RAC Shop Reviews 

The description of the product was spot on. Sometimes the product arrived and doesn't fit. These car mats were great! Good quality and smart looking.

Easy to order and arrived very quickly

Car battery failed while on holiday in the middle of nowhere, in the outer reaches of the UK. It was a Sunday afternoon and we were due to drive home the following day. I purchased the battery and it was fitted and my car completely fixed within 2.5 hours. Nice chap came to fit it too! Thank you RAC shop. You saved me and my family from an awful lot of stress!

Brilliant same day service paid for the battery and fitting all done in a couple of hours fitted at home

Item described, arrived on time.

Very disappointed with the quality of the car mats I received today. I ordered the 'Super Deluxe' which were no better than the cheap ones I had before from Carmats4u. They did not fit well either and I doubt that they are 1500 gsm. These cost twice the amount of the mats from Carmats4u and, as RAC is a trusted name, I was hoping for really good quality mats.

I bought these can matts at recommendation of my parents who had them in there car. The Matt fits like a glove looks really professional can't speak any higher about it would 100% buy again.

Delivered quickly .

I order some reversing sensors. I got initial confirmation email but then no updates. I rang racshop after a week who said they would speak to supplier and email me that day with an update but nothing. I rang them the next day asking for a refund which they said they would do and confirm via email. Again nothing so I complained via PayPal and they sorted it. I am surprised the RAC is associated with them. They are simply using the logo to add credibility it seems.

Fast efficient on time and I think the car was cleaner when the auto electrician had finished

If I could give 0 I would. Absolute joke of a company. I ordered front and rear cameras, fitted from the RAC. I got an email confirming my order. Now, call me stupid, but when ordering from the RAC I had expected an RAC person to arrive on the day with the cameras ready to fit. Oh no, nothing so simple… I started to receive emails from a company called RS Connect regarding the fitting of the camera, I was surprised, but went with it. I then missed a delivery three times from APC, I emailed them as I wasn’t expecting a delivery asking them to redeliver the parcel but to come to my back door and that I was in but working from home. They wouldn’t do this. I asked who the parcel was from and they replied with, Coleman Automotive, who I have never heard of and have never ordered from. This missed delivery was apparently the cameras and that the fitting company don’t bring with them. The RAC don’t bother to mention any of this at point of ordering and, having spoken with a customer service advisor I was told, and I quote ‘that’s not relevant information’!!! I beg to differ. I asked if the cameras could be delivered direct to the fitters…the advisor said…but they’ll need the cameras first!! I know, that’s why I’d like the camera delivered direct to them. But the RAC can’t do that either. I’m now wondering when the delivery will be reattempted as the RAC also can’t give a date. Unsure how I’m meant to wait for a delivery when I have no clue when it’s due. So, because of the RAC’s lack of ‘irrelevant’ information my time has been wasted, APC’s time has been wasted and the fitters time has been wasted. And I’ve wasted a days annual leave. I’m fuming.

UPDATE: When the cameras finally arrived with me and the fitter was able to come back, the fitting was swift, he did a lovely job, couldn’t tell where he’d been or what he’d had to remove and refit to hide all the wires etc. I’m still trying to master the cameras themselves, but that’s a me issue. I’m just sorry the poor fitter had a wasted journey the first time. Did feel a little better when he advised me that this had happened before where the delivery of the cameras is concerned. I think this is the problem when you have three companies in the mix - the camera supplier, the camera fitter and a third party (RAC)with whom you place the order. I think better communication would prevent this arising. I give the fitter 5 stars. I’d give the camera supplier 5 stars, but I’d definitely give the RAC 2 stars on this.

We ordered rubber mats for our car and a carpeted boot mat. All were manufactured extremely quickly and arrived at our household within 3 working days, despite the note saying that mats typically took 7-10 days to manufacture. We were delighted by this and the mats themselves are very high quality and fit perfectly into our car.

Great quality tailored car mats with embroidery option. Fit perfectly, met all expectations and will happily purchase them again when the time comes. Also a very good

Wanted some car mats for my car, searched and RAC shop came up, checked on there and was reasonably priced, didn't know RAC did anything like that. You can colour match the edges of the mats which look good and the fit perfectly and reasonably priced as well

The company was brilliant. Kept informed about progress.
Car mats were delivered early and they are of an excellent standard. They fit perfectly and are outstanding quality. I would definitely recommend the RAC shop. Thank you

The RAC shop has an excellent range of products. The shopping experience really helps you find the specific item that would be applicable for the make, model, year of your car. Great delivery also

Excellent service, ordering was easy, product information was good, information on progress of order was accurate, delivery of order was order was on the planned day. Finally the product is good quality, and value for money.

Good quality and services. I like their deals.

Eventually got what I asked for although not the exact battery bought.

I ordered and paid for a Nextbase 422GW 1440P Full HD Dash Cam x 1 with fitting and received a confirmation of installation between 0800-1200 on Wednesday 03/09/2025. I rang the number on the confirmation at 1206 today to be informed nothing had been booked in. I have stage 4 terminal cancer and have arranged my treatment around this appointment. This is shocking customer service and although not the cheapest, I would have thought that the RAC could and would give a better service than this. I have now decided to cancel the order completely. I have since been to Halfords and had it fitted while I waited

Wanted to order Dashcam and fitting - I emailed a Question - ' Will a wired dashcam drain my battery) the reply .. thanked me for my refund and said they didn't know (see below) So RAC are roadside vehicle assistance, fitters and mechanics charge £110 to fit a dashcam and don;' know if a wired dashcam drains a battery???

Jenni (RAC)
3 Sept 2025, 09:17 BST
Good Morning,
Thank you for the refund.
Unfortunately we are unable to assist with this query as we do not have that information.
I would suggest contacting Nextbase with product queries.