Puffco Reviews 

Dewie with support was extremely helpful! helped me with my warranty and had great customer service. Thankful for him to be my Puffco guy.

Fantastic resolution, warrantied my piece that broke upon opening it. Super awesome representatives that make it easy and painless to deal with.

Submission form for broken part/warranty was straight forward and user friendly. Was responded to in a timely manner. Cass was friendly, efficient, and helpful.

Cass helped me with my broken plasma glass best customer service hands down and quick response couldn’t be any happier and all this happened right before Puffcon

They promptly reached out to investigate the matter and assist in resolving the issue. Subsequently, they swiftly dispatched a brand new product.

Fairly quick response and it was easy to resolve the issue and get my puffco running again! Only reason I didn't give five stars is it did take about a week to hear back from customer support but they were extremely helpful and I appreciated their service!

By far the best experience I have had & it’s my first time dealing with customer service! The service agent cass was very helpful in my situation & got the issue taken care extremely fast. Thanks puffco happy to be puffin again.

I had an issue with a Puffco item and the store I bought it from directed me to Puffcos customer service. They emailed me back within a day, a replacement item was already shipped out! Amazing team that takes care of you. Special shout out to Kaitlyn and Scott!!

-Jerry

I had a very great experience with scott and Ariel from puffco, they went above and beyond to make sure my issues were resolved and in a timely manner! I really appreciate what they did for me and love the products I have from puffco so I won’t hesitate to tell others about my experience and how well I was treated 🙏

honestly great customer service and after sales care ! Efficient, fast and Reliable! Received my order to South Africa and speedy service .THANK YOU !

My guy Juan puffco did an amazing job assuring me that everything will be taking care off and made everything smooth for me 10/10 customer support. Puffco for life🤩🤩

The very inside piece of the glass on the new Plasma release broke somehow and due to it being such a strange break we were able to get a warranty replacement very quickly! I believe I spoke with Zach and he was wonderful! I have never had a bad experience when I’ve needed to reach out to Puffco Support, its one of the reason why we continue to support this business! Thank you!

Extremely disappointed with this company and their customer service.

I honestly have never felt so undervalued as a customer. I purchased a brand-new Hot Knife for around $50, only to have it arrive with an issue where it would not heat properly. I contacted the company expecting a reasonable solution, and while I understand that they need the defective product returned, the way they handled the situation was incredibly frustrating.

I explained that I would need to purchase a box to ship the product back. On top of that, I don’t have access to a printer, meaning I would also have to pay to have the return label printed. I simply asked if they could send me an empty box with the return label included so I could send their defective product back without having to spend an additional $10 or more out of pocket.

That request seemed extremely reasonable to me, especially for a company of this size. Unfortunately, they refused to offer any alternative solution.

I even asked to speak with a manager because I wanted to see if someone in a higher position could help resolve the situation. Instead, I was essentially given the same response. There was no effort to find a reasonable solution, no accommodation, and no feeling that they genuinely cared about keeping me as a customer.

What makes this even more frustrating is seeing the company regularly give away merchandise and promotions on social media while being unwilling to help a paying customer who received a defective product.

And honestly, the quality of the Hot Knife itself has also left me extremely disappointed. Even when closing it, I noticed cracking sounds, which made me question the overall durability and quality of the product.

At this point, it’s not just about the additional $10 I would have to spend to return a $50 product. It’s about the principle. I purchased a brand-new product, it didn’t work properly, and instead of feeling supported, I was made to feel like my concerns weren’t important.

I expected much better from a company of this size.

Unfortunately, based on both the product quality and the customer service I received, I personally would not purchase from this company again, and I would strongly encourage potential customers to consider the quality of the customer support they may receive if something goes wrong with their purchase. And just so it’s noted. I shipped out my broken defective hot knife August 11 today is August 25 and I still haven’t received anything back from them.

Shout out to Puffco Customer Service. My joystick cap tether broke…I took a chance and reached out to customer service and they covered it even though I was told it usually isn’t. 😊

I reached out as I was having problems with checking out my first piece from puffco! It was my stoner brains fault but they were so kind in pointing it out and helping me resolve it quick. Thank you guys! I'm so excited!

Ariel was a huge help. He really took the initiative and extra step in making it worth it to the customer. Really made this inconvenience as smooth as it could have possibly went

Sydnee from Puffco is outstanding, she was an amazing help. She was super professional and overall the best for my warranty!

Spent almost $500.on a peak pro pearl because it had a 2 year warranty felt like it must be quality if they stand behind it like that 1 year 6months in the unit stopped holding charged would die after 2 heat ups come to find out they had a bad batch of pearls according to reddit so I reached out for a updated one but the one they sent stopped working exact same problem but.also will not connect to app if I leave plugged into wall told them its 6 months old they say your peak pro soest have a 2year warrenty. Because its a replacement gonna go off old warrenty no i want a replacement they will stand behind or my money back.

Juan provided step by step easy to follow directions. He was kind and understanding. He also checked in to see how things were going throughout troubleshooting the issue.

Great customer service helped me out with my product