Had an order of 20 meals, when it arrived around 8 meals were squashed which split the seals of the packaging causing the food to leak all over the place in the box. When contacting them the se... Toon meer
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So far I have tried the meat feast pizza, which was great, and the chicken and mash which was also good but had too much pepper. I was a little disappointed that there weren’t any recipes included... Toon meer
Bedrijf heeft geantwoord
The box arrived opened. Only four of ten meals were in the box. Three of those four meals had no dates on them. I’m trying to cancel my subscription but the site won’t even load properly and allow m... Toon meer
Meh! Nothing particularly good or bad about my recent experience. I like the convenience of ready made meals and have tried a few different services. Prepped pots is probably the worst out of the ones... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Just heat, eat, and enjoy! Our prepared meal delivery services provide fully cooked, healthy meals made by real chefs that are ready to eat in minutes.
Contactgegevens
Verenigd Koninkrijk
- support@preppedpots.com
- preppedpots.com
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2K reviews
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Some meals were very good(sausage pasta…
Some meals were very good(sausage pasta was lovely,some not so good,satay 6. Cust service not the best in my opinion
12 april 2026
Antwoord van Prepped Pots
Thanks for your feedback
We do apologise you were unhappy with some of our products and our service. Please reach back out to our team if you would like this looked into.
We appreciate your support!
Antwoord van Prepped Pots
Thank you for your feedback.
We're pleased to hear that our delivery dates are working well for your needs.
We appreciate your support.
Massive drop in overall quality and massive hike in price
I've been buying these pre-packaged meals (previously called Muscle Foods) for years and years now, and I've always found them extremely convenient, decent packaging and of decent enough quality. That is, until recently.
They've changed the packaging for starters, and it's now infuriating in every way. They often arrive damaged (at least one meal in every delivery is split open), the peel-back film doesn't work so you have to use a knife to open when microwaving, they're flimsy and annoying to transport and they also take up way more room in the freezer than before (which you need to do, because they often also arrive with use-by dates only a couple of days after they arrive).
They've also now changed all of the recipes, and now the macros for most meals are considerably worse (some have double the sugar they used to for example). They now seem to have far less meat of lower quality and are swimming in sauce, totally unnecessary.
When I complained about three of my ten meals having split open in one order they offered a £15 voucher off my next delivery, which I accepted, however the following week they then hiked the price by about the same amount anyway! I have no choice but to start shopping around for alternatives now, I'm so disappointed that these have become so much worse.
20 april 2026
Review zonder uitnodiging
Antwoord van Prepped Pots
Thank you for taking the time to leave such detailed feedback and for being a long-term customer over the years.
We’re really sorry to hear how disappointed you have been with the recent changes to both the packaging and recipes. We completely understand your frustrations regarding the new packaging design, damaged meals, freezer storage, shorter shelf life, and the issues you’ve experienced when preparing the meals.
We also appreciate your honest feedback regarding the recipe changes and nutritional content, and we are sorry to hear that you feel the quality and value of the meals have declined compared to what you previously enjoyed.
Your comments are incredibly valuable and will be passed on to the relevant teams for review, as feedback from long-standing customers is especially important to us.
We sincerely apologise again for the disappointment caused and thank you for your support over the years.
The meals are so much better now and…
The meals are so much better now and delivery times are always between the time slots
19 april 2026
Antwoord van Prepped Pots
Thanks for your response
We're thrilled to hear that the quality of our products and delivery times exceed your expectations.
We appreciate your support!
Antwoord van Prepped Pots
Thanks for your feedback.
We're sorry to hear that the food did not meet your expectations.
We take comments like this seriously, and your feedback has been shared with the relevant teams so it can be reviewed.
We're always working to improve our recipes and overall experience.
Thank you for bringing this to our attention.
Since the recipe change for Sweet…
Since the recipe change for Sweet Chilli Chicken and Rice, I have always dreaded eating it at lunch and I will be swapping to another recipe.
29 maart 2026
Antwoord van Prepped Pots
Thank you for your feedback.
We're sorry to hear that the recent changes to our pots hasn't met your expectations.
We understand how disappointing it can be when a favourite dish changes, and we appreciate you taking the time to share your experience.
Your comments will be passed on to our team for review, as we're always looking to improve our recipes.
If there's anything else you'd like to share, we'd love to hear from you.
Our sincere apologies once again for the disappointment caused by this, thank you for sharing your feedback.
Convenient and edible
Meh! Nothing particularly good or bad about my recent experience. I like the convenience of ready made meals and have tried a few different services. Prepped pots is probably the worst out of the ones I have tried. The meals are ok, but the quality of the meat, especially the chicken is questionable. The lasagne and the pizzas are very good but all of the others are quite tasteless…these meals feel like ready meals which I know they are, but in comparison to similar priced alternatives prepped pots definitely doesn’t have the same quality.
23 februari 2026
Antwoord van Prepped Pots
Thanks for taking the time to share such detailed feedback — we really appreciate it.
We're sorry to hear your recent experience didn't fully meet expectations, particularly regarding the consistency in quality and flavour across the range.
That's not the standard we aim for, and your comments about the chicken and overall taste have been noted and passed on to our kitchen team for review.
We're glad you enjoyed the lasagne and pizzas, but understand your disappointment with some of the other meals compared to alternatives you've tried.
If you'd be open to it, we'd really like the chance to look into this further and make things right. Please feel free to contact our support team so we can help directly.
Thank you for your feedback and for all your support.
