They have been very prompt whe I have had a problem at home and when I needed a replacement dryer, they were very helpful and even gave me a choice of which dryer I wanted. What I like most about th... Toon meer
Bedrijf heeft geantwoord
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The staff were friendly and obliging and the engineer who came to look at the washing machine was helpful and knowledgeable. We ended up having to have a new washing machine which arrived promptly and... Toon meer
Bedrijf heeft geantwoord
Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Toon meer
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Very impressive, I called Repair Assure on the Monday morning to say my washing machine was not working. I had a phone call the same day from a company near by to say they could call out that afte... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Contactgegevens
Chandos House, 26 North Street, BN1 1EB, Brighton, Verenigd Koninkrijk
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Once the part to our cooker was in, was fitted in no time.
Very polite and good service.
17 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Rosalind Berry,
Thank you for your review!
We're pleased to hear you received polite and good service from our team. Your feedback is greatly appreciated, and we’re glad we could help!
Best Regards,
Customer Support
Repair & Assure Limited
We had a fault with our fridge freezer… excellent service
We had a fault with our fridge freezer and made a call to Repair and Assure , they booked a call from Keegan their engineer who diagnosed the fault and contacted the office to order the parts , they arrived a couple of days later and after a quick call to confirm they had arrived their engineer Keegan arrived and carried out the repair .
He was very professional and extremely polite , he was very knowledgeable and also a tidy worker .
Excellent service , could not fault the service from start to finish . Thank you so much.
27 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear David Minter,
Thank you for your 5-star review!
We're delighted to hear that your fridge freezer repair was handled smoothly from start to finish and that Keegan provided such professional, polite, and knowledgeable service throughout. It’s great to know the repair process, communication, and turnaround met your expectations, and we’ll be sure to pass your kind comments on to both Keegan and the office team.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent customer service and care…
The response to my issue of broken washing machine, was dealt with promptly. The staff were extremely helpful, polite and understanding. Excellent customer service and care.
6 mei 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Anne Westcott,
Thank you for your 5-star review!
We're so pleased to hear that your washing machine issue was dealt with promptly and that our team provided helpful, polite, and understanding service throughout. Delivering excellent customer care is very important to us, so it’s wonderful to know this was reflected in your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Great service
Great service. Came out quick. The lad that fixed the problem was great.
27 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Sarah,
Thank you for your 5-star review!
We're delighted to hear you were happy with the quick service and that the engineer did a great job fixing the problem.
Best Regards,
Customer Support
Repair & Assure Limited
The engineer was very helpful and the…
The engineer was very helpful and the appliance part we required was ordered and fitted in no time at all 100% satisfied.
21 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Pat Tomlinson,
Thank you for your 5-star review!
We're so pleased to hear that the engineer was helpful and that the part was ordered and fitted quickly for you. It’s great to know you were 100% satisfied with the service provided.
Best Regards,
Customer Support
Repair & Assure Limited
Didn't need any help this time but the…
Didn't need any help this time but the staff that rang me were very pleasant and helpfull on the phone
5 mei 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Margaret,
Thank you for your 5-star review!
We're really pleased to hear that even though you didn’t need assistance this time, you still had a positive experience with our team. It’s great to know our staff came across as pleasant and helpful on the phone.
Best Regards,
Customer Support
Repair & Assure Limited
Very helpful and affordable
Very helpful and affordable. Staff very polite and friendly.
5 mei 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Mrs Lesley Gardner,
Thank you for your 5-star review!
We're really pleased to hear that you found our service helpful and affordable, and that our team came across as polite and friendly. We always aim to provide great value alongside excellent customer service, so it’s wonderful to know we delivered on that for you.
Best Regards,
Customer Support
Repair & Assure Limited
Antwoord van Repair & Assure
Dear Michelle Archer,
Thank you for your 5-star review!
We're really pleased to hear that you found our service both polite and efficient. Our team always aims to provide a smooth and professional experience, so it’s great to know we met your expectations.
Best Regards,
Customer Support
Repair & Assure Limited
Amazing
Had a wonderful telephone call from a lovely and polite gentleman and lady, they explain everything clear enough to understand.
1 mei 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Miss McPherson,
Thank you for your 5-star review!
We're delighted to hear that you had such a positive experience speaking with our team, and that everything was explained clearly. Providing friendly and easy-to-understand support is very important to us, so it’s great to know this came across.
Best Regards,
Customer Support
Repair & Assure Limited
Found the staff helpful and friendly
Found the staff helpful and friendly. The only problem being their pronunciation of the names in my Welsh address. (No more though than any other non-Welsh person!). If their helplines are as efficient, then I shall be well pleased.
