premierpark.co.uk Reviews 

Premier Park
DO NOT USE THEIR CAR PARKS
14.07.25 and still being hounded by this company. If there was an option to give a “minus” score I would.

I am still fighting an “alleged” parking charge from 2022. I will not pay the outrageous charges and refuse to be bullied by this company and the various “solicitors” who the alleged debt is passed on to.
Scam company.
The government need to stop this behaviour immediately.

Shcking company , no phone number , no reply to my appeal , just fine letters, bullies ! whats wrong with this country

Parked using my blue badge,making sure it was clearly visible because I could see a man taking photos of different cars.
When I received a parking fine a week later I was really shocked.There were two blurry pictures with the letter but on their website there were about twelve different pictures and in a few of them the blue badge could be seen.I appealed the fine and was turned down so appealed to POPLA.A few days later had an email to say it had been closed because I had paid the fine!
I definitely didn’t pay them anything.
I am sure POPLA’s decision would have been made in my favour and these sharks at premier park knew it.

Just received a letter from Debt Recovery Plus claiming I have been sent 3 previous letters from Premierpark (which I have not) so I now owe £170 for parking in what I thought was a free car park. There were no signs that either I nor my passenger could see & I have received no previous letters from Premier. These companies are clearly in league with one another to defraud the public as it looks like I am not the first to get scammed. What has happened to this country?

Scammers who are the lowest of the low! They'll target disabled driver bays if a tyre is 10mm on white line. Don't pay it! The threatening letters are just threats, it's the fear tactic!

Absolutely dreadful company, a complete scam. I paid for a ticket and have the bank statement to prove it but the appeal was still rejected . Just preying on honest people, a total scam

The bay having the base of a tree, and a metal post on the white line, meaning I had to park my vehicle to avoid both, means that I am eligible for a fine! Phenomenal. Appealed - rejected. Shocking company. The whole private parking industry needs shaking up, it's daylight robbery.

This company seems like a scam. I paid for my parking and received a pcn of £60. When I appealed it they lowered to £20 and said I would have to pay. I already paid for my ticket and did not overstay the time. Looking at the number of negative reviews it appears this company are deliberately deceiving customers into paying.

This company is what I call bullies, and threatening to exploit money from society. The Government or law enforcement within the Labour party should stop this NOW, and force businesses like this to cease from operating.
I was sent a letter to state that I did not park within a space thus breaching the rules of the car park!. How can I park in a space which is outlined for smaller cars and trying to squeeze a bigger car next to another car who also didn't park within the lines as the width of the parking space is too narrow. JESS representative is the individual whom I dealt with and because I'm a normal person and wanted to cooperative paid the fine but as a principle, this is all wrong. Sir Keir Starmer please do something here and stop these organisations immediately and oh btw refund my £60 !!!! Nasty horrible company

Premier Park Limited (PPL) coerced a fragile 75-year-old pensioner into paying £100 fine, after he proved the fine was in error because he was a customer and patron at the High Orchard in Gloucester - a Marstons pub. They are now making it so difficult for him to get a refund. I am writing to all their customers providing these details as I'm sure most would not want to be associated with a company that treats normal people in this way - especially pensioners. PPL - you should be ashamed of yourselves. Marstons has already been given a full account of your weak systems, unsavoury business practices, and appalling customer service. I have a long list - on to the next.

I get free parking through my gym and every time I register my vehicle on entry to the gym, I take a photo just in case.

I got sent a fine for apparently not paying on one date, however I have the photo on my phone showing I registered my vehicle.

This company does not accept appeals by email, so you have to use their online form, but if the fine has already been paid (by your lease company, as in my case), the online system still tells you to contact them ("Please contact us if you wish to enquire about this PCN", and "WE CURRENTLY ONLY ACCEPT APPEALS SENT USING THE ONLINE FORM BELOW OR SENT TO US BY POST"). They don't have a telephone number either. Ridiculous in 2025. I wanted to send them the photo file proving I'd registered my vehicle.

So the only option is by sending a letter, which of course costs money and takes a lot more time to arrange. I sent all the evidence by post, including the photo of the vehicle being registered, screenshots of the file metadata showing when the photo was taken, etc.

