I cannot speak highly enough about Pushchair Expert. I found them whilst browsing for a Travelling System as my contribution towards my first grandchild and knew that we wanted quality as we... Toon meer
Bedrijf heeft geantwoord
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Ordered Cybex car seat. Item was delivered and the large very obvious item was left on the doorstep. I came home, item missing. I reported the missing item to the delivery company who stated a signatu... Toon meer
Bedrijf heeft geantwoord
Really happy with the pricing, communication and delivery. The items I ordered were on back order so I emailed to ask about this and was given an update immediately. Delivery was prompt.
Bedrijf heeft geantwoord
Baby shops are a rarity these days as many a companies choose to retail online. What is even more of a rarity is the expertise, knowledge and professionalism exuded by the team at Pushchairexpert. My... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Prams, Pushchairs, Car Seats and more from the UK's number one Pushchair Review Experts. We bring our unrivalled knowledge to selling pushchairs and car seats. We also sell nursery furniture, baby carriers and much more besides.
Contactgegevens
Unit 24, King Street Industrial Estate, PE6 9NF, Peterborough, Verenigd Koninkrijk
- 01778 562806
- hello@pushchairexpert.com
- pushchairexpert.com
4,2
Goed
2K reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Fast shipping and product as described
7 april 2025
Antwoord van Pushchair Expert
Thank you for your 5 star feedback Melissa, we are glad your item arrived quickly and we hope to see you back again soon!
I haven't received any items and the…
I haven't received any items and the app to track the order does not seem to work or send you the code I need. I would like to speak to someone that can tell me when I should be expecting to receive my order rather than hoping for an app to work.
10 maart 2025
Antwoord van Pushchair Expert
Thank you for your feedback – I’m very sorry to hear you haven’t received your items and that the tracking app isn’t working as expected. We’re quite surprised this has happened and would like to get it sorted for you as quickly as possible.
Please do get in touch with our support team directly quoting your order number. They’ll be happy to investigate the status of your delivery and provide you with an accurate expected arrival date.
Order went really smooth and was…
Order went really smooth and was delivered next day
17 februari 2025
Antwoord van Pushchair Expert
Thank you for your review! We're delighted to hear that your order process went smoothly and that you received your delivery the next day.
We appreciate your feedback and hope to see you again soon!
Absolutely fantastic very fast delivery…
Absolutely fantastic very fast delivery would 100% use again
12 februari 2025
Antwoord van Pushchair Expert
Thank you for your fantastic review! We're so pleased to hear you were happy with our fast delivery and that you'd choose to shop with us again.
We really appreciate your support and look forward to seeing you again in the future!
Product as described and quick delivery…
Product as described and quick delivery could not asked for better
10 februari 2025
Antwoord van Pushchair Expert
Thank you Steven! We really appreciate the feedback and hope to see you again soon!
Awful communication and not interested…
Awful communication and not interested in repeat customers!
Do not advertise whether a product is pre order on their website until after purchase.
10 januari 2025
Antwoord van Pushchair Expert
Thank you for your feedback.
We're sorry to hear you feel this way, but we do not believe this to be a fair reflection of our service. We always aim to respond to emails within 24 hours, and our online stock availability is updated in real time.
We can see that at the time of your purchase, the product was clearly marked as a pre-order on our website. However, we sincerely apologise if this information was not as clear as expected. If you need any further assistance, please do reach out to our support team, who will be happy to help.
Great service
Great service. Ordered a car seat for our newborn who’s due in a few weeks. Never expected the car seat to turn up less than 24 hours after we ordered it!
4 februari 2025
Antwoord van Pushchair Expert
Thank you Elise, we really appreciate you taking the time to leave your 5 star feedback and are so glad that we could get your new car seat to you quickly.
Antwoord van Pushchair Expert
Thank you for your great feedback, we hope to see you back again soon!
Next day delivery was actually 4 day…
Next day delivery was actually 4 day delivery. Horrible customer care.
1 februari 2025
Antwoord van Pushchair Expert
We’re sorry to hear that your order took longer to arrive than expected. We can confirm that it was dispatched on the same day, but unfortunately, delays can sometimes occur with the courier, which are outside of our control.
We always strive to provide the best possible service, and we understand how frustrating delays can be. If you would like to discuss this further, please don’t hesitate to contact our support team—we’d be happy to assist you.
Amazing service.
