New to caravaning and requested help to identify spare parts for my Bailey. Staff were very helpful responded to my request very efficiently and all items I purchased arrived early. Great service!!... Toon meer
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Lees wat reviewers zeggen
Found a part online but wasn’t sure it was the correct size or in stock,called site and spoke to Emily(Customer Relationship Partner),who was extremely helpful,even going to find part,measured it and... Toon meer
Bedrijf heeft geantwoord
Tried to get replacement draw runners for a Bailey Pegasus Grande Rimini unable to find on the website. Emailed to get the part number only to have a response the parts are unavailable and no replacem... Toon meer
A part on my motorhome split and I was unsure what to order. I therefore sent an email to Prima asking what the part was and if they had it in stock. I received a reply within 24 hours identifying... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Contactgegevens
Bristol, Verenigd Koninkrijk
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Uitstekend
8K reviews
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A completely arrogant company
A completely arrogant company which is totally self serving and is not in the least customer focused.
My product issue was made to be my problem with no wish from the company to be helpful or understanding.
Burden of proof of the issue was all laid on me with no interest in knowing what the problem was.
An unreconstructed company completely left behind in this modern retail industry.
7 augustus 2026
Antwoord van PRIMA Leisure
Hi Nigel,
We are truly sorry to hear that your recent experience with us was so disappointing. We understand your frustration regarding the handling of your product issue and the feeling that the burden of proof was placed solely on you. We asked you for photos so we could look into the issue for you, and found that you had ordered the incorrect part. We also advised you of the correct part number so you could order the part you needed and gave you the information about our returns policy. We value all feedback, and we are taking your comments seriously as we continuously work to improve our customer focus and service approach. We are reviewing our internal processes to ensure we are more supportive and understanding in addressing customer concerns.
Kindest regards
PRIMA Leisure Customer Service Team
Amazing customer service!
We have ordered quite a few things from here and it has always been a very quick delivery. When we had a damaged item, they arranged for it to be picked up within the week and sent out a replacement straight away. Amazing customer service!
31 juli 2026
Antwoord van PRIMA Leisure
Hi Beverly,
We are so pleased to hear that our quick delivery and customer service met your expectations, especially when you experienced an issue with a damaged item. We appreciate you taking the time to share your positive experience with us!
Kindest regards
PRIMA Leisure Customer Service Team
Very helpful customer support to select…
Very helpful customer support to select the right part for a broken drawer fitting. Price was quite expensive and postage for a small part also relatively expensive. Overall positive and the part fitted perfectly.
29 juli 2026
Antwoord van PRIMA Leisure
Hi Ian,
We're happy to hear our customer support was helpful and the part fitted perfectly! We appreciate your feedback regarding pricing and postage, and we are always reviewing these aspects to offer better value.
Kindest regards
PRIMA Leisure Customer Service Team
Super fast delivery
Super fast delivery. And very good prices.
Use these as much as possible
27 juli 2026
Antwoord van PRIMA Leisure
Hi Michael,
We're so pleased to hear you experienced super fast delivery and found our prices to be very good. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Took nearly 7 weeks to get some…
Took nearly 7 weeks to get some replacement wheel bolts for my Bailey caravan. I wouldn’t have thought this was a particularly specialised item to obtain and would have thought you would keep them in stock.
6 augustus 2026
Antwoord van PRIMA Leisure
Hi Ian,
We sincerely apologise for the extended wait for your replacement wheel bolts. We understand your frustration regarding the time it took to receive them. We are actively reviewing our inventory processes to prevent similar delays for our customers.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Rod,
We're so pleased to hear that you found our pricing to be of good value, and that the postage and packaging were reasonable. It's great to know your order arrived exactly when expected.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent service all round will be…
Excellent service all round will be happy to buy from you again thanks
6 augustus 2026
Antwoord van PRIMA Leisure
Hi Steve,
Thank you for letting us know of your recent experience. We are so pleased to hear that you received excellent service.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi,
We appreciate you sharing your experience regarding the delivery timeframe. We understand your disappointment and are reviewing our dispatch process to improve.
Kindest regards
PRIMA Leisure Customer Service Team
Poor customer service …
The length of time to receive my order was unacceptable (5mths) from not being informed the company for the bedding had gone into receivership and having to ring and chase to get told and receive my refund.
30 juli 2026
Antwoord van PRIMA Leisure
Hi Simon,
We sincerely regret the extended delay in receiving your order and the lack of communication regarding our manufacturer. We understand your frustration with having to chase for information and your refund. We are reviewing our internal processes to prevent similar situations.
Kindest regards
PRIMA Leisure Customer Service Team
Order to delivery timeline
Is there any way to make the estimated date of dispatch, to order arrival a bit more accurate? On a positive note our goods arrived over a month before the edd.
6 augustus 2026
Antwoord van PRIMA Leisure
Hi Antony,
We appreciate your feedback regarding the estimated delivery dates. We are constantly working to improve the accuracy of our shipping estimates. We're glad your goods arrived early!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Nigel,
Thank you for taking the time to share your positive experience. We are so pleased to hear that you received great service.
Kindest regards
PRIMA Leisure Customer Service Team
Exactly product I needed and delivered…
Exactly product I needed and delivered in good time
29 juli 2026
Antwoord van PRIMA Leisure
Hi Pete,
We're so pleased to hear that you received the exact product you needed and that it was delivered in good time! Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Barry,
We are pleased to hear that you received great service! Thank so much for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
To long a wait for the item well over a…
To long a wait for the item well over a month plus
5 augustus 2026
Antwoord van PRIMA Leisure
Hi,
We sincerely apologise for the extended wait time for your item. We understand your frustration and are actively working to improve our delivery process.
Kindest regards
PRIMA Leisure Customer Service Team
Dont think it’s a great fit and no foot…
Dont think it’s a great fit and no foot rest sections
4 augustus 2026
Antwoord van PRIMA Leisure
Hi Lesley,
We appreciate your feedback regarding the fit and lack of footrest sections. We are always working to improve the products we stock.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Thomas,
We appreciate your feedback! We are so happy to hear that you found it easy to deal with us and that parts were readily available.
Kindest regards
PRIMA Leisure Customer Service Team
Poor email experience
Goods arrived successfully. They were not the ones I wanted but my mistake.
Sent email to company asking for different part and never rcvd a response.
29 juli 2026
Antwoord van PRIMA Leisure
Hi Graeme,
We are sorry to hear about the issue with your order and the lack of response to your email. We understand your frustration and are looking into why your message was missed.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Mark,
We're so happy to hear that our service was fast and met your expectations! We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Customer service were very helpful as…
Customer service were very helpful as the courier service lost the parcel fixed very quickly. Thanks
28 juli 2026
Antwoord van PRIMA Leisure
Hi Alison,
We're so glad our team could quickly resolve the issue with your lost parcel. We appreciate you sharing your positive experience with us!
Kindest regards
PRIMA Leisure Customer Service Team
Part ordered and delivered.
4 augustus 2026
Antwoord van PRIMA Leisure
Hi Eric,
We appreciate your feedback regarding the delivery of your part. We are glad it arrived.
Kindest regards
PRIMA Leisure Customer Service Team
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