Reservations Portal Reviews 

Great experience, people friendly and helpful.

The hotel needs a little care. Room 411-bathroom needs touch up paint, makeup mirror needs tightening, toilet paper holder doesn't hold toilet paper, it keeps coming off. There needs to be a shelf in the shower for shampoo, conditioner, soap, and face wash. The shower head wouldn’t stay up.

Other than that all was good.

No hot water in the shower, $500 dollars+ and no opportunity for a refund. Customer service at the desk was awful

The room was very clean. The beds were comfortable. The customer service representatives at check in was nice and professional. Too notch service.

Everything was well taken care of.

Room was good But no wash cloths and no blow dryer The front desk people were friendly it was good just needed some extra cleaning and stocking towels etc

I was shocked by how beautiful and comfortable this location was. Truly, it deserves five stars. I really enjoy travel and hotel stays, and this location is magnificent, in my opinion. Thank you so much for the hospitality, and you will see me very, very soon.

If I could give zero stars I would. I’ve been trying to get a refund for cancellation on hotel. They stated if I submitted an email from hotel in which hotel itself was accepting of cancellation and refund request that I would get refund. This company is impossible to deal with. My credit card was already charged 2 days before I would have even checked into hotel. I just want my refund. This is RIDICULOUS!

I had military orders that dropped on my planned stay. I asked for a waiver for the $250 moving days fee. They asked for documentation which i submitted to them 3 separate times. I had 3 separate tickets and I never got a proper response . It seems like just an AI generated response that goes no where. Do not use this website- just connect to hotel directly- that way if anything comes up, you can at least deal with real people who understand military orders and respect them.
RESPONSE: I sent my documentation 3 separate occasions and I have the emails and screenshots to prove it. Your response is absolutely not true. I sent documentation sept 2.

Very misleading! Was booking off the hotel site for 1 night. Checked in hotel. Upon arrival the Marriott property had an off damp smell. Once in the room after an hour bad sneezing and itching. Throat is getting sore, eyes watery. Highly allergic to black mold I never used anything in the room. Even took pictures to prove I didn’t use anything. Went down to the front desk to get a refund and check out of the hotel and that’s when they said they will not refund. It was not booked through them. Trying to contact anyone from the site is a nitemare. No option to speak to anyone regarding the issue at the hotel and mold in room as I was highly allergic and having a hard time breathing. Over $300 for a night at Marriott Renaissance in Addison Texas the front desk woman in the evening was rude. I had to ask multiple times for a print out for proof of checking out and not staying at the hotel. Told her about the situation she didn’t care to even accommodate. Don’t ever stay there or book through this site!!!

I wish the resort fees and incidentals were included when I reserved and paid for the room. Didn’t really use anything at MgM except to sleep.

Reservation portal was fine.

Cockroach’s in the room, in 5 days the room was never cleaned, had to clean and make my own bed, had to ask for clean towels. I’m on vacation and I shouldn’t have to do that. Couldn’t go to another place because we planned our vacation around the rate of the room. The staff however was very nice. I wasn’t offered any compensation for the roaches.

I was scammed
I thought I was booking through the hotel
I will be more careful next time
And paid more

This is the dirtiest place I have ever stay at. It had trash everywhere, ants on countertops, nats all over mirrors and walls and mold in bathroom. The carpets were wet, stained and curtains were broken and torn. The bed / mattress was the only positive if the entire stay. On two occasions I went to front desk to check in and get my key reprogrammed and no one was at the desk. I waited a total of 40 minutes to get assistance. I have multiple photos if you want them.

Beautiful room, great amenities, outstanding room service food. A glitch with the door key was fixed quickly and we were given a $100 credit. Will come again.

Nice helpful staff, rooms clean, great where pressure and deep tubs. Did not get in the pool but it was very clean.

Worst travel experience ever!
I found on their website a MGM grand Skyloft for an amazingly low price. It was middle of summer in Las Vegas so I thought they were just trying to get people in. We arrived at 11:30 because they said they offered early check-in to at least use the pool. Spent hours on the phone.
We were not able to check into our room till 830 at night. This was only after reservations portal told me to go ahead and pay for the room and they would reimburse me.
Three weeks later they still tell me it’s “ in process.” Even though they told me two days after my booking that it would take 7 to 10 business days. I am so tired of businesses keep our money for weeks so that they can gain the interest and we end up paying it. Never ever book with this site!!!!!

Check in was ok. A little disappointed with the cleanliness of the room. I used some of the towels to clean the mirror in the bathroom. It was smeared with streaks of toothpaste?? Our body wash and conditioner leaked. It was replaced promptly but conditioner (in a body wash labeled container) continued to leak but didn’t bother to call again. Pool was not open for our first 2 days so we had to go over to the Linq. We were still charged what I thought was a hefty fee for not much in the way of amenities. I would not stay there again.

We had such a great time!! We got a cabana at the pool on Saturday phenomenal service and great experience. We were with a group of about 30 people. We were a large group to accommodate. It was outstanding. Friday night walked around the casino and gambled. Would recommend to anyone 10 out of 10

Please do not use Reservations Portal! You will pay more and their service is awful. In my opinion, they are running a scam on people who book through them. Please do your due diligence and check other sites before booking with them.
Update to Reservations Portal’s response: Do not book with them! Read other reviews. The reviews are overwhelmingly negative. You will find much cheaper rates elsewhere. I blame myself for not doing my due diligence and reading the reviews of their service. Please don’t make the same mistake.