procolored.com Reviews 466

The after-sales service is excellent and very cooperative.

assistenza su macchina uv ottima. Ingegneri qualificati e pazienti.
Consigliati

Having issues with my printer and was able to troubleshoot with the chat and the members have helped me come up with solutions to fix my problems. Thank you for great customer service!

I own a small business and wanted a cost effective way to grow. The procolored DTF P13 Pro was the way to for me. Support was there for my inital set up and when I could not figure it out they were able to access my computer remotely and help me install what I could not. Today I contacted them for my white ink not printing (My fault I let the machine sit) they did a great job helping me troubleshoot what was wrong. My printer works great again and I am so grateful for the support I received. Yes, this is a high maintenance machine, but the prints are beautiful.

I have had to contact customer service twice and they have been extremely helpful at resolving the issue both times. I am very happy with my purchase and highly recommend!

I purchased my procolored k13 Lite
I have been using it for about 1 month. I have had no issues but today my printer was on the fritz. It a printer after all. But I was having issues with connectivity with my computer and the printer. I contacted tech support. They went above and beyond to help my connectivity run smoother. It was a good experience with tech support. I like my machine and it has expanded my business . I continue to learn about this machine and its maintenance but I am confident that with the help of procolor tech support I can be successful.
I recommend this printer if you have the time, the patience, to learn how to fully be in control of your machine.

Tech support quickly and efficiently solved my issue with DTF printer lights flashing, had me back to printing in no time! They are amazing!

Hi My Procolored family and friends
I’m a member of this family already 7-8 months and I’ll be honest with You these guys and girls are the best ( Sizuku, Anne, Allen, Catherine and EVERYONE of You guys) are THE BEST CUSTOMER SUPPORT TEAM
Every time I had an issue with my printer doesn’t matter day or night they will be in touch with Me ! iiiiiif not right that moment, but maybe after 5-10 mins which is the best customer service
I really appreciate You guys whatever You do
Thank You and please continue to do whatever You are doing every single day

I am very grateful to the customer service and technical support teams. They helped me a lot in solving my problems with my K13. Thank you for your patience; they answered all my doubts and questions about using the K13 and were very kind. I highly recommend Procolored.

I have the procolored for almost a year now. The print quality is flawless, the colors are vibrant and accurate, and the machine runs very reliably. The customer support is also super helpful and responsive, they have attended all my questions and worries, It has made my work much easier and more professional. I would definitely recommend Procolored to anyone looking for high-quality results and excellent service.

Absolutely the BEST printing company EVER. The support is phenomenal and the printer is soooo easy to use. The ink is affordable and the results are top notch. I will only be using procolored from now on.

Ottimo servizio tecnico post vendita, la macchina va benissimo e meglio di come mi aspettassi.

I ordered the K8 and waited quite a while for it to arrive, likely because I’m in Canada. I had issues right from the start, but I’m not sure why so many people say they’re having trouble with support—my experience has been the opposite. Their team walked me through the troubleshooting process multiple times and never gave up on me, even when I was getting frustrated.
Long-term performance is still to be seen, but replacement parts are already on the way. I do wish there was a repair or service location here in Canada for faster turnaround. For reference, my main issue was the white ink not aligning properly.

The engineer did a great job on getting the printer to print correctly and help fix a software bug that was stopping me from running my pro rip software. I was truly impressed with his service thinking I would be down and not able to print for some time.

I had an awesome experience with Tony(Tech)He was very patient with me and knows alot! Thank you so much

I am very happy with my Procolored L1800 printer. The shipping was smooth and everything arrived in perfect condition. The printer works great and I truly enjoy using it.
Whenever I have a question or run into a problem, I can easily reach out to the technicians, and they always help me immediately. Their support is fast, friendly, and reliable.
Once Procolored, always Procolored! Highly recommended.

The support team is amazing and were so kind, knowledgeable, and helpful! Got me back up and running in no time! Highly recommend!!

La manera precisa (asertiva) de responder a mis necesidades específicas y hacerlo de forma rápida y útil .

I bought the Procolored F13 + Oven combo from the 2024 Black Friday sale. Almost a year later, these machines have worked well. I did have an issue with the oven's switch, but the tech and after-sales teams had diagnosed the issue and are honoring the warranty by sending over the replacement parts. Excellent products and a good overall experience with customer service!

First time buyer of a DTF printer and have to say how absolutely impressed I am with my pink K13 Lite!! I also bought the smokeless oven, and I am so glad I did, it's easy to use and less hassle.
I have had a few hiccups with my printer, but tech support helped me quickly and made sure I was satisfied before ending the chats. They sent me videos and pictures to help me with my questions when I didn't understand something.
The quality of prints are amazing and my friends are stunned at how bright and stunning the pictures come out. I absolutely love this machine and wish I would have jumped on the DTF bandwagon earlier.