They have been very prompt whe I have had a problem at home and when I needed a replacement dryer, they were very helpful and even gave me a choice of which dryer I wanted. What I like most about th... Toon meer
Bedrijf heeft geantwoord
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The staff were friendly and obliging and the engineer who came to look at the washing machine was helpful and knowledgeable. We ended up having to have a new washing machine which arrived promptly and... Toon meer
Bedrijf heeft geantwoord
Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Toon meer
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Very impressive, I called Repair Assure on the Monday morning to say my washing machine was not working. I had a phone call the same day from a company near by to say they could call out that afte... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Contactgegevens
Chandos House, 26 North Street, BN1 1EB, Brighton, Verenigd Koninkrijk
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy to get InTouch and make easy a call…
Easy to get InTouch and make a call very good staff explained everything in detail and the best thing was my policy stayed the same at last year prize so Very happy with that I would recommend them to my family and friends thank you
24 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Ms Susan musgrove,
Thank you for your review!
We’re delighted to hear that you found it easy to get in touch and that our team was able to explain everything clearly. It’s great to know you’re happy with your policy and that we could keep your price the same as last year—that’s always a win!
We really appreciate your recommendation to family and friends, it means a lot to us.
Best Regards,
Customer Support
Repair & Assure Limited
The overall service was excellent
The overall service was excellent
23 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Michael Joseph McCabe,
Thank you for your 5-star review!
We’re delighted to hear that you found the overall service excellent. Providing a great experience is always our goal, and we truly appreciate you taking the time to share your thoughts.
Best Regards,
Customer Support
Repair & Assure Limited
New customer
I have just signed up for this service today. Melvin was extremely pleasant and informative about the service offered.
22 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Carol B,
Thank you for your 5-star review!
We’re so pleased to hear that your sign-up experience went smoothly and that Melvin made such a positive impression. We’ll be sure to pass on your kind words to him. If you have any questions as you get started, we’re always here to help.
Best Regards,
Customer Support
Repair & Assure Limited
Antwoord van Repair & Assure
Dear Dave Taylor,
Thank you for your 5-star review!
We’re really glad to hear that you found our team friendly and the explanations clear and helpful. Making sure everything is well understood is something we truly value, so it’s great to know that came across.
Best Regards,
Customer Support
Repair & Assure Limited
Good customer service
Good customer service from Jamie. Very competitive prices. Very quick and easy to set up.
17 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Jenny,
Thank you for your review!
We're delighted to hear you found the service quick, easy, and competitively priced. Jamie will be especially pleased to know their customer service made a positive impression.
Best Regards,
Customer Support
Repair & Assure Limited
No problems at all
No problems at all. Made a nice change to have no hard selling.
14 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear William Cartwright,
Thank you for your 5-star review!
We're really glad to hear you had a positive experience and appreciated the relaxed, no-pressure approach.
Best Regards,
Customer Support
Repair & Assure Limited
Is there was an option to give 10…
Is there was an option to give 10 stars this company would get them. I have been with them for approximately 6 years and the service has always been amazing. They have replaced 3 of my items without quibble. Repairs have been done really quickly when required. Just renewed my contract for another year and the price has remained the same again for yet another year. That's unusual for any company. The staff are a delight to talk to and extremely helpful. Thank you for all your help in the past. You make my life easy.
16 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Joan Knight,
Thank you for your 5-star review!
We’re truly grateful for your support over the past six years—it means a great deal to us. It’s fantastic to hear that you’ve consistently had such positive experiences, from quick repairs and smooth replacements to helpful and friendly service from the team. We’re also really pleased that the renewal process and pricing have met your expectations.
Best Regards,
Customer Support
Repair & Assure Limited
Quick respond
Quick respond. Got engineer very quick and he was very very helpful professional and polite. I was very please and resolve my issue. Thanks
13 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Bibi Caillibot,
Thank you for your 5-star review!
We're delighted to hear your issue was resolved quickly and that the engineer was helpful, professional, and polite throughout. It’s great to know you were pleased with the service.
Best Regards,
Customer Support
Repair & Assure Limited
Brilliant service.helpful staff on the…
Brilliant service.helpful staff on the telephone,multiple choice of options and speedy delivery
12 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Miss Donna Desborough,
Thank you for your review!