Delivery was so fast! I ordered my wagon in the afternoon and it was delivered the following day! Amazing service. Also best price with 10% off.
27 januari 2025
Antwoord van Pushchair Expert
Thank you Anna, we are so pleased to hear that your Wagon arrived quickly, we hope you enjoy it and hope to see you again soon.
return item only set up and put back in…
return item only set up and put back in box and they tuck 25% off me saying the bags was open and box was damaged box was fine when it left my house& and it cost £36 to return,so £200 down and no pram🤯
23 januari 2025
Antwoord van Pushchair Expert
Thank you for your feedback.
We’re sorry to hear that you are unhappy with your return experience. Unfortunately, when the item was received back, it was not in a resellable condition—the box had significant damage and had been taped back together, and the item itself showed signs of use.
We always strive to be fair with our return policies, and in this case, a restocking fee was applied in line with our terms. However, we can see that you have since been refunded in full. If you have any further concerns, please feel free to contact our support team, and we’ll be happy to assist.
Incredible service
Got in touch about my request, was responded to almost immediately. Goods were delivered the next day. Absolutely fabulous!
22 januari 2025
Antwoord van Pushchair Expert
Thank you for your kind words!
We’re so pleased to hear that you had a great experience with us. Providing quick responses and fast delivery is something we always strive for, so it’s fantastic to know we met your expectations.
If you ever need anything else, we’re always happy to help!
Antwoord van Pushchair Expert
Thank you Jeffrey, we really do appreciate your feedback and hope to see you back again soon!
Antwoord van Pushchair Expert
Thanks Graham! It means a lot to the team to get your 5 star feedback!
I am very happy with the safety gate
I am very happy with the safety gate. I have looked for several months for one that was narrow enough to fit, as my stairs are very narrow. So pleased to find one. Thank you.
11 januari 2025
Antwoord van Pushchair Expert
Thank you for your great feedback, we are so pleased to hear that you love your narrow stair gate. Hope to see you again soon!
Antwoord van Pushchair Expert
Thank you Thomas! We really appreciate the 5 star review! Hope to see you back again soon!
Shipping time was superb… however …
Shipping time was superb.
My only issue was the quality of the packaging, the shipping envelope really wasn’t suitable for the flimsy box from the manufacturer. Basically the ordered item’s presentation packaging got crushed in transit. The item itself was undamaged however this is supposed to have a gift. If it wasn’t for the item’s scarcity and the limited timeframe it would have been returned.
10 december 2024
Antwoord van Pushchair Expert
Thanks for sharing your feedback. We're really glad the shipping was quick and that the item itself arrived in good condition, but we’re so sorry the presentation box got crushed in transit. We totally understand how disappointing that must be, especially when it’s meant as a gift.
We will pass your feedback onto the manufacturer and take this on board to improve going forward. If there’s anything we can do to help make this right, please let our customer support team know—we’re here to help.
Thanks again for letting us know, and we hope we can give you a better experience next time!
Antwoord van Pushchair Expert
Thank you Julie, we really appreciate you taking the time to leave such great feedback and hope to see you back again soon.
The package was inadequately packed and…
The package was inadequately packed and the carrier, DPD, had taped it up during transit.
I decided not to keep the item but the returns process was far from easy and seemingly discouraging returns… I sent it back last week but still no confirmation it’s been returned and no sign of the refund, i will be tracking via Evri. I had to download the Evri App and then pay £7 to return it. They don’t provide a returns service so beware what you order etc.
25 november 2024
Antwoord van Pushchair Expert
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and want to address your concerns.
We always ensure that all items are securely packaged when they leave our warehouse, but unfortunately, once the parcel is with the courier, we have limited control over how it is handled during transit. We work with trusted courier services, including DPD, to ensure reliable deliveries, but we sincerely apologise for any inconvenience caused in this instance.
As for the returns process, we aim to make it as straightforward as possible. We are sorry to hear it didn’t meet your expectations and understand your frustration. Please be assured that our customer support team is here to help. If you’re still waiting for confirmation of your return or refund, we encourage you to contact us directly so we can resolve this as a priority.
We truly value your feedback and will review our processes to ensure we provide the best possible service in the future. Thank you for bringing this to our attention.
Perfect
Great company to order from, we got some pushchair accessories and they all arrived quickly and in perfect condition.
15 november 2024
Antwoord van Pushchair Expert
Thank you for your 5 star review it means a lot to us and we hope to see you back soon!
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