Prime security especially Dan are absolutely brilliant. They know their stuff. Dan has always given good constructive technical advice. After care is top notch. Been with them over 4 years.
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Lees wat reviewers zeggen
I am a case manager and have just renewed the service agreement for my client's security system. Dan was very helpful and responsive and made this a very simple process. He contacted me in good time... Toon meer
Just want to say thank you to Darragh from prime security installations great service, problem with my playback on the cctv cameras. Sent email to Darragh and he phoned me back straight away, sorted i... Toon meer
Been with these guys for 10 years now installed my first CCTV system that I bought and last year i had an upgrade spoke to Dan in Sales bought one of their systems cameras are very sharp and obviously... Toon meer
Bedrijfsgegevens
- Beveiligingssysteem installateur
- ook in
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
- Beveiligingssysteem leverancier
- Gesloten televisiecircuit winkel
- Inbraakalarmwinkel
Geschreven door het bedrijf
At Prime Security Installations Ltd, we are small enough to provide a more flexible and personal service than the large multinationals, and big enough to offer a more professional and reliable system than the small security firms. What sets us apart is the way we get to know our client personally, so we have a clear understanding of their security and office support needs. Our engineers are trained to a high level of competency and will maintain high standards throughout the installation and PRIME Security's after sales service. We will carry out the following services: CCTV installation, Alarm installation, Access control, Door Entry, Servicing and Repairs. We offer FREE quotation with no obligation. Feel free to call us on 03337720954 or 08007720589 #yoursecuritymatters"
Contactgegevens
1a Warwick Street, CV5 6ET, Coventry, Verenigd Koninkrijk
- 03337720954
- info@primesecurityltd.co.uk
- primesecurityltd.co.uk
4,8
Uitstekend
563 reviews
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Excellent service and well recommended
Excellent service and well recommended. Spoke to Cathy who was most helpful in booking us in for technical support. Darragh was amazing and fantastic as well as well experienced. Thank you to the whole team for your help. Well recommended.
20 augustus 2025
Review zonder uitnodiging
The Best
The Best . Specially Dan fixed my two locations. Best price
14 augustus 2025
Review zonder uitnodiging
Dylan at prime security was very…helpfull throughout the process of getting everything working as it should. Well done
Dylan at prime security was very patient in getting our cctv up and running after changing Internet provider.
This is why we stay with this business.
We would recommend to our friends and family.
The cctv protects our assets at rightmove removals in Ilkeston Derbyshire
13 augustus 2025
Review zonder uitnodiging
Great company for security
Had great experience today with their technical engineer Darragh. very professional and polite and sorted my issue with in no time,he seemed he knew what he’s doing and explained everything properly.
13 augustus 2025
Review zonder uitnodiging
I recommend this company
I have had our 3 security cameras from this company for almost 7 years now. I really only deal with Dan by email. His responses are prompt, he always sends out plenty reminders when our renewal date is due. The majority of the maintenance men that come out for our annual check-ups are kind and considerate and run a thorough check of all the equipment. I would definately recommend this company.
1 juli 2025
Review zonder uitnodiging
Great service as always
Great service as always. Dan has been exceptional this year, sorting out our new gold maintenance package. Within seconds of purchasing a lady phoned to book our annual service. This company are definitely on the ball with customer service and making sure things run smoothly with your cctv. Definitely recommend buying a the gold maintenance package - we get home visits to rectify any issues.
Thanks Dan for arranging this
24 juli 2025
Review zonder uitnodiging
Very disappointing
I had a very disappointing experience with Prime Security. I paid £1,600 for an 8-camera CCTV installation, but the engineer showed up with only 6 cameras and had to return the next day to finish the job. He seemed far more focused on getting paid than doing things properly — waving the card machine around before even tidying up or completing the work properly.
The quality of the install was rushed, no clean-up was done, and the promised CCTV sticker wasn’t provided. After the job, I had to chase them repeatedly just to get my invoice — something that should be standard. It took multiple emails, calls, and weeks of back-and-forth for something as basic as a receipt.
Overall, very unprofessional and stressful experience. I would not recommend this company to anyone who values proper service, transparency, or respect for customers.
22 juli 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
We're sorry to hear that you were left dissatisfied, but we’d like to clarify a few key points to ensure the full context is understood.
