Had an order of 20 meals, when it arrived around 8 meals were squashed which split the seals of the packaging causing the food to leak all over the place in the box. When contacting them the se... Toon meer
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So far I have tried the meat feast pizza, which was great, and the chicken and mash which was also good but had too much pepper. I was a little disappointed that there weren’t any recipes included... Toon meer
Bedrijf heeft geantwoord
The box arrived opened. Only four of ten meals were in the box. Three of those four meals had no dates on them. I’m trying to cancel my subscription but the site won’t even load properly and allow m... Toon meer
Meh! Nothing particularly good or bad about my recent experience. I like the convenience of ready made meals and have tried a few different services. Prepped pots is probably the worst out of the ones... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Just heat, eat, and enjoy! Our prepared meal delivery services provide fully cooked, healthy meals made by real chefs that are ready to eat in minutes.
Contactgegevens
Verenigd Koninkrijk
- support@preppedpots.com
- preppedpots.com
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2K reviews
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To dam good!! …
The meals came at the time I was told they would. Then the most important part is that my first meal which I had this evening was absolutely mouth-wateringly good! Cannot believe that these meals are actually “diet” food, in the best way!!
25 februari 2026
Antwoord van Prepped Pots
Thank you so much for your lovely review!
We’re really pleased to hear your delivery arrived as scheduled and that your first meal was such a success.
It’s great to know you’re enjoying the flavour while still keeping things healthy and balanced, that’s exactly what we aim for.
We truly appreciate your support!
Poor standard of Food
Really disappointed with the size and the portions of the food hardly any meat and the food at best taste bland. So disappointed
24 februari 2026
Antwoord van Prepped Pots
Thank you for your feedback.
We’re sorry to hear the meals didn’t meet your expectations in terms of portion size and flavour. That’s certainly not the experience we aim to provide.
Your comments are important to us and will be passed on to the relevant team for review.
I get my meals for work and never had a…
I get my meals for work and never had a problem with them
29 januari 2026
Always delivered on the stated date
Always delivered on the stated date. Can tell it fresh food. Tastes great looks great makes life a little more simple not prep just cook and eat only critic is slightly over prised but in life you get what you pay for
8 februari 2026
Antwoord van Prepped Pots
Thank you for your review.
We’re so pleased to hear your deliveries consistently arrive on time and that you can really see and taste the freshness in our food.
It’s fantastic to know it’s helping make mealtimes easier, simple, convenient, and ready to enjoy.
We also appreciate your honest comments regarding pricing. We always aim to provide the best possible quality and service, and we’re glad you feel the standard reflects that.
Thank you again for your support!
Taste still good but Don’t like the new packaging at all
Don’t like the new packaging at all. Feels like a junky ready meal now.
22 februari 2026
Disgusting
Always a handful of the meals have split open and the inside of the packaging is wet outside packing is intact. Meals can’t be trusted to be safe to eat if not properly sealed. Most meals have extremely short dates.
Poor quality, poor customer service. No offer to get meals replaced even with the proof of pictures. No communication via email or social media.
Just use one of the many other meal prep companies.
27 februari 2026
Review zonder uitnodiging
Antwoord van Prepped Pots
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and completely understand your concerns regarding the packaging and shelf life. Food safety is extremely important to us, so we appreciate how worrying this must have been.
For reassurance, all meals are dispatched with a minimum of 3 days’ shelf life (2 days for extended postcode areas), and they are suitable for freezing to help extend their use-by date if needed.
We can see that you’ve been in contact with our Customer Service team and that a satisfactory resolution has now been arranged. We’re pleased we were able to resolve this for you, although we’re sorry the situation impacted your overall experience.
Your feedback has been shared with the relevant teams to help us improve both our packaging processes and communication going forward. If there’s anything further we can assist you with, please don’t hesitate to get back in touch.
Average food and taste.
6 februari 2026
Antwoord van Prepped Pots
Thank you for your honest review.
We appreciate you taking the time to let us know your thoughts.
Antwoord van Prepped Pots
Thank you so much for your feedback.
We appreciate your support!
Disgrace of a company and terrible customer service
When my package arrived, one of the containers had been smashed and the sauce had leaked all over the other meals. The remaining meals had partially frozen due to direct contact with the ice packs and then defrosted again, leaving a milky, watery liquid inside the cartons. Because of this, they couldn’t safely be refrozen due to health and safety concerns, which left me with several meals I couldn’t use — and they only had four days left on the use-by date.
When I contacted the company, they more or less dismissed my concerns. I was told that this “couldn’t have happened” and that the meals were fine to refreeze, which contradicts basic food safety guidance. They only offered a refund for the single smashed meal and refused to take responsibility for the rest of the order.
To be honest, the meals didn’t look appetising anyway, and the one I did try was extremely bland and tasted strongly of the plastic container it came in.
Overall, very disappointing quality and even worse customer service. I would strongly advise others to avoid this company.
18 februari 2026
Antwoord van Prepped Pots
Thank you for taking the time to share such detailed feedback.
We’re really sorry to hear how disappointed you’ve been with your recent order and overall experience. This is not our usual level of service.
We can see that you contacted our Customer Service team and that a refund was offered for the damaged item. We’re sorry if you felt your wider concerns weren’t fully acknowledged, that’s never our intention.
Safety and quality are of paramount importance to us here at Muscle Food, which is why all of our meals are thoroughly tested to ensure that they are safe to be frozen at home by consumers, even though they have already been frozen. This is in line with government guidance to ensure the correct shelf life of products.