We're so pleased to hear you found the team helpful on the phone and appreciated the range of options available. It’s also fantastic to know the delivery was speedy.
Best Regards,
Customer Support
Repair & Assure Limited
Fast repair
I just need to say thank you so much for the repair of my washing machine.
The gentleman was very polite. Explained what he was going to do and fixed the job in no time.
Left my kitchen clean and tidy before he left.
He is just one of your wonderful Company?.
Thank you.
14 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Jane Barrett,
Thank you for your 5-star review!
We're delighted to hear you were happy with the repair of your washing machine. It’s great to know the engineer was polite, kept you informed throughout, and completed the job efficiently while leaving everything clean and tidy.
Best Regards,
Customer Support
Repair & Assure Limited
Antwoord van Repair & Assure
Dear Simon Gardner,
Thank you for your 5-star review!
We're delighted to hear everything was sorted with a hassle-free and polite service. We really appreciate you taking the time to share your experience!
Best Regards,
Customer Support
Repair & Assure Limited
The grill element was falling down so…
The grill element was falling down so it was put back up by the engineer. As soon as we used the grill down it fell again. We were told if it did it again we had to put it back ourselves
23 maart 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Susan Lawson,
We’re sorry to hear about your experience. It’s disappointing to learn that the issue with the grill element wasn’t fully resolved and that it fell again after the visit. This isn’t the level of service we aim to provide.
Please contact us on Freephone 0800 088 2943 or email support@repairandassure.com so we can look into this further and arrange a resolution for you.
Kind Regards
Customer Support
Repair & Assure Limited
Best service ever
Best service ever, quick, clean, polite and efficient. No worries at all. Thank you.
25 maart 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Mrs Vida Pengelly,
Thank you for your 5-star review!
We're thrilled to hear you had such a great experience and found the service quick, clean, polite, and efficient. It’s wonderful to know everything went smoothly with no worries at all.
Best Regards,
Customer Support
Repair & Assure Limited
Helpful over the phone to set up the…
Helpful over the phone to set up the insurance for our, washing machine, we'll see once things go wrong , hopefully not
13 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Michael Moore,
Thank you for your review!
We're glad to hear you found the team helpful when setting up your washing machine insurance. We completely understand your point—hopefully you won’t need to use it, but if you ever do, we’ll be here to support you every step of the way.
Best Regards,
Customer Support
Repair & Assure Limited
Very prompt and helpful but most of all…
Very prompt and helpful but most of all genuine
14 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Lorraine Tucker,
Thank you for your 5-star review!
We're delighted to hear you found the service prompt and helpful, and especially that it felt genuine—that means a lot to us. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Darren was very friendly and…
Darren was very friendly and knowledgeable. Overall a great experience
13 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Timothy Baldwin,
Thank you for your 5-star review!
We're so pleased to hear that Darren made such a positive impression. His friendly and knowledgeable approach is something we truly value, and it's great to know it contributed to your overall experience.
Best Regards,
Customer Support
Repair & Assure Limited
Great experience nothing was too much…
Great experience nothing was too much trouble great customer service 👍
8 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Janice Poole,
Thank you for your 5-star review!
We’re delighted to hear you had a great experience and that nothing was too much trouble. It’s wonderful to know you received great customer service we really appreciate you sharing this.
Best Regards,
Customer Support
Repair & Assure Limited
Very helpful and knowledgeable person…
Very helpful and knowledgeable person on phone
7 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Jenny Howland,
Thank you for your 5-star review!
We’re pleased to hear you spoke with someone helpful and knowledgeable. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Seemed very reasonable an genuine
Seemed very reasonable an genuine
7 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Bryan Cheshire,
Thank you for your review!
We’re pleased to hear you found the service reasonable and genuine. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service and great knowing my…
Excellent service and great knowing my appliance is covered .
7 april 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Mrs Linda Wells,
Thank you for your 5-star review!
We’re delighted to hear you received excellent service and that you have peace of mind knowing your appliance is covered. We really appreciate you sharing your experience.
Best Regards,
Customer Support
Repair & Assure Limited
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