Sana Safinaz Reviews 

I ordered a dress from sanasafinaz website and when got the delivery it was sent to me abroad. As there were a lot of dresses and I asked a friend to bring these dresses for me, she couldn’t check those dresses before bringing to me and also we know that Sana Safinaz is a well known brand so they won’t cheat. But we were wrong. I got an item which has 3 QC problems and it was even mentioned on the tag. I am attaching pictures. This dress has different colors stain in front of dress, on neck and back neck also. Also they even put stickers on it where those stains were but they choose to send me this defective dress. And when I contacted them via mail, no answer and then via WhatsApp and then no solution. Be very careful before ordering from this brand, they will only cheat.

Husband bought kurtas they all defected one of them has no buttons 😡

Extremely Disappointed – Poor Service and No Resolution

I am extremely unhappy with my purchase from Sana Safinaz. I placed a large order that included many items, and upon receiving the package, I discovered that one piece was missing. I immediately contacted customer service and explained the situation. Instead of helping, they insisted that I provide a picture as proof.

How am I supposed to take a picture of something that isn’t there? It’s unreasonable to expect customers to provide photographic evidence of a missing item—especially when it’s one piece out of a large order. It’s not like I would go through the hassle of reporting a single missing item just to make something up.

Despite several emails and follow-ups, my concerns were repeatedly ignored. Their customer service was unhelpful, dismissive, and failed to provide any kind of resolution. I made it clear that I wasn’t going to waste more of my time over one missing piece, but the entire experience left a bad taste.

Very disappointed with the lack of professionalism. Definitely not recommended—I won’t be purchasing from them again.
Order number
2005077971

Item number
Stitched Multi Printed Shirt + Culotte +Dupatta
1000000077857.

I received the shirt and dupatta
but I didn't receive the culotte .

Thoroughly disappointed with the ladies suit I purchased from @SanaSafinazOfficial.
They sent me a discoloured shirt that clearly didn’t match the trouser—completely different from what was displayed online. Since its arrival, I’ve repeatedly contacted them via email and phone, only to receive automated responses. On the rare occasions I’ve managed to speak to a representative, my complaint has been dismissed outright with the claim that a “fresh item” was sent—without so much as verifying my concern.

This was not a cheap purchase that can simply be brushed aside.

I’m now sending a formal legal notice, and if the issue remains unresolved, I will file a civil suit under the Sindh Consumer Protection Act, 2014. At the end of the day, it’s not just about the money—it’s a matter of principle.

Update 2: these people are so obnoxious. They sent me an email stating that one of the articles was imperfect and that they would issue a refund. I responded and still didn't get any money back. So, I went and checked the order status and saw it was still processing at the warehouse. Right away I called my credit card and filed a dispute and within three days I received their merchandise. I reversed the dispute but they still did not respond how and when they would refund the piece that they took the money and did not send. I am super frustrated with their horrible customer service. They lied in the beginning. Then the next rep was nice. Now, I am going through the same issue. I am not even sure when I'm going to get my money back.

Update 1: they responded and was very understanding and kind. They were also willing to issue a refund. I am pleased and willing to continue with the purchase. I will update again after I get the merchandise.

Please do not buy from them. The worst customer service. They lie. I spent so much money not to get a bad customer service and lies. They told me they cannot put a lining in the sleeves after order has been placed. But it’s not mentioned otherwise on their website. I have requested for a cancellation. They come back and said they the order has been shipped with no tracking number and closed the chat!! I didn’t receive any confirmation email with the tracking number either! These people can do better!! They are simply LIARS!! I bought from their own website. Not a SCAM site.
Order number 14000550567

I cannot express how deeply frustrated and disappointed I am with Sana Safinaz. I’ve been waiting patiently for a resolution to an issue where they completely forgot to send part of my order, and now they’re asking me to provide proof. I've already shared multiple forms of proof, but they continue to ignore me and offer no real solution.

I’ve repeatedly informed them that I will be leaving Karachi soon, and yet, despite this urgency, there has been absolutely no proper response or effort to resolve the issue. For a big, well-known brand, I expected so much better. The lack of accountability for their mistake is beyond disappointing, especially when I’ve been so patient throughout this entire process.

Their customer service is absolutely horrible. I’ve been continuously messaging them with barely any response, and when I do hear back, it’s always a generic “it’s shared with the relevant team.” Well, clearly that’s not helping me at all. It feels like they don't care about their customers at all.