If there were any additional items that were damaged or unusable, please provide details and any supporting photos to our Customer Service team, and they will be more than happy to review this.
We’re sorry this experience has left you feeling this way and appreciate you taking the time to provide your feedback.
Tasty low calorie meals
Fast delivery, meals are so tasty and perfect for a lunch. All meals I have had have pretty low calories with a decent amount of protein. Reasonably enough priced as well especially with the discount for a subscription.
19 februari 2026
Antwoord van Prepped Pots
Thank you for your review,
We are very happy to hear you have had a positive experience with our service, knowing we are able to provide you a smooth easy service that takes the hassle out of lunch times means alot to us and we are pleased this has refelcted in your experience!
Thank you for your support and great feedback!
Loyal customer now leaving
I have been using Prepped Pots for 3 years now, even back when they were under the Muscle Food name. Always been happy and have regularly recommended; sadly, this is no longer the case.
They have had a redesign it seems, and sadly, it has not worked. Packaging is now much worse and more fiddly, proving difficult to store and even carry to work due to the size and a film that you can not remove.
Food quality has dropped; the last 3 meals have to be cooked for 9 minutes now, and still come out full of water with the sauces even separating in the pot still. They are still cheaper than most other competitors, but I can now understand why.
18 februari 2026
Review zonder uitnodiging
Antwoord van Prepped Pots
Thank you for taking the time to leave such detailed feedback, and for being with Prepped Pots for the past 3 years. We truly appreciate your loyalty and the fact that you’ve previously recommended us, which makes it even more disappointing to read that the recent changes haven’t met your expectations.
We’re sorry to hear that the new packaging has felt less practical and more difficult to use, particularly for storage and taking to work. That’s certainly not the intention behind any redesign. We’re also concerned to hear your comments about the cooking time, excess water and sauce separation, as consistency and convenience are key to the product experience.
Your feedback will be shared directly with our product and packaging teams, as changes should enhance the experience not detract from it. We genuinely value long-term customers like yourself, and we’re sorry this update has left you feeling let down.
Awful. Mouldy green furry chicken.
I wish you could attach photos to these reviews. We received an in date Thai Green curry in our subscription box which had mouldy, furry green chicken in it. Appalled, I contacted customer service requesting a refund for the whole box, as we were put off eating the others, wondering if the consume by dates were even accurate? Customer service shoddy, offered a £10 voucher towards the next order, despite saying I won't be ordering anymore. Nudged it to £15 off the next order, ignoring the fact I said I won't be making further purchases. Health risk, don't bother. Unsure if they're using a new supplier or if cutting costs but this was disgraceful.
18 februari 2026
Review zonder uitnodiging
Antwoord van Prepped Pots
Thank you for taking the time to leave your feedback. We’re genuinely sorry to read how concerned and disappointed you were with your recent order.
We can see that you have been in contact with our Customer Service team regarding this matter. In some meals containing red onion, a natural colour reaction can occur where the pigments transfer onto other ingredients, sometimes creating a blue/green appearance. Red onions contain natural pigments called anthocyanins, which are highly sensitive to pH levels and can change colour depending on the environment within the meal.
That said, we completely understand how alarming this may have looked, and food safety is something we take extremely seriously. We can now see that a refund is being processed for the meals that were raised with us.
We’re sorry you felt the initial resolution did not meet your expectations. I
Tried to go as cheap as possible for…
Tried to go as cheap as possible for the new menu and you’re now paying £4 for supermarket ready meal
10 februari 2026
Antwoord van Prepped Pots
Thank you for taking the time to share your feedback. We’re sorry to hear you feel the new menu doesn’t offer the value you were expecting.
Our aim is always to provide convenient, high-protein meals made with quality ingredients at a competitive price point, and we appreciate that value can feel different for everyone.
Your comments will be passed on to our product team for review.
Easy ordering and tasty.
9 februari 2026
Antwoord van Prepped Pots
Thank you for your review.
We appreciate your support!
Antwoord van Prepped Pots
Thank you so much for your lovely review! We’re delighted to hear you’re enjoying the meals and that your delivery was quick and efficient.
We really appreciate your support!
The quality is alright not bad but not…
The quality is alright not bad but not brilliant. Some of the meals didn't have a lot of certain things like a meal only had 1 broccoli and it was pretty much just the stem. The taste is either pretty good or bland and not much taste. I'd maybe give it another go if there was more meal options.
8 februari 2026
Antwoord van Prepped Pots
Thank you for taking the time to share your feedback. We’re sorry to hear that some of the meals didn’t quite meet your expectations, particularly in terms of portion balance and flavour. That’s certainly not the standard we aim to deliver.
We really appreciate your honest comments, as they help us review and improve our ranges.
Antwoord van Prepped Pots
Thanks for your lovely review.
We are so glad to hear you are finding the meals lovely and that there is no disappointment.
It's great to hear we are getting it right.
Great service delivered quickly
Great service delivered quickly.
Food is okay! Boy overly exciting but tasty enough.
8 februari 2026
Antwoord van Prepped Pots
Thank you so much for your review.
It is great to hear we are getting it right.
We appreciate your support!
New packaging is very annoying!
No issues with the new recipes for the ready meals but they've switched from tubs to the trays with the peel-back plastic film that you can't actually peel back without shredding it. Very annoying with meals that you have to stir halfway through
8 februari 2026
Antwoord van Prepped Pots
Good Afternoon,
Thank you for your email.
We apologize for your experience with the trays compared to the round containers. We will raise this with our quality control team so they are aware of the concerns with the plastic film.
Let us know if we can do anything else for you - we're here to help.
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