RXO Reviews 

They called before delivery. Both gentlemen were polite and carried my cabinet into the house. I had a great delivery experience!

The guy's were fantastic; very professional, courteous and FAST! They did a wonderful job getting everything moved where it needed to go inside the house, which was hugely appreciated.

Delivered as promised by nice people. So far I am satisfied with the quality of product and correction of pieces that were not

Well, customer service said there'll be followups but nothing

This is the second time I buy product and it’s being shipped by RXO and they have no idea what’s going on with the product.
When you place an order request, do not ship by RXO.
I normally do not place any reviews against or pro anyone but this time I had to because this is the second time same BS happens.

I have just spoken with customer service, but unfortunately, the representative could only repeat the information already provided on the website and was unable to help me find a delivery time that works with my constraints.

The company only provides a 30-minute notice before arrival, which is not convenient for someone who is not at the delivery location. I need to drive two hours to be there and wait for the delivery, so having such a short notice makes it very difficult to plan.

I had hoped that speaking with someone over the phone would allow us to find a solution, but unfortunately, that does not seem to be the case.

The delivery people were courteous, quick and cautious. They kept us informed on delivery times!

Your delivery people were outstanding! They were very methodical and careful about how they handle the cabinets! They were very understanding about our spatial limitations and did their best to work through it. I also appreciated the great communication from the beginning to the end, especially being able to use your app that allowed me to follow the truck. I knew exactly where they were and how long it would take them to get here! I called the cabinet co. and raved about it!

Delivery team was professional, polite, helpful and knowledgeable. 10/10

Customer Service does not answer calls, emails or voicemails. i would not recommend this service to anyone for LTL shipments.

Horrible communication from logistics. Delivery crew was great

My front yard has trenches all over it as we are under construction. According to my son, the cabinet delivery crew was badass and adaptive!

I have a challenging driveway--steep, relatively narrow w/bit of a curve at the bottom: a driver has to be extraordinarily skillful to back a 26' box truck down w/o damage to landscaping or lighting &make the jog at the bottom to back to my garage; however, box truck deliveries can be done easily and safely for both property and truck, IF my direction, as homeowner, are followed. I met the truck, explained the process & they refused, "we're the experts..." & started backing down; I said "no, it's my f'ing property" and they said "we're gone." This was a DOA appliance pick-up/exchange from Costco--and the Costco customer service folks were great but couldn't do anything about RXO's delivery team or their refusal. The irony is an identical RXO truck delivered the original (faulty) appliance 5 days before, the driver followed my instructions; it was easy for him, safe for my property and they were in/out in minutes, easy-peasy. Now, just frustration!

You guys have been great from the start. Allowing us to reschedule delivery. And they showed up on time with a smile and very professional. They worked well together to unload everything in a safe and timely manner only have two boxes that the cardboard was damaged however upon inspection everything looks to be in good condition. Thank you for a great and professional service.

Sincerely
Jeremy Bowers

Tracking and phone and text updates were helpful. Delivery drivers were kind. They asked where I wanted my package which was awesome.

I was expecting an order August 6th and they told me between 3:00 and 7:30 it would be there it never showed up no call nothing I had to call them. They tell me it would be here the next day. I got a text in the morning Saying it would be here early at 1:30 8:00 p.m. about 3:00 I got a message saying it will be there between 3:00 to 7:30. Again never showed up no call no explanation no anything I called them later that evening what they told me what the truck broke down both days. So I called them Saturday for a better explanation they put me on hold three times and never got back. I ended up calling the place I ordered it from telling them I missed two days of work waiting on them. Not very professional not very good customer service at all I'm very disappointed in a little bit upset about the whole situation. On my tracking it said it was in transit for one month almost not quite a month but it was for say 3 weeks with the heck is that. Then both days you said the truck break down I call BS. I wrote them an email saying I want my stuff in 48 hours all I hear is sorry sorry you know! Very unhappy. For a return email saying they are trying to resolve it . Again I call BS bad business

The two delivery guys were exceedingly polite, respectful and friendly, as well as being efficient. You should genuinely give them both a nice raise! :)

Absolutely unacceptable service from RXO.

Our IKEA delivery was confirmed for Saturday, August 8 between 8 AM and 12 PM. Then, at 8:12 AM on the SAME DAY, RXO suddenly moved it to Tuesday with no proper explanation. After spending almost 3 hours on the phone with RXO and IKEA, we were told the delivery was rescheduled for Sunday.

We stayed home Sunday waiting again. No delivery. No call. No text. No update. At 1 PM, WE had to call RXO ourselves just to find out they were not coming.

So twice, RXO confirmed a delivery and then failed to deliver, while leaving us to chase them for information.

This is one of the most unprofessional and unreliable delivery companies I have ever dealt with. Zero respect for customers’ time and absolutely terrible communication. I would avoid RXO whenever possible.

The delivery guys were friendly and helpful. Great job!