Puffco Reviews 

Juan had exceptional customer service! I appreciate the attentiveness and quick responses to resolve our matter quickly without too much back and forth.

Juan from customer service was an absolute KING. I was super stressed about having to wait days to hear back from anyone but Juan got back to me in like less than 30 hours! They gave me multiple options to troubleshoot my problem and one of them totally worked, fixing my issue! I was so relieved when the troubleshooting worked. 11/10 satisfied with my experience w/ Puffco and their Customer service.

The percolator inside the glass for my daybreak peak pro broke while in use. I emailed puffco support even though glass isn’t normally covered. They helped me out by sending me a replacement glass due to the nature of the break. Best customer service I’ve had in a long time!

Ron was responding well and was polite and positive throughout the process! Got things handled fast!
Thanks Ron, puffco great service will buy again!

very fast response! extremely helpful with issues i was experiencing with the chamber, and very good customer service, thank you so much!

Puffco products are top of the line and customer service/representatives match that quality 100000%. Miranda at Puffco was a big big help helping me figure out a warranty issue— overall 10/10 experience with Puffco, always

I was pretty upset by the fact that i was only able to hit my puffco 8 times but the customer service team seemed very nice and were able to help me, it would’ve been quick but i didn’t reply to an email so its my fault, but nonetheless loved theyre team!

I had recently bought a hot knife not the v2 but first one from the box it was broken it had flashing light
I did how ever manage to connect to a puffco supporter Jordan which then I went through the same lengthy process of showing the product and sending a video there after was given someone else Scott and was nothing different not to be rude
Which they knowledge and i appreciate it because yes they were fast and responsive but not understanding or accommodating they had reviewed it and said my country or area is currently not taking shipping from there but a company in western cape not Johannesburg was receiving constant shipment for products same Country just different province
Which didn’t really add up for me
To when I then had to speak to the owner or head manger of that company Hydrobiz who finally got through to a support manger or head and after almost 4 months are they resolving the problem
But it had to be done through him well the company Hydrobiz and I am very much grateful he was much more of help then puffco was actually sorting and fixing the problem even though it was through puffco at the end of the day which felt like the most difficult issue

I will not hate on the product because I absolutely to enjoy and love my proxy with the app it’s absolutely fantastic but the customer service I received was not and I’m afraid if anything else must happen I will have to go through all this again which I am not one for sadly
And this all started June 19 and I’m now into September and I still have nothing but atleast it’s being sorted and getting done rather then nothing
And the fact I haven’t heard a single word back from then either, while going through third party really shocking honestly

This company went out of their way to help me and make sure I was satisfied with everything. All of the products are amazing and I love this company!

They have a great support team very helpful

I use cannabis every day. I was spending $300-$400 on carts that were making my throat hurt when I heard of Puffco. I bought the Pivot and started ordering cold cure live rosin online.

Not only is the high better and my throat and my lungs thank me every single day, but I'm saving $200-$250 a month.

On top of that, the hot knife that I purchased with the Pivot (worth it in my opinion - plus it gets you across the free shipping threshold) broke so I reached out to support and they quickly emailed a shipping label and were going to send me a replacement as soon as they received the broke one.

However, I mentioned that I used it every day and I offered to buy another one and asked them to refund my when they receive the broken one instead, because how will I load the chamber?

And I got a quick reply from them (Ariel - the best) saying you know what, don't worry about sending that one back, we're shipping you a new one.

So a great product and great customer service.

Zach was awesome and helped resolve my issue quickly. Thanks again!

Broke my glass like a dummy and thankfully Puffco got squared away with one-time courtesy replacement, 🙏 Sydnee

Had a chamber problem reached out through the warranty claim in the app and Sydnee had me handled in a few days. Amazing service as always from them

We had an issue with our 3DXL chamber connection. We troubleshot a few things, still didnt work right. Contacted customer service. With a pretty good turn around time and some more info we were taken care of and it felt good that the company cares about its customers.

Cass from the customer service team went above and beyond for me when my glass attachment broke. They ere very kind and understanding and gave me a SIGNIFICANT discount to get a new glass top!

The customer service is unmatched . I had the pleasure of working with Sydnee and they were absolutely outstanding handling a slight tether tear. Communication was quick and thorough and I’m just impressed. The device itself has been wonderful as well but the customer service in a company is what will always bring me back

I bought a hot pen from a local smoke shop, and i paid cash. When I got home I plugged it in to charge it. It showed it was charging, but when I tried to turn it on, nothing happened. I tried to return it to the store, like most smoke shops, they dont do returns. They suggested I reach out to Puffco. I did i was told I needed a receipt and a video that had weird size parameters. I told them I couldn't get the video the right size, they suggested I upload it, they suggested sites Ive never heard of to upload it too. I offered to send it back at my expense to see if it could be repaired or replaced. That offer was ignored. Puffco generally has good products but their customer service is not good. Wouldn't recommend.

Love the service provided

This guys take great care of their customers. I could not be more pleased with my purchase