I phoned on Monday that my hoover wasn’t working . I got a text on Tuesday telling me they were going to send me another . On Wednesday I got the confirmation on Friday DPD gave me a one hour time sl... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I recently had reason to contact Reactive / Zest Appliance Care Services, who are now the same company, and with whom I have several plans covering appliances in my home. After only a very short wai... Toon meer
Bedrijf heeft geantwoord
The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she... Toon meer
Bedrijf heeft geantwoord
Brilliant fast service, had a blocked drain ,with 2 short phone calls ,from 1st call to Reactive ,then call to Drain Engineer , he then drives away after clearing blocked drain ,less than 1 hour in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Contactgegevens
3 Poole Road, BH2 5QL, Bournemouth, Verenigd Koninkrijk
- 0800 987 8035
- claims@reactivehomeservices.co.uk
- reactiveinsurance.co.uk
4,7
Uitstekend
717 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Reactive Home Services
Hi Rabina,
We are grateful for you taking the time to leave us a review.
Many thanks
Justin
Alex was brilliant and dealt with my…
Alex was brilliant and dealt with my query efficiently and professionally. Explained everything with the process of my replacement freezer. Been with Reactive Services for many years and would highly recommend.
28 januari 2026
Review zonder uitnodiging
Antwoord van Reactive Home Services
Hi Mebs,
We are delighted to hear you have been happy with the services over the years!
Many thanks
Justin
Very good well pleased on the odd…
Very good well pleased on the odd occasion I had a fault it was sorted
Would I recommend oh yes
14 januari 2026
Antwoord van Reactive Home Services
Hi Mrs Hobbs,
Thank you for your review!
We’re really pleased to hear you’re happy with your experience, and that any issues were resolved quickly.
Kind regards,
Alicia
Their prompt service
6 januari 2026
Antwoord van Reactive Home Services
Hi June,
We are delighted you were happy with the service.
Many thanks
Justin
Very good customer experience reporting…
Very good customer experience reporting the problem.
Excellent repair man who attended a few days later and completed the job in about 15 minutes and was courteous, knowledgeable and good humoured. Nothing negative to report.
1 december 2025
Review zonder uitnodiging
Antwoord van Reactive Home Services
Hi Mrs & Mrs Burnell,
We are really happy to hear this feedback on your engineer visit!
Many thanks
Justin
Bee was very nice to talk to and helpful
Bee was very nice to talk to and helpful
1 december 2025
Review zonder uitnodiging
Antwoord van Reactive Home Services
Hi Shane,
We're delighted we could help!
Many thanks
Justin
Brilliant service
Very quick and efficient to organise and great contact from the engineer
14 november 2025
Antwoord van Reactive Home Services
Hi Sue,
We are thrilled the engineer could be arranged and the repair process with smooth.
Many thanks
Justin
Maintenance checks
Bee gave excellent service re our maintenance checks. Highly recommend.
13 november 2025
Review zonder uitnodiging
Antwoord van Reactive Home Services
Hi Alan,
We are delighted the checks came in useful!
Many thanks
Justin
Highly recommended
Highly recommended.
Two of our appliances broke down within a fortnight of each other. The service we received was very prompt. One of the appliances was replaced and the other was fixed. Excellent service.
4 november 2025
Review zonder uitnodiging
Antwoord van Reactive Home Services
Hi,
We are happy to hear positive outcomes for your claims! We're always here if you need us.
Many thanks
Justin
Have just rung Reactive after my…
Have just rung Reactive after my washing machine tried to destroy itself! Had a callback within 10 mins with a very helpful and friendly lady, am now waiting for the engineers to call. Have always found Reactive to be excellent.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Reactive Home Services
Hi Jacqueline,
We're pleased to hear that we are in the process of arranging a repair for your appliance.
Many thanks
Justin
RESPECT REACTIVE!!
Reactive are such a truly brilliant company to deal. I have a nightmare Miele integrated coffee machine that has now amassed NINE call outs/repairs and it has never been an issue for Reactive. First Class. Great value
3 oktober 2025
Review zonder uitnodiging
Antwoord van Reactive Home Services
Hi Wayne,
We're delighted you are happy with the service provided!
Many thanks
Justin
Antwoord van Reactive Home Services
Hi Vincent,
We are delighted we could deal with the query promptly.
Many thanks
Justin
The engineer checked the system and…
The engineer checked the system and gave advice
24 september 2025
Antwoord van Reactive Home Services
Hi David,
We appreciate this feedback.
many thanks
Justin
Prompt addressing of the problem
Prompt addressing of the problem, courteous, attentive and matter resolved quickly. Would thoroughly recommend.
2 september 2025
Antwoord van Reactive Home Services
Hi Alan,
We are really happy with this feedback. We know how much it means to provide great service to our customers.
Many thanks
Justin
Antwoord van Reactive Home Services
Hi Stephen,
We are grateful for you leaving us this feedback!
Many thanks
Justin
My experience with Patryk from Zest was…
My experience with Patryk from Zest was brilliant the only person to help me when I needed it after being passed all over the place for 3 hours on the phone, he had also assigned me with the fim I need for my appliance thank you
5 september 2025
Review zonder uitnodiging
Antwoord van Reactive Home Services
Hi Janet,
We're delighted that we could be of assistance!
Many thanks
Justin
Silvia was very good and processed my…
Silvia was very good and processed my request quickly and professionally. Have been using this company for many years and found the service is excellent
4 september 2025
Review zonder uitnodiging
Antwoord van Reactive Home Services
Hi Paul,
We're so pleased we could be of help, we really appreciate your loyalty!
Many thanks
Justin
Policy renewal
The gentleman I spoke to was so polite, professional and made my call very easy to make. I’ve only ever had 1st class service from Reactive and every one of their staff.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Reactive Home Services
Hi Karolyn,
We are delighted you were happy with the service!
Many thanks
Justin
Reply to experience
The response from reactive was good, but was disappointed with the time the engineer took to come, then couldn't repair it, so took more time to get a replacement, obviously that's more to do with the repair company but it still meant it was three weeks before it was sorted
7 augustus 2025
Antwoord van Reactive Home Services
Hi David,
We are sorry to hear about the wait, we are glad you got your replacement.
Many thanks
Very smooth from start to finish
Very smooth from start to finish. Very helpful staff.
4 augustus 2025
Antwoord van Reactive Home Services
Hi Alison,
We are delighted you were happy with the service.
Many thanks
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.