The meals actually really nice the only…
The meals actually really nice the only thing that put me off is i dont have a freezer and some od the meals wouldve been out of date if if i didnt put them in someone elses freezee. Think i had 6 days to use 20 meals. If i had a freezer woulsnt be a problem
12 april 2026
Antwoord van Prepped Pots
Thank you for your review,
It is great to hear you have enjoyed our meals, we do however apologise for the inconvenience caused by the use by dates without a freezer.
We can confirm all our meals will arrive with no less than a 3 day use by, this of course can be extended by freezing but we appreciate without this it can be hard to consume the items in time.
Thank you for sharing your experience, we appreciate your feedback.
Antwoord van Prepped Pots
Thank you for your review,
We are so pleased to hear you had a great delivery experience, we hope you enjoy your meals when you come to try them all!
Thank you for sharing your experience, we appreciate your support.
All the sauces are chalky
All the sauces are chalky, they don’t actually taste what they suggest
28 maart 2026
Antwoord van Prepped Pots
Thank you for your feedback — we're really sorry to hear you were disappointed with the sauces.
They should be full of flavour and true to their description, so it's concerning to hear they tasted chalky and not as expected. Your comments have been shared with the correct team for review.
If you're open to it, we'd appreciate the opportunity to look into this further. Please feel free to contact our support team with more details so we can assist.
We appreciate you taking the time to share your experience.
I used their services a few times and…
I used their services a few times and paused my subscription for a few months, instead of cancelling, thinking in good faith I could order again in the future. While my subscription was paused they sent me an order I never placed and charged my card. I explained this to them several times and asked them to collect their meals and refund my card. I never took my subscription from Paused status. To no avail, of course. Well know tactics. Needless to stay they got one last order - that I did not place - and lost a client forever. Not a good word to say about this. Be careful with their "Pause Subscription" option. "Cancel Subscription" instead. Furthermore, after many back and forth emails, I was offered a £5 credit to use in my next order. So, now I have to pay for 2x orders, when I did not even place the first one, to receive £5 to spend on their company again. What a joke. Needless to say, I cancelled my subscription.
6 april 2026
Antwoord van Prepped Pots
Thank you for your feedback.
I am very sorry to hear about your experience and appreciate you bringing this to our attention.
I can confirm that our Customer Service team has responded to your email and is currently awaiting your reply.
We are sorry to hear that this has impacted your trust in our service, and we appreciate you bringing this matter to our attention.
Antwoord van Prepped Pots
Thank you for your response
We're thrilled to hear that you're happy with both the value of our products and the delivery service.
We appreciate your support!
Delivery was not great
Delivery was not great. The box was left on the doorstep with no indication that it had been delivered; no knock no ring.
So far have tried one meal and found it quite tasty albeit the portion was not overly generous.
Looking forward to tasting other meals.
7 april 2026
Antwoord van Prepped Pots
Thank you for your feedback!
I'm sorry to hear that your delivery experience was not up to standard.
Please note that our drivers will always attempt to knock on the door or ring the doorbell. If there is no one available to receive the parcel, it may be left on the doorstep due to the perishable nature of the items.
If you have any issues, please do not hesitate to contact our customer support team.
I'm pleased to hear that you enjoyed the meal you've tried so far, even if the portion size wasn't quite as expected. We hope you enjoy the rest of your meals.
We appreciate your continued support.
A great decision!
It’s difficult not to give top marks. Maybe the meals look a bit rough when initially opened but they taste wonderful and there is the perfect amount of it. 12 meals done and not one has let me down. Currently in my busy work period and they are perfect for saving me time. Highly recommend
6 april 2026
Antwoord van Prepped Pots
Thank you very much for your detailed feedback.
We're really pleased to hear that the meals have consistently met your expectations and that they've been a great time-saver during your busy work period.
It's also great to know you're enjoying the taste and portion sizes.
We truly appreciate your support!
The packaging side and delivery was…
The packaging side and delivery was fine I just don't like taste of any of the meals 😕
6 april 2026
Antwoord van Prepped Pots
Thank you for your response.
We are pleased you like the speed of delivery and quality of packaging.
We are sorry the taste of our product does not meet your expectations.
We appreciate your feedback!
Recent dip in quality after the recipe changes
Since the recent packaging/recipe changes and price increase, I feel the quality has dipped slightly. The meats are definitely of a noticeably poorer quality and quite rubbery. The meals as a whole lack the flavour they once had.
22 maart 2026
Antwoord van Prepped Pots
Thanks for your honest feedback
We're sorry to hear the recent changes haven't met your expectations, and we'll share your comments with our team as we continue to improve.
We appreciate your support!
Antwoord van Prepped Pots
Thank you for your review,
We are pleased to hear your query was answered and you recieved the support you needed!
Thank you for sharing your experience and for all your support.
Still have not got my food
Still have not got my food definitely sitting in a warehouse at room temperature probably has for the past couple days it was ment to be delivered on the 8th of this month and its now been 2 days and still nothing.
8 april 2026
Use to love prepped pots as was handy…
Use to love prepped pots as was handy for work and was plenty of gluten free choices but since getting rid of some not as good choices
19 oktober 2025
Antwoord van Prepped Pots
Thank you for your feedback.
We’re really pleased to hear you previously enjoyed our prepped pots and found them convenient for work, especially with the gluten-free options available.
We also appreciate your comments regarding the recent changes, and this will be passed on to the relevant team for review.
Thank you for sharing your experience, we appreciate your feedback.
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