on 2 separate occasions. As mentioned in our email correspondence we do suggest that you contact your bank or credit provider for further information as refunds are instant on our end.
Telephones are answered during boutique business hours. As noted online and on your sales invoice boutique staff are often in the changing area with clients and are unable to assist with online order queries. Customer satisfaction is of the utmost importance to us and we do endeavor to respond to all email queries in 1 working day.
We did respond to your email sent Feb 19th letting you know that this return had not arrived. We requested your Royal Mail tracking number or proof of postage and offered to further assist despite the postal contract being between Royal Mail and yourself. You did not reply and did not provide us with proof of postage or tracking information limiting our ability to help you.
Your return was processed on Feb 24th in line with our returns policy and UK consumer contracts regulations. An automated email was sent to you notifying you of this refund.
Your email sent on March 3rd asking for further refund information was answered in a matter of minutes. We did provide you with the return authorisation key to provide to your bank as well as offered further assistance if required. Sadly, you have chosen to leave this review rather than accept our offer of assistance and desire to help you quickly resolve this.
As the sender you may wish to contact Royal Mail for further information regarding this delivery or their services rendered to you.
We do hope this helps you understand the returns process. Please drop us a quick email if there is anything else we can do to assist.
Disappointing delivery
Disappointing delivery service from PoinsettiaStyle. We placed an order for 2 bras expecting delivery to be in 3-5 days unless we heard otherwise. We heard nothing and after 6 days contacted them to find out what was going on. We were then told that the parcel must have been "lost" so 1 bra was dispatched (due to insufficient stock). We *then* got a notification dispatch email (why did we not get that with the "first" dispatch I wonder?).
So the first bra took 2 weeks to arrive and the 2nd bra took 3 weeks to arrive from time of order.
Disappointing delivery and very poor communication.
It seems like Poinsettia Style do not keep everything in stock which makes their website a bit misleading.
14 oktober 2016
Review zonder uitnodiging
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