New to caravaning and requested help to identify spare parts for my Bailey. Staff were very helpful responded to my request very efficiently and all items I purchased arrived early. Great service!!... Toon meer
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Lees wat reviewers zeggen
Tried to get replacement draw runners for a Bailey Pegasus Grande Rimini unable to find on the website. Emailed to get the part number only to have a response the parts are unavailable and no replacem... Toon meer
Found a part online but wasn’t sure it was the correct size or in stock,called site and spoke to Emily(Customer Relationship Partner),who was extremely helpful,even going to find part,measured it and... Toon meer
Bedrijf heeft geantwoord
A part on my motorhome split and I was unsure what to order. I therefore sent an email to Prima asking what the part was and if they had it in stock. I received a reply within 24 hours identifying... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Contactgegevens
Bristol, Verenigd Koninkrijk
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Uitstekend
8K reviews
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Excellent
Catalogue is easy to navigate. Products as requested and delivered on time what else can I say
13 juli 2026
Antwoord van PRIMA Leisure
Hi Martin,
We're so glad to hear you found our catalog easy to navigate and that your products arrived as requested and on time!
Kindest regards
PRIMA Leisure Customer Service Team
Excellent purchase. Order received in good time
Order received in good time. Always kept up to date. Product is excellent quality and does the job brilliantly 😊
15 juli 2026
Antwoord van PRIMA Leisure
Hi Sharon,
Thank you for your wonderful review! We're so pleased to hear that your order arrived promptly and that you were kept informed. We're especially happy that you find the product quality excellent.
Kindest regards
PRIMA Leisure Customer Service Team
Good service
15 juli 2026
Antwoord van PRIMA Leisure
Hi Charlie,
Thank you for your review! We're pleased to hear that you were happy with the service you received.
Kindest regards
PRIMA Leisure Customer Service Team
Caravan fridge knob
We Ordered a knob for Caravan fridge you sent the wrong part you said you had contacted your supplier this went on for days with no resolution in sight eventually we contacted our local caravan dealer they obtained the right part within 24 hours
Won’t be using Prima again
22 juli 2026
Antwoord van PRIMA Leisure
Hi Sharon,
We understand your frustration regarding the delay and your decision to seek an alternative solution.
Throughout this process, our team spoke with you on several occasions regarding your order. We followed all internal procedures correctly, including contacting our supplier when we discovered that the part you ordered was out of stock.
In line with your request, we also processed your refund promptly.
Following our enquiries, our supplier informed us that the incorrect part had unfortunately been ordered initially. However, before we had the opportunity to update you with this information and discuss the next steps, you had already requested a refund, which we processed immediately.
We appreciate that this situation was frustrating and apologise for any inconvenience caused.
Kindest regards
PRIMA Leisure Customer Service Team
Spares for Bailey Olympus
Ordering from the website was easy, the delivery quick and the item well packaged. Great site for Bailey caravan parts.
17 juli 2026
Antwoord van PRIMA Leisure
Hi Martine,
Thank you for your wonderful feedback. We're delighted to hear that you found our website easy to use, the delivery quick, and your item well-packaged.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Robert ,
We're delighted to hear that you experienced prompt service and are pleased with the quality of your items. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Mark,
Thank you for letting us know of your recent order.
We appreciate you taking the time to share this and we are so glad that you had a good experience with the fast delivery!
Kindest regards
PRIMA Leisure Customer Service Team
1st time ever using Prima Leisure site
1st time ever using Prima Leisure site, easy to get around looking on all the products for sale. Easy ordering. Products came quickly thankyou.
We ordered the kitchen pack, washing up bowl, chopping board and drainer. Looking forwards to trying it out soon.
Thankyou.
8 juli 2026
Antwoord van PRIMA Leisure
Hi Lois,
We are so pleased to hear that you found our website easy to navigate and that your ordering process was smooth. It's wonderful to know your products arrived quickly, and we hope you enjoy using your new kitchen pack! Thank you for your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
Ist class service
17 juli 2026
Antwoord van PRIMA Leisure
Thank you for your wonderful feedback! We're thrilled to hear you received first-class service. Your kind words mean a great deal to our team.
Kindest regards
PRIMA Leisure Customer Service Team
Found the part I was looking for very…
Found the part I was looking for very easily, and received it in 3 days, hassle free.
Eric Moore from Northern Ireland
17 juli 2026
Antwoord van PRIMA Leisure
Hi Eric,
We are so pleased to hear that you easily found the part you needed and that its delivery was hassle-free. Your positive feedback truly makes our day!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Cheryl,
We are so happy to hear you enjoyed the product and its early arrival! We appreciate your kind words.
Kindest regards
PRIMA Leisure Customer Service Team
Very helpful and knowledgeable
Very helpful and knowledgeable,
Very efficient service , thank you,
16 juli 2026
Antwoord van PRIMA Leisure
Hi Mike,
Thank you for letting us know of your recent experience.
We appreciate you telling us about your recent visit. We're happy to hear that you found our service to be very efficient and our team knowledgeable.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Derek,
We are so pleased to hear that you received excellent service and that your delivery was great. It's wonderful to know the equipment worked perfectly for you!
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
Hi Richard,
We are so pleased to hear you had such a brilliant experience with us. Thank you for your wonderful feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
We appreciate you sharing your positive experience. We're happy to hear that your order went smoothly and that you found our communication excellent.
Kindest regards
PRIMA Leisure Customer Service Team
Talked through the part I required as I…
Talked through the part I required as I was not sure what you called it.Delivery took 2 weeks and on arrival it was wrong part.
I had to pay return costs and I didnt reorder as I feared i may get wrong part again
8 juli 2026
Antwoord van PRIMA Leisure
Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration and inconvenience caused by receiving the incorrect part and the delay in delivery. We understand how disappointing it must be to not receive the correct item, especially after discussing your needs with us. We also regret that you had to bear the return costs. Your feedback is very important to us, and we will use it to improve our service.
Kindest regards
PRIMA Leisure Customer Service Team
Antwoord van PRIMA Leisure
HI Derek,
Thank you for sharing your positive experience with us. We are so pleased you were happy with our product and fast delivery.
Kindest regards
PRIMA Leisure Customer Service Team
Great piece of kit
Great piece of kit, easy to find what I wanted, found to be competitively priced and quick on despatch and delivery.
14 juli 2026
Antwoord van PRIMA Leisure
We're so happy to hear that you found what you were looking for and that our pricing was competitive. It's great to know your order was dispatched and delivered quickly! Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
…skylight catches
Delivered on time as always, the fourth time I have used prima leisure and always good service
3 juli 2026
Antwoord van PRIMA Leisure
Hi Richard,
We are so pleased to hear that we consistently provide you with good service and timely deliveries. Thank you for your continued loyalty!
Kindest regards
PRIMA Leisure Customer Service Team
Great Service.
Had exactly what I wanted, order was dealt with and delivered efficiently. Will definitely use them again.
17 juli 2026
Review zonder uitnodiging
Antwoord van PRIMA Leisure
Hi Amy,
We're so pleased to hear that you found exactly what you were looking for and that your order was handled and delivered efficiently. We appreciate your kind words and look forward to assisting you again!
Kindest regards
PRIMA Leisure Customer Service Team
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