New to caravaning and requested help to identify spare parts for my Bailey. Staff were very helpful responded to my request very efficiently and all items I purchased arrived early. Great service!!... Toon meer
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Lees wat reviewers zeggen
Found a part online but wasn’t sure it was the correct size or in stock,called site and spoke to Emily(Customer Relationship Partner),who was extremely helpful,even going to find part,measured it and... Toon meer
Bedrijf heeft geantwoord
Tried to get replacement draw runners for a Bailey Pegasus Grande Rimini unable to find on the website. Emailed to get the part number only to have a response the parts are unavailable and no replacem... Toon meer
A part on my motorhome split and I was unsure what to order. I therefore sent an email to Prima asking what the part was and if they had it in stock. I received a reply within 24 hours identifying... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Contactgegevens
Bristol, Verenigd Koninkrijk
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Uitstekend
8K reviews
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Prompt service thanks
24 juli 2026
Antwoord van PRIMA Leisure
Hi Alan,
Thank you for your kind feedback! We're delighted to hear you were happy with our prompt service.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi,
We're delighted to hear that you're pleased with your item, the quick delivery, excellent packaging, and the superb price. Your positive feedback is greatly appreciated!
Kindest regards
PRIMA Leisure Customer Service Team
Exactly as described and ordered..as I…
Exactly as described and ordered..as I would expect from Prima. Was also cheaper than on Amz for same Truma product.
10 juli 2026
Antwoord van PRIMA Leisure
Hi Louise,
We're so glad to hear that the product met your expectations and that you found our pricing competitive. We appreciate your kind words and positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Item was damaged on delivery
Item was damaged on delivery, but a replacement was sent ASAP.
22 juli 2026
Antwoord van PRIMA Leisure
Hi Marieanne,
We appreciate you letting us know about the damaged delivery. We are glad we could send a replacement promptly. But we still apologise for the delay this caused in receiving your order.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Jack,
We're so glad to hear that our team provided pleasant and efficient service over the phone. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Always top quality parts from prima for…
Always top quality parts from prima for our Bailey ranger! We wouldn’t go anywhere else :)
17 juli 2026
Antwoord van PRIMA Leisure
Hi Jacob,
We are so happy to hear that you consistently receive top-quality parts for your Bailey Ranger from us. Thank you for your continued loyalty.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Derek,
Thank you for your feedback! We're pleased to hear your replacement carpets were delivered quickly. We appreciate your patience and your support.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Thank you for letting us know of your recent order,
We're so pleased to hear that you're happy with your purchase and that your product arrived promptly.
Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi,
Thank you for your kind feedback! We're glad everything was good. We appreciate your support.
Kindest regards
PRIMA Leisure Customer Service Team
Spoke to Antony regarding the correct…
Spoke to Antony regarding the correct items for my caravan
Gave me the part numbers
Great service
17 juli 2026
Antwoord van PRIMA Leisure
Thank you for letting us know of your recent order,
We're so glad to hear that our team provided you with excellent service and helped you find the correct items for your caravan.
We appreciate your kind words, and this will be passed on to Anthony.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi,
Thank you for letting us know about your recent order. We appreciate your positive feedback regarding the packaging and fast delivery!
Kindest regards
PRIMA Leisure Customer Service Team
Product arrived as expected.
7 juli 2026
Antwoord van PRIMA Leisure
Thank you for letting us know of your recent order,
We're glad the product arrived as you anticipated. We appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Stephen ,
We are happy to hear that our team was helpful and friendly during your interaction with us. We truly appreciate your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
First class for the ordering
First class for the ordering. Sadly FedEx the carrier failed to deliver the item as promised on Friday. We were in the house all day,but despite FedEx claiming to have called, we informed them that they did NOT call.we have left e mails and texts with FedEx,but we have absolutely no idea where this item is or when we will receive it,This is very disappointing as Fiamma have been brilliant in dealing with me,
23 juli 2026
Antwoord van PRIMA Leisure
Hi,
We truly appreciate your kind words about our ordering process and are very sorry to learn about the difficulties you're experiencing with the delivery carrier. We understand how frustrating it is when a delivery doesn't go as planned, especially when you've been waiting in all day. We are actively looking into this matter to ascertain the whereabouts of your item and to ensure it reaches you as soon as possible.
Kindest regards
PRIMA Leisure Customer Service Team
Great profucty
15 juli 2026
Antwoord van PRIMA Leisure
Hi Sue,
We're delighted to hear you had a good experience. Thank you for your feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Quick and efficient and fairly priced
16 juli 2026
Antwoord van PRIMA Leisure
Hi Vincent,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be quick, efficient, and fairly priced. We truly appreciate you sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Ian,
We are sorry to hear about the extended delivery time you experienced. We are actively working to improve our delivery efficiency.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Thank you for your feedback! We are so pleased to hear that your ordering process was easy and your delivery was speedy. We appreciate you taking the time to review us.
Kindest regards
PRIMA Leisure Customer Service Team
Again great product sadly we had the…
Again great product sadly we had the wrong item delivered but this was dealt with quickly and politely and original order item dispatched
can never fault this company
22 juli 2026
Antwoord van PRIMA Leisure
Hi Cathy,
We are so pleased to hear you are happy with the product and that our team was able to quickly resolve the delivery issue for you. We appreciate your kind words and continued support.
Kindest regards
PRIMA Leisure Customer Service Team
First class service.
First class service.
Had an issue with the order, which was resolve very quickly.
100% recommend PRIMA leisure for all your Bailey sp
22 juli 2026
Antwoord van PRIMA Leisure
Hi Eamonn,
We are so pleased to hear you received first-class service and that we were able to resolve your issue quickly. Thank you for your recommendation!
Kindest regards
PRIMA Leisure Customer Service Team
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