RXO Reviews 

For 3 days, "delivery today".
Yeah, BS tracking number does not work, and no delivery yet

Terrible shipper, they allow your item to sit in a warehouse for multiple days not moving. Don’t ever use a company that uses RXO for delivery.

We were given a twelve hour window where we were told to be home for delivery of a fridge. Then at the end of the day were given a 4-8pm delivery window. At 9:30pm we were told they took our product back to the warehouse since they couldn’t find the address. We received no phone calls through the day for this, they just gave up. Now we are being told the reschedule was undetermined and our product is being held hostage. I will have taken 16 hours PTO for a fridge that I’m not sure will be delivered. Disappointed to say the least.

*delivery timeframe was Friday, 10/9/26. It’s now 10/12/2026 and we’re being told they don’t even know where our order is and no timeline of resolution. Thousands of dollar product lost. Nice.

Both gentlemen were exceptionally courteous and professional. They are welcome back anytime.

Delivery service was courteous. They didn't handle the big boxes appropriately. Dropped one of them, and rolling them from end to end to get them into the house, instead of carrying them. We ended up with a cracked cabinet door. Not sure when that would have happened. Was found at unboxing by contactor.

The cabinet delivery was on time, there was tons of communication, and the crew delivering it was kind and helpful. Could not have asked for a better experience. Thank you!

The tall cabinet came damaged. I noticed when they opened the truck that the box had fallen and was tilted over stopped by other boxes. Then carrying the tall cabinet box inside they dropped it on the corner about a foot to the concrete porch. Between the box tilted over during shipping r when they dropped it the cabinet frame cracked and will need replaced. I will be submitting a claim to the supplier.

Arrived on time with updates as promised. Delivered efficiently & professionally. Guys were knowledgeable, capable, & polite/friendly.

Scheduling was nightmare. Your schedule system changed our delivery time every time I blinked my eyes.
The delivery is confirmed for this date then it’s confirmed for this date oh now it’s back to the first date oops back to some other date. I actually got a delivery time of 7:15 to 8:05am at 9:02 am this morning. Then I asked to speak to customer service, I was assured someone would call, of course, no one did.
I have saved text messages of Al the times when the delivery was “Confirmed”.
You people have serious work to do to improve your dysfunctional system.

Those guys were awesome and took great care of unloading and delivering our new cabinets.
We couldn’t be more pleased with their professional service.

I would love to talk to a customer service rep about this entire delivery since it was a disaster!!! The delivery driver was the best part and only good part of it all!

Hands down the worst delivery service I’ve ever had to deal with. Customer service played phone tag with me constantly transferring to the supposed wrong department. I went through about 7 customer service reps and once i gave them my phone number all of a sudden i had to be redirected to another department. Yall playing games and i hope yall fail terribly. If i ever find out yall are behind a delivery i will look elsewhere. Made me waste a 3 hr ride to not get my purchase delivered with no excuse as to why. To find out by Lowe’s they only took half of my order. So back and forth it’s a 6 hr ride wasted.

Took weeks for a delivery date for a Samsung dryer from Sam's Club with "basic installation [including vent hose and power cord]. Date comes and they don't bring anything for the installation. No electrical cord, no vent hose, not even tools. They argue that that's not their job, we show them the order, they call a supervisor who tells them installation was included...then they just leave. We get a call at 10pm that night informing us that "we only make deliveries to your area every two weeks." So we schedule for two weeks out.

RXO returns. Different delivery guys. Again did not bring a cord or hose. I end up having to buy these parts and install it myself. Wasted time aside, most of my frustration stems from the fact that I paid almost a thousand dollars for a dryer and then had to shell out another $50 on things that were supposed to be included. If I knew they were going to continue their streak of incompetence I'd have just done it myself from the jump and avoided dealing with these people at all.

Very accommodating and put Cabinets exactly where I wanted them very neatly would request them again

If I could put zero stars I would. This company reported that my items was delivered to Sam’s however it was not because they attempted delivery and could not make it because “their truck broke down” sure. I know that one of the employees stole my dryer and got away with it because when I call they say they are still waiting on my item to be scanned back into their hub. Absolute lie. Someone kept it and took it home with them. RXO does not care about you and no one ever calls back like they said they will.

We ordered a washer and dryer from LG . Rxo was tasked with delivery . The date that the units were supposed to be delivered they weren’t . This company repeatedly lied verbally and online that they were coming and eventually wanted to schedule a delivery at 10pm . We rescheduled and the next day was similar . Lies and delays for most of the day .
A team finally showed up late and installed the units , but took our existing drip pan and leaving us with none .
A rxo social media supervisor called us with hopes of rectifying the situation , but we never heard back . A truly horrible company too top to bottom . Next complaint to BBB . Avoid if possible .

The two Mexican gentleman were very friendly and professional. Did a great job!!

The delivery guys were very pleasant and extremely careful. They asked where i wanted each box and carefully placed everything down. Thank you!

I wouldn't let them ship a bag of garbage. They've lied about the items being shipped when the manufacturer has proof that the items were shipped together but RXO claims it was two orders and two shipments. I figure one item didn't get loaded and that they expected me to take another day off from work to sit around and wait on the,

Shipment marked delivered, but never arrived on day of scheduled delivery. Trying to get passed their automated system (which never could locate my shipment) was like getting an Act of Congress approved. Finally, after much frustration and too much wasted time, the representative was no help and promptly transferred me to the company where the shipment originated. Reading the reviews indicates RXO has a track record of delays and they are near impossible to speak with. And if you are lucky enough to get through to a living, breathing person they are ABSOLUTELY no help whatsoever. I would give Zero Stars if the system would allow it.