New to caravaning and requested help to identify spare parts for my Bailey. Staff were very helpful responded to my request very efficiently and all items I purchased arrived early. Great service!!... Toon meer
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Lees wat reviewers zeggen
Found a part online but wasn’t sure it was the correct size or in stock,called site and spoke to Emily(Customer Relationship Partner),who was extremely helpful,even going to find part,measured it and... Toon meer
Bedrijf heeft geantwoord
Tried to get replacement draw runners for a Bailey Pegasus Grande Rimini unable to find on the website. Emailed to get the part number only to have a response the parts are unavailable and no replacem... Toon meer
A part on my motorhome split and I was unsure what to order. I therefore sent an email to Prima asking what the part was and if they had it in stock. I received a reply within 24 hours identifying... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Contactgegevens
Bristol, Verenigd Koninkrijk
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Uitstekend
8K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The customer service is second to none
The customer service is second to none, very helpful.
The prices on the other hand are ridiculous. I’m sorry but you are simply ripping people off and that doesn’t sit right with me.
Everything else I can not fault.
28 juli 2026
Antwoord van PRIMA Leisure
Hi,
We appreciate your feedback regarding our customer service and pricing. We're glad to hear our team was helpful. We understand your concerns about our pricing, and we are always reviewing our offerings to ensure they provide value.
Kindest regards
PRIMA Leisure Customer Service Team
Very fast service good products
28 juli 2026
Antwoord van PRIMA Leisure
Hi Stephen,
We appreciate your positive feedback! We are so pleased you were happy with our fast service and the quality of our products.
Kindest regards
PRIMA Leisure Customer Service Team
Horrendous price but great service
Horrendous price but great service, £100 for 2 led lights, however they fitted well and suit the van
4 augustus 2026
Antwoord van PRIMA Leisure
Hi Norman,
We're glad to hear our LED lights fit well and suit your van, and we appreciate your feedback on the pricing. We are constantly reviewing our product value.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Lynda,
Thank you for taking the time to share your positive experience. We are delighted to hear you are happy with both our pricing and our products.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi David,
We are glad that you found our delivery to be prompt. Thank you for taking the time to leave us feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi,
We're so happy to hear our service was prompt and the product met your expectations perfectly. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
Very helpful.
27 juli 2026
Antwoord van PRIMA Leisure
Hi Marilyn,
We're pleased to hear that you found our team helpful. We appreciate you taking the time to leave us feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Paul,
We understand your frustration regarding the extended delivery time for a wheel nut. We are actively working to improve our shipping efficiency for all orders.
Kindest regards
PRIMA Leisure Customer Service Team
The parts ordered arrived promptly and…
The parts ordered arrived promptly and on schedule as per the delivery communication and all items were exactly as described and required. Happy with service provided.
3 augustus 2026
Antwoord van PRIMA Leisure
Hi Roy,
We're so pleased to hear that your order arrived promptly and on schedule, and that all items were exactly as you expected. Thank you for your positive feedback on our service!
Kindest regards
PRIMA Leisure Customer Service Team
After asking the company by email for…
After asking the company by email for which part I needed I received a email back stating which parts and numbers I need and once ordered they were sent out within 24 hours
3 augustus 2026
Antwoord van PRIMA Leisure
Hi Ian,
We're so glad to hear our team provided you with the correct part information and that your order was processed so quickly. We appreciate you sharing your feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Ray,
Thank you for your feedback! We are so pleased to hear that your ordering process was easy and that you experienced no issues with your delivery. We appreciate you taking the time to review us.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi,
We're glad to hear that your order was dispatched and delivered so quickly. We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Fantastic service delivered to camp…
Fantastic service delivered to camp site in two days 😉
3 augustus 2026
Antwoord van PRIMA Leisure
Hi,
We're so happy to hear our service delivered to your campsite quickly. Thank you for your feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi,
We appreciate your feedback! We are so happy the ordering process was easy and delivery was quick.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Joseph,
We are delighted to hear you received your genuine parts quickly and at a great price. Thank you for your feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi,
We appreciate you taking the time to leave a review! We aim to keep our deliveries prompt.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Andy,
Thank you for taking the time to share your feedback. Consistency is very important to us, and we are pleased to hear that we met your expectations once again.
Kindest regards
PRIMA Leisure Customer Service Team
Easy ordering
Easy ordering, prompt delivery of well packaged packet. Just as it should be!
31 juli 2026
Antwoord van PRIMA Leisure
Hi Edward,
We're so glad to hear that your ordering experience was easy and that your delivery arrived promptly and well-packaged. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Great customer service.
Great customer service.
A fantastic range of parts and accessories
And if you can't find it on their website they usually can supply if you ring them.
21 juli 2026
Antwoord van PRIMA Leisure
Hi Steve,
We are so pleased to hear that you experienced great customer service and found our range of parts and accessories to be fantastic. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Ken,
Thank you for your feedback! We are so pleased to hear that you found our pricing good, the ordering process simple, and that your delivery arrived on time. We truly appreciate you taking the time to share your positive experience.
Kindest regards
PRIMA Leisure Customer Service Team
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