I trusted this brand, but now I’ll be warning everyone I know to steer clear. This is completely unacceptable, and I’ll never be shopping here again.

People in the comment section aren’t lying. First of all, do not order from them. They’re truly scammers. I placed an order and received all of the articles except one. They sent me an email and said that one article is out of stock. They offered store credit and refund. I asked for refund and I’ve been sending emails back and forth for almost two months now. I also spoke to people on WhatsApp but no use. They keep saying “your inquiry has been forwarded to relevant department.” That one suit was the most expensive one in the order I placed. They loot international customers. BEWARE guys!!! Save yourself the trouble and time. Once again, do not order from them. They don’t even deserve 0 stars. I might as well post about this on social media like TikTok to spread awareness. All I want to say is that SHAME on you Sana Safinaz for scamming people. I didn’t expect this from a well known brand.

Abysmal customer service. Non existent almost. They just don't respond to queries and are vvv unhelpful n lazy.

Also quality is a hit and miss with some clothes being v poor in quality.

Also prices are now through the roof for anything halfway decent

Ordernr: 2004579083
I am utterly disappointed with the disgraceful. service provided by Sana Safinaz. I placed an order but refused to accept it, as instructed by one of their customer service representatives (Raza). Months have passed, and I am still waiting for my refund. This is not about a few hundred rupees! It’s about an amount of 116,000 rupees!
I reordered the same items in different sizes as advised and even split the order into two parts to stay under the cash-on-delivery limit of 50,000 Rs. Despite countless follow-ups, the issue remains unresolved.

This shocking lack of communication, accountability, and professionalism is completely unacceptable. I strongly warn others against shopping at Sana Safinaz.

I purchased a dress in Pakistan and was given a already packed one. On coming back to Canada when I opened it the shirt was ripped on both sides.

I have ordered clothes worth 1300 AED from them which is delivery paid, when I received the suits, the delivery agent is asking money again in the name of customs and VAT, which is not applicable and when I contacted Sana Safina guys they are telling you have to pay furthermore I have ordered 1300 worth of clothes and I have received only 600 AED worth the other 700 AED is missing. And the quality of the suits are very cheap not worth and they have over priced all the suites since they buyers are sitting in different countries. And before buying any suit please see the reviews and their return policy and language of the policy after that you yourself will not buy. I did not see the reviews and i got cheated, please beware and do not buy a single suit from them, its a waste of money.

Piasy barbad hn apky js NY Lena hn

So I ordered a dress and defective dress was delivered. And so I complained. Wow their reply was totally disappointing. They clearly denied and said we apologize but we cannot change it.
What a shame. Pathetic pathetic company. Please refrain from buying from them

I recently ordered three articles from them, and unfortunately, one of the items was defective. I sent them a picture of the defective product, clearly showing it was their fault for sending it to me in that condition. The process of addressing this issue was quite disappointing. It took a long time for them to process my complaint, and their responsiveness on WhatsApp was very poor. I often received generic, responses like "We have forwarded your complaint," which added to my frustration. I didn't have much time to send the defective item back and wait for another 5-7 days for a replacement. The lack of professionalism in handling my complaint was evident, and it left me with a less than satisfactory experience.

What a pathetic company... they won't even refund my money back since January and the customer service team on whatsapp are disgusting

DHA Y block branch. I really enjoyed the shopping experience and found some good pieces, the sales girl was super nice and helped me a lot and I came out of the shop a happy customer, BUT when I came home, 2 out 3 pieces had STAINS on them. They gave me packed pieces and thankfully I opened and check them at home. Now I’ll have to take them back and get them replaced. What a waste of my time.

I placed an order on Monday where the payment was duplicated. I was very worried I would not get my money back but it is now Thursday and the refund has been processed- i have received confirmation of this from my bank. Saqib called me many times to assure me that it was all in hand and I am thankful for his help with this stressful matter. He assured me that my order is also being processed and I should receive it before eid. Once again thank you Saqib

Poor customer service , rude and indifferent branch manager .

I gave an order on their website and after 3 days they said its out of stock and this happened during the time of eid which has ruined it and the agent is just telling me to select another article pathetic

Awful experience

I was very disappointed with their online shopping service.
I ordered from London online a 3 piece unstitched suits and they have sent me replicas instead. They have so many followers and giving this kind of fraud service has shocked me. I have never shopped from here again and has spread the word. Awful experience.