Had trouble with the system to pay so ended up doing a bank transfer. Staff great and the tech guy really helpfull. Due to amount ordered had free delivery and very quick, big issue with the delivery... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and b... Toon meer
Bedrijf heeft geantwoord
Helpful staff member checked I had ordered the correct quantity as on the face of the order it could have been wrong on my part. Speedy delivery and a good product, although the previous tiles I bou... Toon meer
Bedrijf heeft geantwoord
This is the second time I have used plum grids for containg slate. Task 1 parking space. Very satisfied either way end result. Task 2 a disguised pathway within a lager slate area to provide secur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Roofin Online Store
Geschreven door het bedrijf
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Contactgegevens
Unit 3,York Avenue, , BB4 4HX, Haslingden, Verenigd Koninkrijk
- sales@buildinstores.co.uk
- roofin.co.uk
4,7
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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CUSTOMER SERVICE APPAULING
Ordered some guttering. Ordered the wrong size. Emailed the email address for returns to be ignored. I then telephoned, got told I would get a call back, nothing happened. Telephoned again to be told it was fine to send back as within the 14 days. So I posted back. I then get the parcel sent back to me with a note: -
Returned not covered by our cancellation policy and return for business. (Not pre-approved or returned within 7 days)
Returned to incorrect address, we weren't notified of the return so were not able to provide the correct address.
Please do not attempt to return again.
Maybe they should train there staff on their returns policy. AVOID, AVOID AVOID
13 maart 2023
Review zonder uitnodiging
Antwoord van Roofin Online Store
Hi Brix Limited, Cranleigh, I'd like to respond to the factual innacuracies in your review.
You got in touch to let us know you wanted to return your order as you ordered the wrong size item, we then sent you a link to our returns policy because as a business, you do not have the same automatic right to cancel and return within 14 days as a consumer does. Return requests from businesses are reviewed on a case-by-case basis, and if accepted the goods must be returned within 7 days and a 30% restocking fee applies.
As highlighted in our returns policy, requests must be made to our email address, if accepted, we'll then provide the return address. Unfortunatley, we never had a response from you, until your parcel arrived a few weeks later, to our office, and not the distributor address we would have specified given the opportunity. As we do with all customers who follow our returns proceedure. The decision on rejecting your parcel was made by myself, because it was returned outside of our terms & conditions, and as a small business we have to draw a line somewhere.
I don't feel it's fair for you to leave a false and inaccurate review on our page, just because you decided to wing it and didn't get the desired outcome. As a business yourself I'm sure you wouldn't appreciate me doing the same on your Google Review page.
Kind Regards, Daniel - Manager @ Buildin Stores
The best supplier I have ever used
The best supplier I have ever used
They go out of their way to go the extra mile for you .Can’t thank them enough
Customer service excellent
30 maart 2023
Review zonder uitnodiging
Antwoord van Roofin Online Store
Hi Michael, Thank you so much for the excellent 5 star review you left. It really mean's a lot to us all at Roofin to know our customer's have had a fantastic experience shopping with us. :) Kind Regard's Lorraine.
Antwoord van Roofin Online Store
Hi Jim, Thank you so much for taking the time to leave this excellent review. We really appreciate the feedback. Customer satisfaction is our main goal here at Roofin, it's really good to hear our customers have received fantastic service. We hope to serve you again soon. :)
Ease of ordering no fuss
Ease of ordering no fuss, staff very helpfull on the chat line. Delivery was excelent and bang on time everything i ordered was on the pallet and secure could not be happier would certainly buy from roofin online again thanks jim sayers
21 maart 2023
Antwoord van Roofin Online Store
Hi James, wow thank you so much for the excellent review. Our main goal at Roofin is making it as easy as possible to order from our site and give our customers exactly what they need and give fantastic customer service. So thank you so much for the lovely 5 star review. Looking forward to serving you again. Kind Regards, Lorraine :)
Antwoord van Roofin Online Store
Hi Gary, Thank you so much for this excellent 5 star review. At Roofin we pride ourselves on giving fantastic customer service. Seeing reviews like this means we are achieving this. Kind Regards, Lorraine :)
Antwoord van Roofin Online Store
Hi Mfungwa, Thank you so much for your 5 star review. So glad your happy with the service you received. Looking forward to serving you again. Kind Regards Lorraine. :)
great delived on time
27 februari 2023
ROOFIN best on line .…
Well I went on line to find this special type of roof for my extension and found ROOFIN from start to finish they were fab order compleat delivered bang on time and all was in excellent order .
27 februari 2023
Antwoord van Roofin Online Store
Hi Sandy, wow what a review :) Thank you so much for that . It really means a lot to know our customers are happy with our products and service. Kind Regards Lorraine
Great value mdpe connectors
Purchased various mdpe connectors from an excellent selection online. Great value and service. Many Thanks
2 maart 2023
Antwoord van Roofin Online Store
Hi Mike, Thank you so much for your excelled review. We update our website with new products daily to offer the best selection of products at the best price's. Kind Regard's Lorraine. :)
Really good service and delivery
Really good service and delivery.
Best value for Tapco tiles
23 februari 2023
Antwoord van Roofin Online Store
Hi John, Thank you for taking the time to leave this fantastic 5 star review. We are really pleased your happy with the service and products you ordered. Kind Regards Lorraine :)
Antwoord van Roofin Online Store
Hi Ryan, Thank you so much for your 5 star review. So glad to see you are happy with the service you received at Roofin. Kind Regard's Lorraine :)
On time delivery and goods not damaged.
28 februari 2023
Fast service
23 februari 2023
Good value.
Easy to order and quick delivery.
Goods ordered were cheaper than Amazon even with the delivery charge.
27 februari 2023
Antwoord van Roofin Online Store
Hi Mark, Thank you so much for the 5 star review. We compare our price's daily to offer the best price for our customer's. Kind Regard's Lorraine :)
Antwoord van Roofin Online Store
Hi Roy, So glad your happy with your experience shopping with us at Roofin. Kind Regards Lorraine. :)
Excellent service with great support!
Excellent service with great prices - a special thanks to Vanessa who went out of her way to help, thank you!!!
23 februari 2023
Review zonder uitnodiging
Easy ordering of materials
Easy ordering of materials, kept informed.Delivered in the time slot we were given by a very helpful and polite driver 👍
18 februari 2023
Everything looks good so far
Everything looks good so far. The only issue I had was the pack sizes. Ridge vents were sold as a pack of roughly 11m2 where I needed only 2m2. From shopping around I notice all companies do this but I see no reason why the packs couldn’t be split.
8 februari 2023
good price on time very happy thank you
3 februari 2023
Good product
Good product. Good value. Easy to use website. I spoke the staff and they were helpful & friendly.
31 januari 2023
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