No delivery, fobbed off with 'my address is too remote'! The original tracking number didn't work, then no tracking number supplied for a 're-delivery' and no knives received. Upon checking Companies... Toon meer
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Jeg forstår ikke hvorfor kniver produsert i Kina markedsføres som japanske. Dette er ren villedning. De samme knivene finnes på Alibaba til langt lavere priser. Vær ærlig med kundene – oppgi tydelig... Toon meer
I couldn’t praise Santoku highly enough. Bought a set of Damascus knives a good few years ago and absolutely love them. This week I broke my cleaver using it to cut something it’s not meant for. Despi... Toon meer
So pleased with this Aiko Dasmascus Steel Knife Set and Whetstone. These knives are super sharp, seriously elegant, well weighted and crafted and feel built to last a lifetime. No more cheap knife set... Toon meer
3,5
Gemiddeld
689 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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I bought these knives as a present.
I bought these knives as a present and was really impressed by their quality. They arrived on a presentation box. My husband loves them.
12 juni 2023
Review zonder uitnodiging
Kiyoshi Kyokuto knife for fish
I am very happy with the quality of my Kiyoshi-Kyokuto forged steel knife that I bought for slicing fishes.
24 mei 2023
Review zonder uitnodiging
Wow!!!
I bought this knife for my husband's birthday and when he opened the package he was extremely happy, he loves it ☺️ It's very well made and excellent quality. Thank you Santoku Knives ❤️
22 juni 2023
Review zonder uitnodiging
Long waiting times and very poor communication
Delays, long waiting times for any stage of my order and very poor communication. It took days and days to be delivered. Nobody available on the online chat, no replay to the emails. Eventually the order would arrive, but I will never order again from them (santokuknives.co.uk)
1 juni 2023
Antwoord van Santokuknives
Thank you for your review
We are sorry that you have decided to not share your order details with us, so that we can look into this for you.
Please know that we reply to each and every message/communication we received in order of date and time received, and always within 24 hours.
Our anticipated delivery is 7-10 working days, which is stated on our website. We do everything we can within our control to keep delivery times to a minimum.
Please come back to us if we can help you with anything at all
With all kindest regards
Lucy
Really good knives
13 juni 2023
Review zonder uitnodiging
Good knife lovely feel to it
Good knife lovely feel to it however the delivery time is not good as it says 7-10 business days yet it takes a couple of weeks to deliver good product but poor delivery
31 mei 2023
Review zonder uitnodiging
Awful delivery, poor communications.
Product ok. The order (a present) took weeks for delivery and the communication was dreadful. I would never order from them again as it follows if the product isn't immediately available the customer should not be able to order it. Tracking site provided was next to useless.
7 juni 2023
Review zonder uitnodiging
For price comparison other is really…really good
For price comparison other is really good I was surprised 👍
3 mei 2023
Review zonder uitnodiging
Ordered a knive on 18th May still have…
Ordered a knive on 18th May still have not received item. No communication from company. Impossible to contact. Saty away from this company at all costs.
18 mei 2023
Review zonder uitnodiging
Antwoord van Santokuknives
UPDATE: 8th June
Good Afternoon Mr Sobol
We hope you are well today
We have checked your order and the tracking indicates that your order was delivered successfully with Royal Mail on 7th June.
Please come back to me if I can help you with anything further
With all kindest regards
Lucy
---------------------------
UPDATE: 6th June
Good Afternoon Mr Sobol
To update you that we have checked your tracking today on the Royal Mail tracking page, and it indicates that your order is out for delivery to you today.
Please come back to us if we can help you further with anything at all
With all kindest regards
Lucy
-----------------------------
Thank you for your review Mr Sobol
We have looked into your order and can see that your order was despatched from our warehouse on 19th May, when a Shipping Confirmation email was sent through to the email address given with your order, at 10:05am, with the tracking details for your parcel.
We have looked at your tracking on the Royal Mail tracking page, and the information updated yesterday at 5:27am to confirm that your order had arrived into a Royal Mail distribution centre. It will now be delivered to you in 1-2 working days.
Thank you for your email received yesterday at 1:14pm. We aim to reply to all communications received within 24 hours, and in order of date and time of receipt. I can see from our system that my colleague replied at 1:41pm yesterday, and the email was read at 3:25pm.
Please do come back to me Mr Sobol if I can help you further with anything at all.
With all kindest regards
Lucy
Good knives but spoilt by shipping issues
**Review revised 12/06/2023**
I ordered a Santoku knife, kiritsuke knife, and a magnetic knife rack worth £165 from Santoku knives on 18th May 2023. On 21st May I got an email confirming that my order had been shipped. I followed the status of my order using the tracking information provided; however, over two weeks passed without any update and stated only that my items had been despatched.
