Red Energy Reviews 

Like other energy retailers, my bill has instantly jumped by almost 35%. Have tried to call to discuss this so I can weigh up my options, however wait times are a minimum of 45 minutes, after which you will hear the operator breathing, and then promptly hanging up without saying a single word.

How many times does a customer have to try calling a company before they will finally answer the call?

Unacceptable levels of customer service.

I would rate this company as zero as I could. What does this company not understand about customer service. How many messages are on here about customers having to wait an hour or more to get through to you on the phone? Maddening.

This is insane. I've had it with Red Energy. We were supposed to get a bill for the last service. My bill went from $300 to over $950. They've double charged me for for 2 months straight. I've been trying to deal with this since July. They can't get their numbers right. I have receipts and bank transactions to prove my side. Can't get on the phone with them, they never answer. Now they send a message saying pay or else it goes to a collection agency. Well Red... you've left me no choice. Now you can deal with the ombudsmen and I'm going elsewhere. Should be taking you to the Press with the way you handle (or don't handle) your customers.
I'm so done with this!

Can't believe my bill has gone from 900 to $1900

You must be kidding me
I'm done and out
On hold for 35 mins and still no answer
I don't care who I go with just not these theives

My first attempt at calling them after transferring energy providers and it took and 1hr 30 minutes to get through which is just not acceptable.
I was calling as signed up with them in July but they presented me with a quarterly bill with no explanation. The lady was lovely when I got through but not much help. After a month with them I going to look at moving already. Yes there energy prices may be cheaper but when you need to talk to someone 1.30 minutes is crazy,

As a brand new customer to Red Energy I have been hold for the past 45 minutes to speak to a customer service officer re the transfer of my Gas account from another energy provider. Signed up on the 23/07/2023, have not received any notification re my Gas account. Not a good start people.

Terrible moving experience, months wait to get the new meter in place, then it didn’t work. 4 months in still smart meter not reading and bills are huge and over estimated

Minimum call waiting time has been 45 mins on hold!!

Website has limited functionality and don’t bother emailing them they never respond

Will be leaving when I can get hold of someone!

If I could give them 0/5 I would as a score

My last automatic meter read failed so Red Energy did an estimate(I accept that).
When my bill arrived, my rates had gone up by over 50% and the estimate beared no resemblance to any usage we had ever had. I tried to call them numerous times. Giving up after 30mins each time. There is no provision for a call back. I wrote them an email. There reply never mentioned the over 50% price rise and just stated that the estimate was based on the usage from the same time last year! Unfortunately for us the estimate showed no correlation to our usage at the same time last year or any other time. The clearly never even looked at our bill. A company who couldn't care less about it's customers. Keep well clear of Red Energy.

Worst company as they won't answer calls or emails.

waited 45 min on hold then told the billing team were working on problem and could i hold while they worked out billing discrepency . Had gone through the process 6 weeks earlier and was told the new revised bill would be sent it never was and they demanded payment , asked if they could call me back when they arrived at a decision and promptly told no i would have to wait on hold and they would not contact my number to give results of the bill revision . Still waiting believe my power will be cut off before they would contact me. FRE

Don’t trust Red Energy with something as important as your electricity connection. I waited 4 days and still no power, completely incompetent. When I called their customer service line they could not have cared less. No wonder so many ppl complain. There are professional businesses out there this is not one of them.

This used to be a great company that cared about its customers. No more. Now instead of receiving exemplary customer service, you receive none. Have never been so disappointed in an Australian company especially as I used to tell people to switch over to Red Energy. Not anymore.

I've been with Red Energy since July 2022. In that time they sent me a bill with wildly inaccurate meter readings, as they used estimated readings and in August 2022 I upgraded my solar system by a factor of 10.

They are very polite and respectful on customer service. However even after the 'special reading' they organised (an actual human meter reader), the meter readings they had on record were still incorrect.

One very long phone call (again, to a customer service guy who seemed to be trying his best), we finally came to an agreement that the solar reading was way off mark, and would be amended.

One month later, they send an amended bill. It's $7 different from the estimated one. And I can't access the bill PDF to see what meter readings they're using.

I honestly think they don't know what they're doing, other than collecting money from customers.

For an electricity and gas company Red Energy are by far the best company I have ever dealt with.
Customer support is amazing, friendly and caring staff that have been amazing during hard times and I have also noticed everytime there has been a blackout in my area my house has been fine every time. They also call and let you know if they can give you a better offer than you're already receiving. Honestly can't fault them I've been with them for almost 5 years and never had a problem

They don't even tell me I have a bill. I receive a text saying my bill is over due, that's the first way of letting me know I have one. A few weeks later one will turn up in the mail.

At one stage my provider was changed without anybody talking to me about it and I live alone, when red was questioned about pretended that it never happened.

When you talk to them, it's abundantly clear that it's a shaved ape your talking to.

We have 2 properties with Red Energy now. They do not out source their customer service to overseas Call Centre's and you always get an Aussie person on the other end that can answer the questions and they also have that great old fashioned personsal service too. We were previously with Origin who were absolute rubbish at customer service, we have been waiting for 2 years for a new meter to be installed by Origin which did not happen and within 2 weeks Red Energy of switching to Red Energy they had TMS out here and a new meter was installed so now we will know what our actual Bill is, not an estimate.
Thankyou Red Energy!
10 out of 10 👌

At 3 pm today, Saturday 29 October, was doorknocked from sales rep, Robiul, from RedEnergy who gave me their pitch about switching electricity supply to them. Sounded reasonable, I was interested to save money (like 12% on my previous bill) and I provided my details for them to send me documentation.
Then at 8 pm tonite got a call from a scammer, supposedly in Perth (number uncontactable), claiming to be a "financial advisor" wanting to peddle a financial product so i hung up. Just too coincidental getting a scam call so soon after providing my details (name, address, phone number and Medicare number). Seems obvious to me that my details have been leaked to scammers. In view of the extent of scamming these days, and the adverse reviews I've read here (many thanks for the info), I won't run the risk of changing from my hitherto reliable supplier in order to possibly save a few hundred dollars a year at the expense of frustration and lousy service.

Don’t bother joining no matter how (cheap) NO ONE answers the phones, your left waiting for more than 1 hour and that’s even after 12 phone calls not to mention emails are not replied to either plus in your account you will be lucky to find the Extension to pay button ( there isn’t one) and they tell you to self serve by logging into your account pfffft.

Joined about 8 weeks ago after getting solar at my home. Was initially told my new plan would change to solar once smart meter recognized. After nothing happening for a few weeks I called back and was told they 'forgot' to make the request. After confirming th change, I was promised a call back a few days later. This call NEVER came. After calling back again, I was quoted rates for a new plan and accepted them. The next day my plan was emailed to me with completely different (and much higher) rates than those quoted. After 4 phone calls (each taking at least 15-30 min to answer) I spoke to a manager who told me there was 'nothing' he could do about the higher rates. I will be changeing providers within the next 24 hours.
HOPE THIS HELPS.

Very poor customer service, and they still haven't invested in technology to make engaging with them easy. To cancel, you have to call them and wait on old hold for hours. Many better, mobile first energy companies out there.