purearts.com Reviews 

Got to say I have never been more happy with a company then I have pure arts order the t-1000 mask and it's amazing apart from that their customer service is extremely fast and don't mess about definitely use again very soon

I ordered a Johnny Silverhand statue and it arrived fast but I had a defect in my model. Purearts were kind enough to offer a replacement free of charge and replied to my emails very quickly.

Thank you Purearts!

They sent me a master 9 eyes figure 2 years ago, that can’t hold itself up. They said they would send a stand. They never did and stopped replying to my emails. And now will not replying to any emails I send. Terrible costumer service. I do not recommend there figures

I purchased the SOUL EMBRACE SIEGFRIED 1/4 SCALE STATUE DELUXE EDITION statue and was so excited for its delivery; the art was fantastic.

When it arrived I was able to get about 25% of the way through assembly before I encountered a part that clearly would not fit. I had done the standard procedure of letting the parts sit at room temperature so this was a surprise. On closer examination there was absolutely no feasible way to make this part fit into the slots and magnet it was supposed to match; it would have had to be bent at a 30 degree angle for that to be possible.

I contacted support and was met with an automated response warning of a high volume of emails and warned of delays. Their CEO had tweeted to expect about 48 hours turnaround. After a week of silence I followed up and within 3 hours I received a response suggesting to warm the part with a blow dryer or equivalent. I carefully used a heat gun but the part was so out of spec that it was insufficient; ultimately the part broke after following their advice.

I decided to proceed with the rest of the assembly to see the result, and I got lucky in that the broken part sat behind another part so it wasn't a big deal. But I almost immediately encountered a second part that was even more out of spec. This was a series of branches that fit into multiple slots and holes and magnets; it was a very intricate and complex design with multiple points of failure if anything were warped. Clearly PureArts needs to improve their QA on these parts, especially these most complex ones. I got lucky with this one too in that I was able to use the heat gun to line it up with just a few key slots and those provided enough support to keep the part standing up. Unfortunately if you inspect the part closely it's obvious that the part is quite far from where it's supposed to be seated, but for a passing viewer it's acceptable. I can't imagine the amount of precarious heat treatment that would've been needed to make this align with all slots, and that easily could've caused irreparable damage. It is unacceptable to expect customers to have to use tools to warp the parts after delivery in order to assemble an expensive statue.

I checked around and found a video of someone else with the same statue who had many of the same fitting issues; perhaps this is why their emails were so backed up.

Ultimately I decided to call myself lucky and not pursue any further support. Given the incredible delay in response and the other reports of poor product support for broken or warped parts I decided I would prefer to leave the statue as-is and simply never buy another PureArts statue.

Please understand that if you choose to buy from PureArts you're taking a gamble and you're likely to be essentially on your own or out of additional costly shipping expenses if you want a proper statue. Also please familiarize yourself with their return policy (search for PureArts return policy) as this is what you'll be subject to if you aren't lucky with your product.

1 out of 5 Statues actually delivered and the 1 delivered is broken. Contact customer service who tell me to gorilla glue the statue together, this is despite their terms and conditions stating if your product arrives damaged do not attempt any repairs. When replacement is requested they have taken 48 hours so far to request this but nothing has been done. The missing 4 parcels was told yesterday they had to wait until today to follow up with the courier but now today they said the order never left the warehouse and they don't know when it will. To top it all off was charged 597USD for shipping. Customer service does not exist after sale has been made.

Placed order for Orlog. Item didn't arrive for many many months. When it eventually did arrive, it was damaged and defective. It took them 8months to send a replacement. The WOODEN Dice Bowls that are still shown on their website to this date, that they've sent me a replacement for are actually replaced by PLASTIC cheap looking Dice bowls.... In addition to this, the main Orlog Box replacement itself, they shipped me the box itself with no internal lining to place the various game pieces in. So it's literally a wooden box... Will NEVER order from this "company" again and STRONGLY recommend you do not buy ANYTHING from this "company".

Ordered the Assassin's Creed Valhalla - Orlogg gameboard on August 10th 2021. It's been on the shelves of my local video game store for 4 months, and I still haven't received it. What a joke. I've requested a refund in hopes to just pay the $10 price difference of the game at my local EB Games. Better I buy it store then wait until I die of climate change, before it arrives in the post.

Willingly put the information that their kickstarter would have VAT charged AFTER the campaign (which might even be illegal here) in the FAQ instead of the main page. Vital information doesn't belong there. Also claims they put it in their past updates, but the only one I could find that mentioned that were after the campaign closed. Very deceptive.