The installation was clearly scheduled over two days, as confirmed in our email dated 11/06/2025, with a reminder also sent the day before. The engineer arrived with 6 cameras on the first day due to the planned two-day schedule, and the remaining work was completed as arranged.
It’s also important to note that you arrived late on the first day, which affected our ability to complete more of the work — we have time-stamped messages confirming this.
Regarding the CCTV warning sticker, the engineer forgot to leave it behind, and once this was realised, we posted one out to you the very next day.
As for the invoice, it was sent upon job completion, and we apologise for any delay in communication during that period.
We welcome honest feedback, but we feel your review omits important context. We’ve attempted to address your concerns constructively and remain open to a direct conversation if you'd like to resolve things properly.
— Prime Security
Easy
I have just renewed my subscription with prime security , i have been with the company for several years.
This year i dealt with Dan , who was very helpful and knowledgeable. Thank you for making renewal an easy process .
Kind regards
Annie
18 juli 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
Thank you for your kind words and for being a loyal Prime Security customer over the years! We're so pleased to hear that Dan was helpful and made the renewal process smooth and straightforward for you.
We truly appreciate your continued trust and support—if you ever need anything, we're always here to help!
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
Thanks again for choosing Prime Security! 🔐😊
Fantastic service as always
Fantastic service as always, been a customer for many years.
One of the best around, very helpful and good prices.
17 juli 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
Thank you so much for your continued support over the years! We're truly grateful to have loyal customers like you. It's always a pleasure to assist, and we're so glad to hear you find our service fantastic, helpful, and fairly priced.
If there's ever anything you need—whether it's CCTV, alarms, intercoms, access control or networking—we're just a call away.
Thanks again for choosing Prime Security!
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
Had a technical issue with my EZVIZ doorbell
Had a technical issue with my EZVIZ doorbell and chime, so rang Prime. Dylan rang me at a specified time and date and talked me through all the issues, which fortunately I was able to resolve via an app on my phone. Calm, explained well, considerate and got the issues sorted. Great support. Thank you Dylan
17 juli 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
Thank you so much for your kind words! We're really pleased to hear Dylan was able to support you with your EZVIZ doorbell and chime. Calm, clear, and considerate is exactly what we aim for, and we’re glad the issue was resolved quickly through the app.
If you ever need help again or would like to explore our other services like CCTV, alarms, intercoms, access control or networking, just give us a call anytime.
Thanks again for choosing Prime Security – we’re always here when you need us!
Best regards,
Prime Security
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
Dan explained really well the options I…
Dan explained really well the options I had renewing my protection policy and I was more than happy with his service provided
7 juli 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
Thank you for your wonderful feedback! We’re glad to hear that Dan took the time to clearly explain your options and that you were more than happy with the service he provided.
If you ever need any further assistance or have questions about your security needs, don’t hesitate to reach out at 0333 772 0954 or info@primesecurityltd.co.uk. You can also visit us anytime at primesecurityltd.co.uk.
Thanks again for choosing Prime Security—we’re always here to help! 😊
Best regards,
Prime Security
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
Antwoord van Prime Security Installations Limited
Thank you so much for the 5-star review! We’re delighted to hear you had an excellent experience.
If you ever need anything else or have questions, feel free to reach out at 0333 772 0954 or info@primesecurityltd.co.uk. You can also visit us anytime at primesecurityltd.co.uk.
Thanks again for choosing Prime Security—we’re always here to help! 😊
Best regards,
Prime Security
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
Dylan from Prime Security is awesome
Dylan from Prime Security is awesome. Always gets back to me quickly to resolve a problem, is patient and helpful. I like being able to pick up a phone, get a call back and have someone talk through a particular issue. Cheers Dylan.
26 juni 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
Thank you so much for the fantastic 5-star review! We’re thrilled to hear that Dylan consistently provides quick, patient, and helpful support. Being just a phone call away and able to talk through any issues is exactly what we aim for. We’ll be sure to pass on your cheers to Dylan!
If you ever need anything else, feel free to reach out at 0333 772 0954 or info@primesecurityltd.co.uk. You can also visit us anytime at primesecurityltd.co.uk.
