RXO Reviews 

Soon after Rxo delivery guys left i was missing jewelry and a month supply of percocet. RXO HIRES EX FELONS

"Everything that Could have gone Wrong, went wrong" review Follow up. They responded with promises to correct their mistakes. They did NOT. The nightmare got WORSE. The INCOMPETENT INTALLERS ARE JUST THAT. INCOMPETENT. They rushed the microwave install. They cut corners and used the original wall mounting plate from my old microwave. IT WAS NOT COMPATIBLE. The microwave now sat at a steep angle. When you open the door, it swings open and hits your face. There is a half inch gap along the top of the microwave and the cabinet. They over tightened the two top screws that hold the microwave up to try to get it to close the gap. They took the original mounting plate with the original box, the accessories and my old microwave. They caved in and bent the bottom of the microwave where the grease filters are because they were pushing it up and holding it incorrectly. A DISASTER. I was not there to see this because once again, they delivered hours earlier from the agreed window. When I got home, I immediately saw the damage they caused. I called the guy back and explained everything they did wrong. His answer was that this was "just a basic installation" Then he said that my son was there and didn't complain. Really? These are the same drivers that tried to deliver at 6 am when I was at work and my family is sleeping. RXO PROMISED they would do everything possible to meet me at my home between 3 and 6 pm. Not 6 AM, for God's sake. My son sleep during the day and told me that the delivery guys, especially the older one had an attitude problem and were constantly complaining about the installation which my son said took them 5 minutes. Now we know why. My son told me that they made him feel uncomfortable when they asked him personal questions such as whether he was in the house the whole time they were trying to deliver earlier, and getting upset at him when he told them he works nights and was sleeping. Who are these people? They even denied taking the box with all the accessories including the most important wall mount plate. The guy hung up the phone as I insisted they return the box and wall mount. Now, I had to order a wall mount from Samsung and they are not cheap. People like these two specific delivery and installation frauds are the reason companies get a bad rap. I hope RXO FIRES THEM for everyone's sake. 0917

Worked with them as a carrier, promised a timing to unload a truck with our liftgate, we showed up on time and we waited for 1 hour and 40 minutes before their truck showed up. We treated their word with trust but they didn't keep their words and we paid for it with our schedule for the day. Their rep promised a compensation so we continue unloading and again we trusted their promise and they broke it, again. The rate con sent has less than half the compensation that they promised.

The guy who promised the compensation stopped answering our calls when I tried to ask about the rate con that they sent with the compromise.

Never working with them again.

The guys were great Extremely professional, cautious with the order, and very friendly! Were very happy with the delivery!

Poor communication with RXO. Customer service is nice and polite but cannot resolve delivery and service problems. Made myself available and was rescheduled 3 times to complete my entire order and told have to reschedule again.

The worst delivery service as far as trying to work with scheduling a time slot. RXO makes the delivery date and time for you regardless of if it is convenient for you! Isn't the customer #1? Shouldn't the customer be able to schedule date and time? And forget about asking to change the schedule times. I have spoken to 6 scripted call center representatives. Asked to speak to a manager in regard to my scheduling issue. Finally I was able to reach one ( Clyde )who promised to help me. She said she would absolutely help me. She would get back to me the following day to arrange a time and day that would work within my time frame. As she too is a customer and totally understands where I’m coming from. I am still waiting for her follow up. When I called after 2 days not hearing back from Clyde -the call center representative told me my account was sent to the escalation team to further assist me. Again, I was promised a phone call to help resolve my scheduling issue. I am still awaiting a phone call from them also. It's a joke! Let's see how things play out with my upcoming delivery tomorrow. I may have to report this company to the BBB

**UPDATE**Today I did in fact receive a call from your media team. Joanna. She did not resolve my issue but merely called to say she was sorry for my experience. i explained to her that I had already went ahead and booked delivery knowing full well that my wishes and time slots needed would not be met. I have waited 11 weeks for this appliance with nothing but headaches and then to finally reach the point of delivery and have to deal with a company such as RXO and their lack of customer service skills infuriates me. The delivery time was set by RXO for 9:30 am-12:30 on 9/29/2026 after I have expressly said that morning deliveries did not work for me. Please schedule after 11:30 am The notes in my account reflected this. RXO claims they have flexible windows to accommodate clients. This is NOT TRUE!! RXO to resolve this issue to my satisfaction would be to go directly to the supervisor Clyde and ask her why she did not follow thru- the team that was supposed to escalate my concerns and to resolve my issue and ask them why they didn’t follow through with the customer. That is their job!! Joanna is simply with the media team and could not fix anything. She could not go to the team and adjust my delivery time. She didn’t go through the channels to find out from the team why there is an upset customer with a scheduling problem. Joanna wasted my time and hers with the phone call. The scripted response that you see in each case here reflects the lack of customer care. Clyde and the team that is in charge of escalation never called to resolve my scheduling issues. I had to ask a neighbor to help me as I was unable to get time off work. In addition, the phone calls are taped for training purposes. RXO owner/s I implore you to listen to those conversations on 9/23 and 9/25. See how your team treats your customers. Scripted call centers and inept supervisors who lack resolution skills.
On a positive note the gentlemen that delivered my refrigerator were fantastic!! I can’t praise them enough for their job. I wish the team that deals with customer service had a fraction of their work ethic.