1 mei 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Michael Perrett,
Thank you for your 5-star review!
We're really pleased to hear that you found our team helpful and friendly. It’s great to hear you’re happy so far, and we hope our helpline continues to meet your expectations. If there’s anything you need, we’re always here to help.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
I contacted Repair &assure customer service I had a polite welcome and was in a very efficient manner I renewed my policy as it was due and they extended my payment date to accommodate my financial situation very pleased with the service and I will recommend them to my family and friends
28 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Angel,
Thank you for your 5-star review!
We're delighted to hear that you received a polite and efficient service from our customer team, and that they were able to support you with your renewal in a way that suited your circumstances.
It’s especially great to know you’d recommend us to your family and friends — that really means a lot.
Best Regards,
Customer Support
Repair & Assure Limited
My contact was efficient but friendly
My contact was efficient but friendly - the reps must make and take so many calls each day and as professional as they are, it must sometimes be hard to put the liveliness and warmth into every chat but in my experience they do so admirably.
1 mei 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Kevin Crump,
Thank you for your 5-star review!
We're really pleased to hear that your experience was both efficient and friendly. Our team works hard to provide a professional service while still keeping that personal touch, so it’s wonderful to know that came across in your interaction.
Best Regards,
Customer Support
Repair & Assure Limited
Prompt and great service
Engineer arrived at time he said he would be. Diagnosed problem very quickly ordered the replacement parts which arrived the following day. I contacted him to let him know the parts were here and a little while later he arrived fitted the parts and tested the machine and all been well since.
9 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Mr D Dare,
Thank you for your 5-star review!
We're really pleased to hear that the engineer arrived promptly, quickly diagnosed the issue, and was able to get everything resolved efficiently once the parts arrived. It's great to know your machine has been working well since the repair.
Best Regards,
Customer Support
Repair & Assure Limited
Efficient and helpful renewal service
Efficient and helpful renewal service. I especially appreciated the verification call as a reassurance against potential scams. Thank you.
29 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Mary Higgins,
Thank you for your 5-star review!
We’re pleased to hear you found our renewal service efficient and helpful, and that the verification call provided extra reassurance. We appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly helpful staff
Friendly helpful staff, and when something did go belly up they were quick to send someone out to assess and in this case replace. Well done.
27 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear David Moore,
Thank you for your 5-star review!
We’re glad to hear our team was friendly and helpful, and that we were able to respond quickly and resolve the issue for you. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
I've been with repair and assure for 6…
I've been with repair and assure for 6 years now and they've been great. When my washing machine broke, they didn't repair, but replaced it with a new one
Staff are very accommodating, polite and will always try to help you as best they can
27 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear helen smith,
Thank you for your 5-star review!
We’re delighted to hear that you’ve had such a positive experience with us, especially when it came to resolving your washing machine issue. Providing a hassle-free solution, whether through repair or replacement, is exactly what we aim for.
Best Regards,
Customer Support
Repair & Assure Limited
Renewal of fridge freezer.I did it…
Renewal of fridge freezer.I did it because I throught it was the same price as washer,but no I'm going to cancel it as it is 87.00 per mth no way did they tell you that
24 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Karen Marshall,
Thank you for your feedback. We are sorry for any confusion regarding cost.
We’d like the opportunity to resolve this for you, so please contact our customer service team and we’ll be happy to look into it and find a suitable resolution.
Best Regards,
Customer Support
Repair & Assure Limited
Good service
Engineer was pleasant and efficient. Sorted out problem immediately and got us up and running again.
26 maart 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Pauline,
Thank you for your 5-star review!
We’re pleased to hear that our engineer was pleasant and efficient, and that the issue was resolved quickly to get you back up and running.
Best Regards,
Customer Support
Repair & Assure Limited
R&A insurance renewal
I had a phone from R&A telling me about the renewal of the insurance which we hold with them. The person I spoke to was very kind and helpful and we organised the renewal of the insurance cover. Very helpful and polite.
24 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Katharine Bates,
Thank you for your 5-star review!
We’re really pleased to hear that our team reached out to assist with your renewal and that you found the service helpful, polite, and easy to arrange. Making the renewal process smooth and straightforward is something we always aim for.
Best Regards,
Customer Support
Repair & Assure Limited
Antwoord van Repair & Assure
Dear Mr richard stock,
Thank you for your 5-star review!
We’re so pleased to hear you received excellent service. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
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