Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great products at great prices. From a product point of view and trust of the company can't argue. \ An improvement area is logistics- One of my items was out of stock, so the delivery was delayed. C... Toon meer
Bedrijf heeft geantwoord
Good loft ladder - I couldn't find any other supplier of the size I wanted (130cm x 70cm). I haven't fitted it yet, but I'm familiar with a similar one in use elsewhere. It's fairly pricey, but I do... Toon meer
Bedrijf heeft geantwoord
Great company to deal with. Needed 2 roof light windows for a dual extension between my neighbour and self for my builder to fit. Rang, very helpful lady, sorted what was needed quickly and delive... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We supply roof windows, skylights, loft ladders and many more!
Contactgegevens
Hearthcote Road, DE11 9DW, Swadlincote, Verenigd Koninkrijk
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4,6
Uitstekend
627 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful to answer questions and…
Very helpful to answer questions and queries. Followed YouTube video to replace existing blackout blinds.
21 februari 2026
Antwoord van RW4Y
We're glad the team could help with any questions you had, and I'm glad our YouTube was helpful for easy installation!
Reasonably quick and resolved a problem…
Reasonably quick and resolved a problem with the order (which may have been my fault) easily and quickly
30 januari 2026
Antwoord van RW4Y
Hi Duncan, thank you for the great review & I'm glad the team helped you efficiently.
Customer service and product support is…
Customer service and product support is excellent. Delivery no problem at all .
5 februari 2026
Antwoord van RW4Y
Thank you for the great review!
The roof blinds were easily installed…
The roof blinds were easily installed and have kept the sun from blinding us in our kitchen we also had the advantage of the dogs not barking at their reflection so really pleased
4 februari 2026
Antwoord van RW4Y
Hi David, sounds like the blinds have been a big help to your household! Thank you for the lovely review.
Antwoord van RW4Y
Hi Harry, thank you for taking the time to leave this 5-star review.
Delivered on time and a perfect fit
Delivered on time and a perfect fit, very good service and the measuring advice on their website was spot on.
13 januari 2026
Antwoord van RW4Y
Hi Tim, thank you for leaving this great review. We're glad the website was easy to use.
Antwoord van RW4Y
Hi James, thank you for taking the time to leave this review. We're glad you found our team helpful, and we'll take on your feedback.
Antwoord van RW4Y
Thank you for the lovely review Carol.
Helpful receptionists on the phone.
Helpful receptionists on the phone.
The blind was of excellent quality when it arrived
14 januari 2026
Antwoord van RW4Y
Thank you for the great review. We're glad our team is helpful from start to finish :)
The wrong item arrived after supplying…
The wrong item arrived after supplying photos of the item needed. A long period of waiting on a part that was already available and very expensive. When informing you the wrong part with photo informed that you had item in stock that was the correct item and sent six clips came and fitted I was hopping for 12 items to repair all windows. Anyway a bad experience and no value for money in this pruchase, as I did find local supply of item that was close but not correct and it was only could have adapted and saved 90% of cost
1 december 2025
Antwoord van RW4Y
Hi Stephen, thank you for taking the time to leave this review. I'm glad your issue was resolved in the end, but we are sorry about the delay and inconvenience caused.
We would always recommend using FAKRO spare parts and accessories for your windows, to firstly ensure that they are high quality and that they will last. Secondly, using other branded parts will invalidate your warranty.
Really good quick service
Really good quick service. Ordered 2 handles for our windows, despatched quickly and free postage. Handles easy to attach to windows.
2 januari 2026
Antwoord van RW4Y
Hi Stacey, thank you for this lovely review. We're glad your experience with us was easy and stress-free!
Really good service. Great to deal with a "human" company!
Really good service.
Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the customer service department to say that unfortunately, the window was no longer available and would I accept a slightly different one at the same price. Window then arrived promptly within the 2-3 days suggested timeframe. Great to deal with a "human" company!
30 december 2025
Antwoord van RW4Y
Hi Amanda, thank you for taking the time to leave this great review. We pride ourselves on having the human touch every step of the way, and I'm glad it shows!
I got the exact parts I was looking for…
I got the exact parts I was looking for first time around.
2 december 2025
Antwoord van RW4Y
Thank you for the great review :)
Long delivery time
I realise that the item (a replacement hinge arm) might not be a stock item but the item took over a month to arrive and the postage cost almost the same as the part. Given I wanted to get it fitted properly it was difficult to arrange a fitter.
The replacement part looks OK although a different metal to the original, and the actual ordering process wasn’t bad. The rating is based upon the overall service. I needed to replace the hinge so that I could use the loft easily, it took over a month, I couldn’t arrange a fitter until I had chased the order and the delivery cost was proportionately high.
16 december 2025
Antwoord van RW4Y
Hi William, thank you for taking the time to leave this detailed review. We're sorry the delivery time was longer than expected. With spare parts, they are made to order, so the delivery time includes the one-off manufacturing time, travel time from our head office in poland and then shipping directly out to you, hopefully that helps you understand our timescale. I'm glad the part is now fitted and working well, but please accept my apologies for the timings.
Good customer service and advice
Good customer service and advice, good prices delivery service.
8 december 2025
Antwoord van RW4Y
Thank you for the great review!
Easy to use website
Easy to use website, fast delivery, delivered exactly when it was supposed to be. Thanks
3 december 2025
Antwoord van RW4Y
Hi Gordon, thank you for the great review.
Antwoord van RW4Y
Thank you Ben for taking the time to leave this great review.
How much !!!!!!
Ordered a cheap type of loft cover latch and they charged me £30 plus carriage -Brought same item from Amazon for £7.50 free post
Bargain
18 november 2025
Antwoord van RW4Y
Hi Eamonn, thank you for your feedback. We appreciate that price is an important consideration. Our spare parts are manufactured in-house to the same high standards as all of our roof windows and loft ladders, ensuring safety, quality, and warranty protection when used with FAKRO products. While cheaper alternatives are available elsewhere, we always recommend genuine FAKRO parts for the best fit and long-term reliability. Thank you for taking the time to share your thoughts.
Delivered promptly.
Delivered promptly.
Well packaged.
Easy to fit.
Very impressed
Going to fit one in my own home.
31 oktober 2025
Antwoord van RW4Y
Thank you Andrew for leaving this great and informative feedback.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.