Rategenius Reviews 4.120

The representative (Patrick) who helped me was very honest, personable, attentive, and very punctual.

I worked with RateGenius a couple of times to look at refinancing my vehicle. After a bit of back and forth they were able to find an offer that lowered my interest rate and took care of the rest. There was a little hiccup with the payoff (on the part of my lien holder; not Rategenius), and Laura from the customer support team went above and beyond to ensure everything was taken care of.

The only potentially negative part of the experience is that if you don't pick up when they call, they hound you! But once you're paired with a representative, you can text/email them for most of the remaining process.

Amber Feldman was amazing I usual dread calling customer service but this was honestly one of the most pleasant experiences ive had 10/10

I had an outstanding experience with Nikole during my loan refinancing process. She was incredibly attentive and kept me informed with detailed updates every single day. Her excellent customer service made the entire process smooth and stress-free. Highly recommend her!

Rick was great and very helpful with everything.....always upbeat and does a great job!

Great company! They helped get my car refinanced by lowering payment and including gap insurance. They are very professional and expedient with the whole process! Thanks, Rate Genius!

Great customer service. MELISSA.MARTINEZ knows her job she was very helpful. Thanks.

My loan specialist worked with me every step of the way and kept me informed throughout the process. Crystal was awesome and made the process very personable and easy.

Megan was amazing in helping us refinance our vehicle. She helped and was there through the process.

He was very helpful, and it every experience in what they do would recommend 100%

This was such a easy process, and Chris Harper killed it. He was a huge help, and was always there to help and answer questions. Thank you!!

Dennis was wonderful walking me through the entire process, he was friendly, personable, and knowledgeable and would recommend him to anyone calling rate genius. The only reason for the 4 star was I went through the whole process to notarize the documents online w/ their notary to later find out it had to be done in person with my husband and it was costly to notarize everything we needed.

I put my trust in the online process and was not disappointed. Nichole walked me through each step and reached out to me to calm my nerves! I appreciate that a lot.

I was over all very happy with the service. Mick was very pleasant to work with and able to answer all my questions.

Personal touch with the professional approach was the key. Even as things didn’t go as expected, the business was handled appropriately. Great Job by Lexi!!!

Mark was amazing. It was very communicative and professional.

Paul got me set up with my refinance and was very quick and did not hesitate to answer any question I had! Amazing experience with them and 100% recommended! Fast, Easy, and overall Friendly!

One of the best out there, really professional and helpful. I'll really appreciate Felicia Byrd who guided me all along and literally held my case like it was her personal, really responsive and honest.
Thank you so much.

Andy was wonderful! He was so helpful, polite and stayed in contact through the whole process. They were able to get my car payment $150 less than what I was paying and in this economy $150 is a big chunk to be able to use towards something else. I highly recommend using Rategenius!