JLL Reviews 

I had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful.
I would especially like to thank the property manager, Keely Wesley, who was very responsive, supportive, and attentive whenever assistance was needed. Her professionalism made the whole experience smooth and pleasant.
Overall, I really appreciate the quality of service provided by the team and would be happy to recommend JLL Greenwich.

I am very dissapointed with JLL UK, I moved out a month ago from a condo in Lambeth, London area and still waiting for a proposal for my deposit refund. I had to deal with multiple agents, with no results.

The prompt and efficient feedback; Professional in providing solutions to solve the tenants' problem.

I have been working with JLL for several years to manage and rent my flat. The service is excellent - always responsive and helpful. I had worked with previous companies in the past and this wasn't always the case. A special thank you to the managing agent I work with at JLL, Alexandra Imray, who is outstanding!

Five stars all the way for JLL! I have just completed a two-year tenancy managed by them, and I couldn't be happier with the experience. From day one right through to moving out, the entire process was seamless, professional, and entirely stress-free.
A special, massive shout-out goes to Enoch, who was my main point of contact throughout the two years. Enoch was absolutely fantastic. Whenever I had a query or needed assistance, he was incredibly responsive, proactive, and always went above and beyond to ensure everything was handled smoothly. It is rare to find a property manager who is genuinely this attentive and supportive.
If you are looking for an agency that actually cares about its tenants and delivers top-tier service, I highly recommend JLL. Thank you, Enoch, for making my time in the property such a great experience!

The experience has been very positive.
My property manager is Paige and she has been very responsive in our requests.

Tiffany is a very helpful property manager.

She is always responsive, helpful and professional during my stay with JLL.

This company has extremely poor customer services and discriminates people based on their place of birth.
This was reported to the police as a racist abuse and legal action will be taken.
I strongly advise anyone to stay away from these people.

Chris Chan was very helpful and very polite. Throughout the longer tenancy ha has always replied to my emails very quick and the process of me getting any support or maintenance in the flat was quick, smooth and with keen eye to delivering quality solutions and works. Chris was very engaging, and clearly cares about maintaining a high standard both landlords and tenants need. At the end of the tenancy the communication was still great and he helped secure my deposit promptly!!! We have worked quite well in a long tenancy will not be easy to find another agent like him!!!

Always a positive experience with the agency, thanks to our property manager Yezi, who handles any issues with the flat so timely and efficiently!

Keely Wesley is a highly responsible manager. He is diligent and dedicated in his work.I communicate with him very easily and enjoy contacting with him for my property.

JLL has been doing a good job for managing my apartment that has been leased out for many year. Ms Keely Wesley (Senior Property Manager) has been dealing on issues that requires attention professionally and has been very responsive to any queries or information that I require from time to time. With her, I do not have to worry about any issues as I know for sure, she will have it sorted directly unless approvals are required.

Terrible rental experience with Qing at Greenwich branch. Lazy, unprofessional and utterly basic. Avoid at all costs.

I had a great experience with Lily Wang over the past three years. She has always been attentive, professional, and incredibly responsive whenever any issues came up!

Communication with her was always pleasant and easy, and I truly appreciated how efficiently and calmly she handled everything.

Thank you, Lily, for all your help!

great communication, attentive to tenants needs and smooth process from beginning to the end of tenancy. a huge thank you for Antonella (property manager)!

Enoch is very professional and helpful, always answering my questions, make us easy to work with JLL as an overseas landlord.

Enoch is my property manager. He handle the deposit refund very quick for me. Will definitely recommend him.

Enoch very helpful, polite and professional

Told Me the Curtains Were Installed — They Were Never Even Ordered

JLL’s handling of my property management issue was extraordinarily poor from start to finish.

Following tenant checkout, expensive voile curtains had been removed from my apartment. Remarkably, JLL failed to identify this during their own inspection process — I had to bring it to their attention myself.

After eventually agreeing to deduct funds from the tenant’s deposit for replacement curtains, I was repeatedly informed in writing that the replacements had been ordered and installed. For almost a year I relied on those assurances.

It later emerged that no order had ever been placed.

Only when I personally attended the property during a subsequent checkout did I discover that the apartment still had no curtains at all.

JLL later attempted to characterise this as an “oversight” or “delay”, despite the fact I had explicitly been told by email that the curtains had already been ordered.

To make matters worse, the eventual replacement proposed was not even like-for-like with the original installation and would have required unnecessary removal of existing fittings.

After many months of chasing, escalating complaints, and involving The Property Ombudsman, JLL acknowledged “shortcomings” and offered limited compensation, but never properly accepted responsibility for the misleading information repeatedly provided.

My experience was one of poor oversight, weak communication, lack of accountability, and an exhausting complaints process.

I would not use JLL again.

—— 中文版本 ——

他们告诉我窗帘已经安装好了——但实际上根本从未下单

JLL 对我房产管理问题的处理，从头到尾都令人极度失望。

在租客退租后，我公寓内昂贵的纱帘被拆除且未归还。令人难以置信的是，作为物业管理公司的 JLL，在他们自己的退租检查过程中竟然完全没有发现这一问题——反而是我本人提醒后，他们才意识到窗帘已经不见了。

之后，JLL 表示会从租客押金中扣除费用用于更换窗帘，并多次通过电子邮件明确告知我，新窗帘已经订购并安装完成。

然而，将近一年后，我亲自到公寓检查时才发现：根本没有任何新窗帘被安装。

后来 JLL 承认，他们事实上从未下过订单。

更令人失望的是，JLL 之后试图将此事轻描淡写地描述为“沟通问题”或“流程延误”，尽管他们曾明确书面告知我窗帘已经订购完成。

不仅如此，他们后来提出的替代方案甚至不是与原有配置一致的“同规格更换”，还需要拆除现有轨道并重新安装，完全没有必要。

在经历了长时间的追问、投诉升级以及提交至英国 Property Ombudsman（物业申诉专员）之后，JLL 虽然承认服务存在“缺失”，也提出了有限赔偿，但始终没有真正对其误导性信息承担责任。

我的整体体验是：管理混乱、监督失职、沟通失实，以及一个令人筋疲力尽的投诉过程。

我不会再次使用 JLL。

Paige Waller has been extremely professional, responsive, and helpful throughout the entire property management process. She is always quick to communicate, patient with questions, and very reliable in handling any issues that arise. Her support has made everything much smoother and less stressful. I truly appreciate her dedication and would highly recommend her to anyone looking for a trustworthy property manager.