Most of their response was not relevant as it says I didn't pay (which I know already, as I don't need to pay since they have an agreement with my gym). They ultimately said "once the PCN has been paid, it cannot then be appealed". No advice on how to get it reversed. They should have apologised, explained why it happened, and contacted the lease company to arrange for the fine to be reversed. Instead, they made me waste time and money sending them a letter, their response was useless, and essentially said 'tough luck' despite it clearly being an error.

In summary: they sent me a fine in error, didn't admit it or investigate it, made me appeal by post costing me time and money, then rejected the appeal with no guidance on how to resolve. I don't know if it was due to a system error on their side or the gym. It's possible they deliberately sent the fine knowing it wasn't valid, and given their convoluted processes and useless response, I wouldn't be surprised because obviously making money (whether justified or not) is the only outcome they care about.

Always take photos and keep evidence. Otherwise you might have to deal with a company like this.

Stop sending mail to my address for someone unknown to me. I am over 80 due to glaucoma haven't driven for a number of years, I DO NOT OWN A CAR. I keep returning

Absolute rip off merchants. Parked in Capital Retail Park in Cardiff and subsequently received a charge for staying longer than three hours. I have never been in a retail park before that has a time limit on how long you can stay! I never saw any signs on entering or inside the car park to advise you of this, on doing a google street view search I see there is a very small sign at the roundabout where you enter the car park telling you about the three hour limit. I don't know how you are expected to read this whilst negotiating a busy roundabout when your main concern is observing other traffic. Surely there should be large signs inside the car park to advise you on the time limit. This is purely a means of scamming the shoppers out of their money by not clearly stating the terms for parking on this site.

Dishonest company with absolutely no scruples or integrity. Will never use again.

Parked legally in Hope Cove - didn’t over stay my time - got issued with a fine . Appealed and sent evidence of said ticket - they still wanted to fine me because they said I hadn’t put in my reg properly - the machine never asked me to put in a registration !!!!! Have been hounded ever since with threats of court action - I hope they take me to court and as I was issued a ticket that I had paid for so the parking was valid - they won’t be seeing a penny from me .

Went to my local gym after work for a total of 90 mins. Received fined statement claiming I was in the carpark for 3hrs 48mins claiming my entrance time was when I was at work. The photo of the car entering and leaving does not have readable timestamps. This is a scam company that should be fined and shut down.

Poor, poor, poor. The operation is a scam and I feel for older customers
DO NOT USE PARKING AREAS OPERATED BY THESE GUYS!

I mistakenly thought this car park was part of our permit parking area. It is not normal noted as a car park that is exempt.
I parked here twice never been here before for two medical appointments.
I tried to appeal and received an automated email for both appeals with the same reply. They don’t read the appeals, they don’t think out the box, they basically don’t care at all they just want your money. It’s disgusting how much they fine you. £120 for a ten minute park thinking I was covered by Torbay car park permits. They are modern day thieves and don’t care what your predicament is.

Wrost company ripped me off issue parking fine while I parked in a designated area.

This company is acting fraudulently and illegally. There is no possibility of appealing a ticket; the email address does not work and the only telephone number is a recorded message to enable payment.

I entered a small car park near Cheltenham for the sole purpose of charging my car - I did not need to park. The charging machine was not working, so I left the car park, correctly believing that I had not parked. I have NEVER not paid in a car park.
I received the parking notice and tried to appeal - the email address does not work and there is no way of contacting the company by telephone. I therefore sent a letter via mail. I did not get a response but received a further notice. I again appealed, and again no response.
I have now received a threatening letter, the wording of which is carefully designed to intimidate and bully - demanding payment of £100.
I am about to contact Trading Standards and the parking standards body.
I will ensure that I never park in a car park managed by this vile, illegal and unethical company in future.
In normal circumstances I would fight this all the way, but having a son dying from a brain tumour, I have real life things to contend with and to spend precious time on.
I would just urge everyone in similar situations to report these shameful business operators to trading standards, your MP, the parking standards body - and to avoid their car parks.