Sana Safinaz Reviews 

I am extremely disappointed with my online shopping experience with Sana Safinaz. I ordered a suit online, and when it arrived, it was faulty — there were prominent stains on the white fabric, which was embarrassing in itself. What made it worse was the customer service response. I submitted a complaint online and received only an automated reply saying my concern had been forwarded to the relevant department and that I would be contacted soon. More than 10 days have now passed with no follow-up.
I then took the suit to the MM Alam Road branch in Lahore to request an exchange or replacement, but the manager told me it could not be handled in-store since the order was placed online and shipped from Karachi.
This entire experience has been extremely disappointing. It feels like there is little to no protection for consumers in Pakistan.

Sanasafinaz has versatile range of clothing,from colours to styles and designs,SanaSafinaz depicts true eastern as well as modern culture,I'm fully satisfied with this brand.Their delivery and customer service is also very good.

I had very bad experience before but your agent Maham is so polite and understanding that she resolved my issue in just minutes and I’m very grateful of her… she is so better than your other employee who just ignore customer issues and made me wait lot for little thing… once again I’m grateful of Maham she is very good at her work!

Hi , I have been writing emails to the customer service from May 2nd about my order confirmation- #####- ###683 , which was delivered to USA .
An inner slip was missing for the item # SKU: SS25MUZ214AP3 and the suit is not wearable without the inner slip , fabric of the suit is a mesh . I am tired of politely writing to their customer service and getting vague replies.
Avoid them at all costs , there’s no such thing as customer service on their diary!!

Sana Safinaz team does not even deserve 1 star.
I placed an order on 26 Feb 2026. They cancelled my ordered saying system did this. i asked for a refund. it is 24 April today and still no refund. last email i got from them was on 11 March to say my refund has been processed on their side but i ahve still not received anything. scammers.... it was my 1st order to them and i did a big order.... thieves...

I would start by addressing all people who want to order from them locally or internationally avoid them like plague.
They not only sell cheap quality clothes but also defective and customer services is equally pathetic and non existent.
Specially the online order they will send ypu yheir seconds and then stop responding happened not once bit twice and both time no one took any notice or accountability.

I was delivered torn dresses on two separate occasions. Despite my continuous weekly follow-ups, there has been no proper response, no POC contact details, and no serious effort to resolve this matter since JAN 2026. Additionally, the behavior and handling of my complaint have been highly disappointing.

Due to this negligence, my event was completely ruined. I have faced significant mental stress, inconvenience, and a complete waste of time.Receiving defective items twice
Poor customer service and lack of response
Mental stress and inconvenience caused
Ruined event
I am genuinely disappointed with the lack of response and service.

I am extremely disappointed with my online shopping experience with Sana Safinaz. My previous order had a size issue, and now my recent order arrived with a stain. On top of that, I’m being asked to pay shipping for a mistake that wasn’t mine. Calls to customer service either don’t connect or stay on hold, which is very frustrating. Brands should fix issues, not frustrate customers!

Customer service was very poor. The team should verify information before responding to customers, and they should stand by what they communicate.

My issue started when I noticed that the checkout calculation was showing amounts in rupees instead of dollars, while the website stated that international shipping is free on orders of $200 and above. Later, after contacting the team ,they informed me that free shipping applies to orders of $300 and above.
However, even after my order total reached $338, I was still being charged for shipping at checkout. I was then told that there was an error and that free shipping would not be honored.The main concern is why free shipping was confirmed initially without proper verification. Since this was an error on your side, the customer should not be penalized. Once confirmed, the commitment should have been honored.
This experience reflects a lack of proper customer service handling, and the team needs better training in communication and accountability.

Total Paid: Rs 44,695
Items Received With Major Defects
I am extremely disappointed with the quality of the stitched outfits I received in my recent order. For the price I paid, I expected premium quality, but several items arrived with serious stitching faults and fabric damage.
Issues found:
• One of the suits (Stitched Muzlin Lawn Suit – Rs.11,499) has a big tear in the embroidered area, which looks like the fabric ripped during stitching.
• The culotte of the same suit is poorly attached and hanging loose.
• Elastic stitching on the trousers is unfinished and coming out.
• Several seams are uneven, unfinished, or incorrectly stitched, making the outfits look cheap despite being full-price items.
I’m very shocked, these defects are not small, they make the outfits unwearable.
For such a reputable brand, this level of quality is unacceptable.

My experience with Sana Safinaz was very disappointing. I ordered 9 articles, but I only received 7 — and one of them was missing the shalwar (bottom piece). I contacted their customer service for a refund, but I haven’t received any response so far.

I made the payment online, which turned out to be a big mistake. Their customer service is not cooperative at all. I strongly recommend not to pay online — always choose Cash on Delivery, otherwise you might never get your money back.

Very disappointed — I didn’t expect this kind of behavior from such a well-known brand

Worst customer service
Outfit wasn't quality checked despite having a label.
The threads had come out a lot from an area from an embroideryoutfit. I contacted them three times but they only responded once and nothing after that.

Sana safinaz customer service is very very bad, no call response no what's app message reply, they just make people fool, please don't buy from here, they just have big name lebel and nothing.

My sister in law was on visit from Pakistan she bought dress as a gift for my kids . We love to see them but when stsrt using buttons fell off neck line ripped armhole is tooo tight with elastic neck hole is too small for the sizes and materials are just cotton is good all other 👎.neck holes for 10 years is justlike 3 years old and sttiching is very bad .I am giving this review for quality control plz take it as a guideline.

I am extremely disappointed with my recent experience with this company. The promotional offer on Pakistan independent day was “ Buy 5 items for the price of 3”. I placed the order and paid around £500 in total. After more than 3 weeks of placing the order as there was no update I contacted the company and was informed that the two articles which were meant to be free as part of the deal were “ faulty,” and I can only get 3 items. When I inquired about the payment instead of resolving the matter fairly, the company told me that the special offer is no longer valid there fore they can’t honour it anymore therefore they will have to cancel my entire order.

What is even more unacceptable is that I had to reach out myself to inquire why my order was delayed, only to be told of this issue with my order. At no point did the company take the initiative to inform me, despite being fully aware of the situation.

My impression is that the special offer on Pakistan’s independance day was in fact a scam and was merely a marketing ploy to take advantage of our patriotic spirit. To offer 2 items for free after paying for 3, and then to be told that the 2 free items were no longer available and that the offer has now expired, seems entirely convenient and very suspicious.

This lack of transparency and professionalism reflects very poorly on the company’s customer service and integrity.

I wonder how many more people would have had the same experience ?

Not given my missing suit. Disgusting and shit service.

My parcel went back as it could not be delivered due to my mistake . I contacted zaihgam and he made sure it gets stopped at Miami n gets shipped back to Kansas. He was in constant touch through what’s app and worked with me to get the parcel back to me in no time. I was so worried tht my money would go waste and I won’t get it delivered but due to him it was all possible.
Thank u so much ☺️
I will shop back with Sana Safinaz again

Zaigham Ali guided me and supported me throughout the entire process. He patiently answered all my questions and cleared up any confusion I had. Honestly, this was the best service I’ve ever received from any store in Pakistan—thanks to him!

Zaigham provided me with very reliable and prompt service. He offered relevant and timely assistance, helping me resolve my issue and meet my expectations. I am a big fan of Sana Safinaz clothing and their speedy shipping service.