RXO has had my Ballard Designs dresser sitting in their warehouse for two months because they cannot manage to send enough people to deliver it. Twice they have scheduled delivery, arrived with only two people, and then told me the dresser is too heavy for two people to carry upstairs.

RXO is the delivery broker. Coordinating a team capable of safely delivering a large piece of furniture is quite literally the service they are supposed to provide. I’ve now accommodated two failed delivery attempts and still don’t have my dresser because of an entirely predictable and solvable staffing issue.

After the first failed attempt, you would think RXO would simply schedule a larger crew. Instead, they sent two people again, with the exact same result.

Extremely frustrating and unacceptable for a company whose entire job is coordinating delivery.

The young men who delivered my items were wonderful! I was the last delivery of the day and you wouldn’t have known it! Just a great experience. They shared they delivered 160 items today. I certainly hope your company is paying them accordingly, you don’t want to lose hard workers!!

The two gentlemen who delivered my cabinets were on time, professional, hard-working, did an excellent job. I’m extremely satisfied with this delivery.

Installer broke a piece off my cabinet while installing a microwave, then tried to put it back like nothing happened. When I reported it, the installer denied causing the damage.

I opened a claim and somehow ended up feeling like I was the one being accused of lying. After multiple calls, texts, photos, and hoops to jump through over about $100 in damage, I gave up.

It wasn’t about the $100—it was about accountability. The installer damaged my property, tried to hide it, then denied it. Very disappointing way for RXO to handle a simple issue.

Punctual and courteous

The delivery was delayed two days even though my items were at the delivery warehouse. The delivery guys were helpful and helped us get the biggest item in the house. I was happy to bring the rest in after they nicely stacked the other items on our front porch.

I was not advised about any of the "convience fees' that would be added at the very end after all of the quotes provided. Also there are so many "fees" from this company just flat out avoid it. Also, when obtaining insurance they charge an additional $85 "Admin Fee" ontop of another "Convience fee". Avoid!

Both Gentlemen were very friendly and professional. They worked carefully and were very respectful of our property!

I ordered a washing machine from LG on Aug. 15. I was told it would be delivered on Sept. 22. While I was not happy with the almost month- long wait, I bought it. So during the 3 1/2 weeks I waited, I drove 35 miles round trip several times to take my laundry to a laundromat. I was informed regularly by RXO that it was on the way, at the warehouse, ready to be delivered on the date - Sept. 22. On Sept 18, at 8:41 am, I received a text stating “Your LG Electronics delivery is CONFIRMED for TUE Sep22.”
This afternoon (AFTERNOON!) on Sept 21, I received the following text from RXO: “Sorry, your LG Electronics delivery, originally scheduled for tomorrow, has been delayed.” I was given a website to find a new delivery date. When I went to the website, I was told the earliest delivery date was now OCTOBER 13!!!
I said I wanted a human to deal with, and they gave me a Chatbot named Rochelle, who gave me nothing but platitudes about how sorry RXO was and that they said October 13 was the earliest, although it now looked like Oct. 22. UNACCEPTABLE!!

Pedro and Daniel were fantastic! Awesome support, thank you.

Well the delivery wenty ok but. The delivery personel were ok. There was no point of hireing them to do anything else. Again thgey brought the dishwasher before 0700 in the morning. Again they did not install the new dishwasher or uninstall the old dishwasher. We are getting sa refund of the services. It was pouintless to ask them to do this in the first place. I will be callinig both companies and making formal complaints.

RXO has had my package for over a week, and the delivery experience has been incredibly frustrating.

I set aside my entire Saturday specifically to be home for the scheduled delivery. Then, sometime during the day, I discovered that RXO had rescheduled it to Sunday. No email. No phone call. No text. No notification whatsoever. And with an Amazon order the tracking number beginning with RX doesn’t work anyway.

It gets worse. RXO’s automated system says the package requires a signature, while their phone support says it does not. Since this is a high-value package, I asked them to move the delivery to Monday when someone could actually be home. They refused to reschedule it just now over the phone.

So after holding the package for more than a week, RXO changed my delivery date without telling me, provides contradictory information about whether a signature is required, and then refused to move the delivery to a day when someone could safely receive the package.

For a company whose entire business is logistics and delivery, basic communication and scheduling should not be this difficult.

Honestly, I am extremely upset that they're making me wait a week. Where a part that is literally sitting on a loading dock, 2 hours away from my business. We depend on having our deliveries delivered on time. And the fact that there's some kind of paperwork Between their company and Amazon that does not allow you to do will call to drive 2 hours to pick up a part that's sitting on a loading dock is extremely upsetting
Now I can understand it if you own the product that's sitting on your loading dock, but you don't. I do I have a receipt and paid $2000 for it, and it should be my prerogative, whether or not I want a wheel call and go pick it up, not your company and Amazon's policies. I think if I ever have anything delivered again.I'm not gonna ask them.I'm gonna tell him I don't want it sent through this company. Don't think I'll ever order any oversized items off of Amazon and ever have them send it through this company. I asked to speak to a manager at the place and see if they would do like a one time deal to let me be able to send somebody from our office to go pick this hitch up or one of our rvs. And instead of them putting a manager on the phone, and letting us work this out to where I could send somebody from our office to go, pick this item up. Then they told me I had to wait a week. And then sent me over to Amazon and Amazon is sitting there. Telling me to basically that there's nothing that they can do. Their hands are tied.

The 2 delivery men were very courteous and professional. They did a wonderful job.