New to caravaning and requested help to identify spare parts for my Bailey. Staff were very helpful responded to my request very efficiently and all items I purchased arrived early. Great service!!... Toon meer
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Lees wat reviewers zeggen
Found a part online but wasn’t sure it was the correct size or in stock,called site and spoke to Emily(Customer Relationship Partner),who was extremely helpful,even going to find part,measured it and... Toon meer
Bedrijf heeft geantwoord
Tried to get replacement draw runners for a Bailey Pegasus Grande Rimini unable to find on the website. Emailed to get the part number only to have a response the parts are unavailable and no replacem... Toon meer
A part on my motorhome split and I was unsure what to order. I therefore sent an email to Prima asking what the part was and if they had it in stock. I received a reply within 24 hours identifying... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Contactgegevens
Bristol, Verenigd Koninkrijk
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Uitstekend
8K reviews
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Antwoord van PRIMA Leisure
Hi Steve,
We appreciate your positive feedback! We are so pleased you were happy with your item and the quick delivery service.
Kindest regards
PRIMA Leisure Customer Service Team
Sink chopping board and cover
Had what I wanted in stock. Easy to order and delivery excellent
24 juli 2026
Antwoord van PRIMA Leisure
Hi Sue,
We appreciate your positive feedback! We're glad to hear that we had what you wanted in stock, that ordering was easy, and delivery was excellent.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi David,
We're so glad to hear that you consistently receive accurate information and experience excellent service from us. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi,
We sincerely regret the extended wait time and the lack of communication you experienced. We are actively reviewing our processes to prevent this from happening again.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Michael,
We always aim to get your items to you as fast as possible. We appreciate the feedback
Kindest regards
PRIMA Leisure Customer Service Team
Fantastic service.
Fantastic service.
Ordered 6.30 am one day, arrived 10.30 next morning.
Canna knock that
30 juli 2026
Antwoord van PRIMA Leisure
Hi John,
We are so happy to hear about your positive experience with our service and the quick delivery!
Kindest regards
PRIMA Leisure Customer Service Team
Always have such long delivery/…
Always have such long delivery/ despatch dates from order. On this occasion we didn’t receive order as damaged while in transit with courier. So have another lengthy delay for reorder .
29 juli 2026
Antwoord van PRIMA Leisure
Hi,
We are truly sorry to hear about the extended delivery times and the damaged order you received. We understand your frustration with the additional delay for a reorder. We are actively working to improve our delivery processes.
Kindest regards
PRIMA Leisure Customer Service Team
I discussed my requirement with a…
I discussed my requirement with a friendly, helpful and knowledgeable young lady who quickly identified my problem. The order was despatched the next day.
You can't ask for more.
30 juli 2026
Antwoord van PRIMA Leisure
Hi Mike,
We're so glad to hear about your positive experience! It's wonderful that our team member could quickly assist you and that your order was dispatched promptly. We truly appreciate your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
I was surprised by the speed in which…
I was surprised by the speed in which the items were shipped especially considering the huge delays in getting warranty work completed, which was sometimes months before parts were available, hopefully they are now getting back to the high efficency they once were.
29 juli 2026
Antwoord van PRIMA Leisure
Hi Joan,
We're happy to hear that you were pleased with our shipping speed! We are continuously working to enhance our efficiency across all our services. Thank you for your valuable feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Anne,
We're so glad to hear your delivery was prompt and well-packaged. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Fast delivery product great very happy…
Fast delivery product great very happy with the service thank you
22 juli 2026
Antwoord van PRIMA Leisure
Hi Robert,
Thank you for letting us know of your recent experience. We are so pleased to hear that you are happy with the fast delivery and the great product.
Kindest regards
PRIMA Leisure Customer Service Team
Prompt delivery
28 juli 2026
Antwoord van PRIMA Leisure
Hi,
We appreciate your review. We always aim to get your orders delivered quickly and safely.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent service as always.
22 juli 2026
Antwoord van PRIMA Leisure
Hi Peter,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent service from us.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent delivery and service
29 juli 2026
Antwoord van PRIMA Leisure
Hi,
Thank you for letting us know of your recent experience. We appreciate your positive feedback and are so pleased you were happy with our excellent delivery and service!
Kindest regards
PRIMA Leisure Customer Service Team
Very quick turnaround from ordering to…
Very quick turnaround from ordering to delivery. parts still available for a 12 year old van.
29 juli 2026
Antwoord van PRIMA Leisure
Hi Tina,
We're so glad to hear about your positive experience with our quick delivery and that we could provide the parts you needed for your van! We appreciate your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
We have not received all order yet
28 juli 2026
Antwoord van PRIMA Leisure
Hi,
We are sorry to hear that your order has not been fully received. We are actively looking into this matter to ensure all items reach you promptly.
Kindest regards
PRIMA Leisure Customer Service Team
An excellent product
An excellent product. Ordering was easy, the staff I spoke with were super helpful.
28 juli 2026
Antwoord van PRIMA Leisure
Hi David,
We are so pleased to hear that you found our product excellent and that the ordering process was easy. We're also delighted that our staff provided such helpful service.
Kindest regards
PRIMA Leisure Customer Service Team
Was told my order wouldn’t be in stock…
Was told my order wouldn’t be in stock for at least 4 weeks. It arrived the week after ordering.
28 juli 2026
Antwoord van PRIMA Leisure
Hi Gary,
We appreciate you sharing your experience with us. We understand how confusing it can be to receive an order sooner than expected, especially after being given a longer timeframe. We are reviewing our inventory communication to prevent similar situations.
Kindest regards
PRIMA Leisure Customer Service Team
Great seller
Great seller with excellent communication and fast delivery when items are in stock 5***** seller
29 juli 2026
Antwoord van PRIMA Leisure
Hi Ray,
We're so pleased to hear you had such a positive experience with our communication and fast delivery. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Used this company on several occasions…
Used this company on several occasions and If the items you require are in stock they are dispatched very quickly. It’s worth taking time at the point of ordering to check current stock as if one part needs to be ordered in it can delay the whole order when ordering multiple items. I have found if an item you require is not currently in stock it is better to place two orders, one for the stock items and a separate order for non stock items to avoid delays. Always received great service and good that you can phone and talk to a real person should you need advice.
29 juli 2026
Antwoord van PRIMA Leisure
Hi,
We truly appreciate your continued business and your feedback! We are so pleased to hear that our quick dispatch times for in-stock items have met your expectations. Your suggestion about placing separate orders for in-stock and non-stock items to avoid delays is very insightful and helpful for other customers. We are also glad that our customer service team has been able to provide you with the advice you needed. We value your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
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