Puffco Reviews 

I broke my plasma peak pro glass piece and the team at puffco was so helpful and generous enough to send me the piece! It made me so happy knowing they had my back and sent the piece even though they don’t sell it separately!! I will forever be a loyal puffco customer because not only are the pieces amazing but so is the team I am extremely grateful that they made it so easy to help me I love puffco and the team!

THEY SENT ME A NEW TOPPER FOR MY PLASMA EDITION PEAK PRO AND IM JOLLY AS CAN BE THANK YOU PUFFCO

My puffco tether broke and customer support was swift and helpful! Support the customers and the customers will remember. Can’t wait to get more devices from them!

Caity helped me with a 3dxl chamber that quit working and was defective she was great W puffco this is why ill always stick with puffco there customer support is top tier

So freaking bad. A puffco plus costs $120 before taxes, so I'd expect it to, you know, work. At LEAST better than a $20 Seahorse. I can definitively say it does NOT. Even at the highest setting, in session mode, this thing barely produces a wisp of vapor. Nobody, I repeat NOBODY, buys these things just to taste the concentrate. Flavor chasers are a myth created by companies to excuse poor products. We want to get high! Thats the whole point.
Im sure their $250 products are good. But I wasted $120 on basically a functionless paperweight.
Make better products and stop selling this garbage.

Had an issue with my device, the CS team was ON POINT with communication and troubleshooting <3<3<3 HIGHLY RECOMMENDED!!!

The customer service is wonderful. They were very quick and it was quite easy of a process of getting a replacement for something they truly didn’t have to fix. I will definitely be buying more products from this stellar company. Not to mention the plasma peak pro is amazing product.

Amazing customer service be patient I got worried when I didn’t get instant replies I’m very impatient lol but they took care of me and replaced my 3dxl chamber.

Awesome experience

My whole experience with Puffco has been amazing. After this, I will be a customer for life. From the response time, to the over-the-top customer care and service shown to me despite all odds with my warranty situation, I’ve been shown what being a customer of Puffco is and I feel blessed!

I sent my base to my peak pro to them to see if somthing was wrong, nothing was they said it was the 3dxxl chamber I had so they hooked me up with a free one great customer service.

I bought a brand new peak through a private sale and unfortunately the joystick cap started to tear about 2 months into having it. I reached out to support to ask about how I could order a replacement part for the color I have and they offered to send me one free of charge! This was totally unexpected but very much appreciated! Support was so easy to access, my support rep was friendly, and Puffco now has a customer for life :)

They made it really easy, super understanding and very fast!! I got help figured out in a few days! Thank you again puffco for your help and products :) <3

I would like to give thanks to ‘Cass’ for being kind and helpful with the exchange/replacement. She has great customer service and went out of her way to assist me. Thank you again so much for being awesome. Annie

i bought the new peak pro plasma and the atomizer wasn't working. i tried the atomizer with my old peak and it still wasn't working. i contacted puff co support and within days i was sent a new replacement atomizer. thank you puff co.

My PuffCo device has been great. It is, hands down, the best electronic vape device I've ever owned. Unfortunately there was an issue with a component, but still within warranty time limit. Juan helped me out and got me replacement fast and hassle free. The experience was great and I'm happy with the outcome. Every message we exchanged was very friendly and straightforward.

5 STARS!

Emily was super friendly and pleasant to work with regarding my warranty for my hot knife. The process was quick and seamless.

Thank you again!

Ariel was able to trouble shoot and send me over a new battery when mine took a dump