Very good after-service with -at the moment not for purchase findable -replacement for broken portafilter. In no time there came one.. now i can enjoy again my admirating espresso machine. Still love... Toon meer
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Lees wat reviewers zeggen
Upgrade pack for original ROK.....not so good. No tight seal for pressure. Ended up putting original silicone filter back in with the metal competition filter also. Once I separated it from it's... Toon meer
The plastic gears of my GrinderGC broke after 4 years of use. I contacted the customer service and they replied very quickly with instructions how to replace them and a link to get new gears mailed... Toon meer
You make my morning better, honestly. This year I purchased old R.O.K. presso machine on ebay and started learn brew espresso. since then I made good progress and now I decided to buy upgrade kit. Gos... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
Contactgegevens
2 Scala Street , W1T 2HN, London, Verenigd Koninkrijk
- info@rok.coffee
- rok.coffee
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Favorite product
Fantastic....absolutely fantastic
Fantastic....absolutely fantastic. This little device is easy to use, feels really sturdy and well built. Perfect for travel even. I bought this as a gift for my partner who is an absolute coffee nut. After, they had the first cup it was love. Straight out of the movies.
All seriousness, this is perfect with its easy to use operation and a quality bean. You can make a perfect 2-3 oz shot at home. I also like the fact that it has a 10 year warranty. Good luck finding any coffee device with a 10 year warranty. Highly worth the money not question.
Great piece of kit
Great piece of kit . Good quality . Excellent customer service . Definitely turns coffee making into an art .
Good quick delivery
Really impressed with the GC Conversion…
Really impressed with the GC Conversion Kit, it's updated out older press making the shot-pull smoother and stronger. Not enough companies are offering this type of upgrading to older products - well done! Delivery, packaging and online fitting instructions all great.
First class product
First class product. I originally bought a Rok GC second hand, but have since bought the extra pressure basket and the grinder. These three bits of kit save £1000's on commercial grade equipment but give that smooth espresso texture and flavour. Could not recommend highly enough. Customer service and delivery is also really speedy and helpful.
I ❤️ ROK
We love our ROK espresso maker. We decided to get another portafilter, as our handle had broken. The new portafilter handle is much stronger, and the whole thing seemed to seal better on the press, and it worked beautifully.
Sent multiple emails inquiring as to…
Sent multiple emails inquiring as to order status. Order took almost a month to ship, then the shipment was held up for reasons never made clear to me. No responses from ROK, tried various email addresses. The emails didn't bounce, they simply didn't respond. Shipping company was finally the one to get back to me. At time of writing this, their "help" page is still just a blank page.
The product itself is nice, the service not so much.
Broken and replacement bayonet ring
With the new espresso making coffee container that works for normally ground coffee, the increased pressure took 2 weeks to break one lug of the bayonet seal ring underneath. Slight health and safety issue on that point - the almost boiling water spurted out under pressure..... However the new part was easily found on the website (strangely the Australian version was the first to show), and while the shipping cost more than the part, when it arrived I could see that it had the area that had broken now reinforced with an extra rib. Simple but good design innovation - O was clearly not the first to whom this had happened. Changing it over was easy, and I am now happily back drinking Rok espressos.
Great service but disappointing “up”grade
Rok coffee press is blisteringly good: had it for over 8 years I guess and experimented with coffees and methods. New RG plunger has been a much easier press, but produced weaker, cooler coffee and noticeable water residue in the tank. Checked the seals and re-fitted the whole unit, but I’m back to the original plunger and much happier. Note - horrifically I take sugar! And settled on Lavazzo Rosso!
General a fine experience
General a fine experience. However, it broke within the first three uses. A replacement part was sent quickly.
Love the upgrade
Love the upgrade! Highly suggest the GC, I immediately got better results in my espresso!
Prompt service
Prompt service. The Rok Espressso GC conversion kit makes a big difference to the quality of espresso. We’re very satisfied.
Love my ROK
Love my ROK! Present from my wife Claire. Great coffee and learning as I go. Can't yet get a real crema but will keep experimenting.
Rok coffee maker GC is a great tool
Rok coffee maker GC is a great tool. Gives joy out putting hands on, the usually automated, process of making the coffee.
Pleasure to use it easy to clean it. 3 months of everyday use so far and no sign of wearing out so far.
4 stars for my not met expectations related to crema. It's nowhere near what what your get at decent coffee shop. Crema plus kit is just useless, regular portafilter makes better crema.
In any case in happy with ROK. Thank you.
Worth to have it
This the best home espresso maker I had so far. I tried many with different results but ROK rock it.
Excellent customer service
Excellent customer service. My parcel was lost in the post and ROK replaced it immediately.
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