New to caravaning and requested help to identify spare parts for my Bailey. Staff were very helpful responded to my request very efficiently and all items I purchased arrived early. Great service!!... Toon meer
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Lees wat reviewers zeggen
Found a part online but wasn’t sure it was the correct size or in stock,called site and spoke to Emily(Customer Relationship Partner),who was extremely helpful,even going to find part,measured it and... Toon meer
Bedrijf heeft geantwoord
Tried to get replacement draw runners for a Bailey Pegasus Grande Rimini unable to find on the website. Emailed to get the part number only to have a response the parts are unavailable and no replacem... Toon meer
A part on my motorhome split and I was unsure what to order. I therefore sent an email to Prima asking what the part was and if they had it in stock. I received a reply within 24 hours identifying... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Contactgegevens
Bristol, Verenigd Koninkrijk
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Uitstekend
8K reviews
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Very Expensive Delivery!
Excellent service and most things you need for your caravan, but the delivery charges are expensive. Needed a part that was only £2.49 but delivery was £5.99!
21 juli 2026
Antwoord van PRIMA Leisure
Hi Nicola,
We appreciate your feedback and understand your concern regarding delivery charges. We are always reviewing our shipping costs to offer the best value for our customers.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
We are so pleased to hear you had a good experience with our service. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Tina,
We appreciate your feedback! We are so happy to hear that you found our product to be very good and that the delivery and service were easy and quick.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent service and product
Excellent service and product. Delivery was delayed but the team at Prima kept me informed.
21 juli 2026
Antwoord van PRIMA Leisure
Hi Ian,
We're so happy you had an excellent experience with our service and product! We appreciate your patience and understanding regarding the delivery delay.
Kindest regards
PRIMA Leisure Customer Service Team
All perfect
22 juli 2026
Antwoord van PRIMA Leisure
Hi Andrea,
We're delighted to hear everything was perfect. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Roy,
We’re glad you were pleased with our quick service. We appreciate your feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Bailey fridge shelf
Item ordered was fridge shelf fits perfect well packaged no fuss or palaver,I'm used to postage free but you can't please everyone
21 juli 2026
Antwoord van PRIMA Leisure
Hi Ken,
We're so happy to hear the fridge shelf fits perfectly and arrived well-packaged! We appreciate your understanding regarding postage. Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Phil,
We are so pleased to hear that you had an excellent experience with our service and customer care. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Everything about these is spot on
Everything about these is spot on. From the website to ordering to delivery
14 juli 2026
Antwoord van PRIMA Leisure
Hi Ray,
We are so happy to hear that your experience, from browsing our website to receiving your order, was excellent. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Reasonably priced and delivered in good…
Reasonably priced and delivered in good time, thanks
14 juli 2026
Antwoord van PRIMA Leisure
Hi Chris,
We're so pleased to hear that you found our pricing to be reasonable and that your delivery arrived in good time. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Sue,
We're so happy to hear you had an excellent experience with our service and that your product arrived as described! We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Exact part ordered for our caravan…
The Exact part which I ordered for our caravan, fitted and it was also delivered to correct address may I add, and also on time...
20 juli 2026
Antwoord van PRIMA Leisure
Hi Kevin,
We are so pleased to hear that the part for your caravan was exactly what you needed and arrived promptly at the correct address. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Good products with fast delivery
13 juli 2026
Antwoord van PRIMA Leisure
Hi Tony,
We appreciate your positive feedback! We are so pleased you were happy with our products and the fast delivery service.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi,
Thank you for your kind feedback! We're delighted to hear you were happy with the fast delivery.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Wayne,
Thank you for your wonderful review! We are so pleased to hear that your purchase was a hassle-free experience. We truly appreciate your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Quick ,efficient and on time as usual
Quick ,efficient and on time as usual, very reliable
20 juli 2026
Antwoord van PRIMA Leisure
Hi Steve,
We are so pleased to hear that you found our service to be quick, efficient, and reliable. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Good service excellent prices
Very good service and the product was competitively priced
20 juli 2026
Antwoord van PRIMA Leisure
Hi George,
We're so pleased to hear that you received such good service and found our product to be competitively priced. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi David,
We are delighted to hear that you experienced excellent and prompt service.
Kindest regards
PRIMA Leisure Customer Service Team
Good product at a reasonable price
Good product at a reasonable price, good delivery times
10 juli 2026
Antwoord van PRIMA Leisure
Hi Alan,
We're so pleased to hear that you found our product to be good and reasonably priced, with efficient delivery times.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent
Catalogue is easy to navigate. Products as requested and delivered on time what else can I say
13 juli 2026
Antwoord van PRIMA Leisure
Hi Martin,
We're so glad to hear you found our catalog easy to navigate and that your products arrived as requested and on time!
Kindest regards
PRIMA Leisure Customer Service Team
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