Thanks again for choosing Prime Security—we’re always here to help! 😊
Best regards,
Prime Security
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
phone maintainance call
my call over an issue (fault ) on my alarm was very quickly and simply resolved by the engineer i had booked a phone consultation with the engineer Dylan was more than helpful and friendly and he spent time explaining why and what had happened in simple plain terms that were easy to fully understand he also resolved an issue with the door contacts that was an issue as from the day the system was fitted this was all in one call im more than happy with the service today from Dylan and the over all service from prime security ltd has always been an A1 service thank you
25 juni 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Dylan provided you with quick, friendly, and clear support, resolving your alarm and door contact issues all in one call. It means a lot to know you’ve consistently experienced A1 service from Prime Security.
If you ever need any further assistance or have questions, don’t hesitate to get in touch at 0333 772 0954 or info@primesecurityltd.co.uk. You can also visit us anytime at primesecurityltd.co.uk.
Thanks again for choosing Prime Security—we’re always here to help! 😊
Best regards,
Prime Security
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
Helpful Dan
Dan was extremely helpful when I renewed our warranty
16 juni 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
Thank you for the 5-star review! We're so pleased to hear Dan was extremely helpful during your warranty renewal. We’ll be sure to pass along your kind words to him.
If you need anything else, we're just a call or message away!
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
Thanks again for choosing Prime Security!
Dan was very helpful and polite and…
Dan was very helpful and polite and great service
10 juni 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
Thank you so much for the 5-star review! We're delighted to hear Dan was helpful, polite, and provided great service. We'll be sure to pass along your kind words to him.
If you ever need anything else, we're always here to help!
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
Thanks again for choosing Prime Security! 😊
Great company thanks Darragh you looked…
Great company thanks Darragh you looked after us well
13 juni 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
Thank you for the fantastic 5-star review! We're so pleased to hear Darragh looked after you well — he’ll be chuffed to hear your feedback!
If you ever need anything in the future, don’t hesitate to get in touch.
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
Thanks again for choosing Prime Security! 🙌
Superb customer service, issue resolved
I had an issue with accessing the cctv at my gym on my new phone, and after ringing into the tech department I recieved a prompt call back and spoke to Dylan, who's professional manner and excellent customer service was a huge help to me. His clear and helpful step by step instructions took me through resolving the problem and I now have full access on the new device with everything working fine.
6 juni 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
Thank you for the brilliant 5-star review! We're so glad Dylan was able to assist you so quickly and professionally. It’s great to hear his clear step-by-step support got you back up and running with full access on your new phone.
We’ll be sure to pass on your kind words to Dylan — he’ll really appreciate it!
If you ever need anything else, we’re just a call or message away.
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
Thanks again for choosing Prime Security! 💪📹
Great company
Briliant company throughout System is great, which was installed a year ago.. Renewed cover incase anything goes wrong. Fingers crossed as nothing has so far .
Many thanks to Dan and the rest of the team.
30 mei 2025
Review zonder uitnodiging
Antwoord van Prime Security Installations Limited
Thank you so much for the glowing 5-star review! We're thrilled to hear your system has been working brilliantly over the past year, and we're glad you chose to renew your cover for added peace of mind. 😊
Huge thanks from Dan and the rest of the team — we truly appreciate your continued trust in Prime Security!
If you ever need us, we’re just a call or message away:
📞 0333 772 0954
📧 info@primesecurityltd.co.uk
🌐 primesecurityltd.co.uk
Thanks again and fingers crossed it keeps running perfectly! 🙌🔐
Five star service ⭐️⭐️⭐️⭐️⭐️
From my first contact with Rob I found him to be knowledgeable and very helpful and gave good advice and options. He arranged for an engineer to attend my property and assess my camera locations. Within a couple days my cctv was installed, the Engineer was very professional and explained what was best and all works were agreed. He was very polite and courteous and it was installed to my satisfaction efficiently and to a high standard.
After a few days of using the cctv I wanted a few settings changed and contacted support I received a call from Dylan he logged into my system remotely and at each stage he explained what he was doing and helped me to understand the changes that can be made. In a sense it was like one to one tuition which was greatly appreciated. The support was excellent and gave me some tips on how I could make adjustments to the system should I choose to do so.
Overall sales, installation and support were very professional and supportive at each stage. I would rate these people and the company five star. I would highly recommend this company. The cctv system is quite flexible and should you need to make some changes it’s nice to know great support staff are on hand.
Big Thanks
28 mei 2025
Review zonder uitnodiging
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