According to the merchant’s website the stated lead time for domestic shipping, was 2-7 days. I contacted Santokuknives on 30th May using their online form which they state they will respond to within 24 hours. Unfortunately, several days passed without any response which prompted me to post my review on here which I have continuously updated as my dealings with the merchant have progressed. I received an initial response from on June 5th and obliged their request for further information.
After this I finally received an update on the status of my order as well as an apology. They confirmed their shipping policy was incorrect and did not states the correct timeframe which apparently can be up to 15 days! A lot of unnecessary upset and confusion could have been avoided if they had been transparent about the shipping delays and used clearer language, as when I get confirmation my stuff is “on its way” I assume it is in the mail system. Sadly all This meant that the items were not recieved in time to present them as a birthday gift which is what they were intended for.
On a positive note, when the items were received the recipient was please with them and has commented on the quality of the make. Just a shame the customer experience did not match.
18 mei 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Good Afternoon
Thank you for confirming your order details so that we could locate you and your order on our system to be able to help you. Unfortunately we could not help you before requesting further information, as we only has the details 'MJ' from your review.
Thank you for your message to us on 30th May, which I can see that my colleague replied to on 31st May at 7:05am. We can see that our reply has not been 'viewed' and therefore we wonder if we could ask you to check your JUNK folder in case our email to you has slipped into there? I can send via email, a screenshot of our reply for transparency.
Our sincerest apologies for the incorrect transit times being stated on the Shipping Policy page. The correct info is listed on the Shipping & Delivery page via the HELP section on our website, which is anticipated to be 7-10 working days. Thank you for highlighting this error to us, which we have amended to be the correct information, and we do sincerely apologise for any confusion and disappointment caused. This was an honest mistake for which we apologise.
I have escalated your order to our Shipping Dept for an update on your parcel delivery, as we would normally expect the tracking to have updated by now. I shall be back to you as soon as I possibly can with an update for you.
Please come back to me in the meantime, if I can help you further with anything at all and I will be in contact with an update on your parcel immediately on receiving the information from our Shipping Dept.
With all kindest regards
Lucy
Thank you for your review
Thank you for your order. We anticipate our orders to be delivered to our customers in 7-10 working days, and advise to allow approximately 7-15 working days to include processing. We would therefore advise a delivery date of up to 8th June.
I am afraid that I cannot check our communications system for any correspondence and you have not given your name with your review. However, we do reply to each and every communication received within 24 hours and in order of date and time received.
We provide each and every customer with their full order or a full refund, should any problems arise during delivery.
Please come back to me with some more details so that I can advise you more fully.
With all kindest regards
Lucy
Awful
Wow. Wish I had read these reviews before ordering. Absolutely awful, customer service and communication. Still don't have a knife that I ordered on 9th May (23 days ago). I fail to believe it's even a real company, sending a dodgy link to tracking that just provides adverts and pop ups. I've asked for a refund but assume that will take just as long. The email responses don't give any details at all, provide no update and try to confuse you with paragraph after paragraph so you are tricked into believing they're taking it seriously when so obviously it is a template. So, so bad.
1 juni 2023
Review zonder uitnodiging
Antwoord van Santokuknives
UPDATE: 6th June
Good Afternoon Mr Wray
We have just checked your order and the tracking indicates that your parcel was delivered to you successfully on 5th June.
Please pop it into the post with the Royal Mail prepaid label that we have sent through for you, and we can refund your full payment immediately on receiving the parcel.
Thank you ever so much
Kindest regards
Lucy
-----------------------------
Thank you for your review Mr Wray
We have looked into your order and can see that the tracking updated on 3rd June to show your parcel's arrival into a Royal Mail distribution centre, and has updated again this morning to indicate that your order will be delivered to you today with Royal Mail.
Please send the order back to us using the prepaid label for Royal Mail that we have sent through, and we can process your refund for your Mr Wray.
Please come back to me if I can help you further with anything at all
With all kindest regards
Lucy
Knife Love
Prompt response to my inquiries
My knives were in perfect condition
28 mei 2023
Review zonder uitnodiging
Yeah very bad company so far been…
Yeah very bad company so far been waiting over two weeks for a single knife after being told ten days they keep adding days in each time I speak to them which is rare as they don’t bother with emailing back see a lot of bad things being said about them and no proof of the blades being Japanese if they send proof to me I would be happy but as said they never reply the items is still somehow on a plane for last two weeks and never touched down makes no sense to me how this could be possible really wish could find a place with decent service will update when/if I finally receive my knife.
Edit- so they have now admitted the items is lost and have yet to do anything about it believes the reviews you are reading having to chase them so they finally do their jobs customer service is shocking, they really can’t seem to give a damn
31 mei 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review Mr Massot
Thank you for your emails today. We aim to reply to all communications within 24 hours and in date and time of receipt. I have replied to you earlier this afternoon to explain that we would have expected your tracking to have updated by now, and so I am checking your order with our Shipping Dept and carrier for an update. I will be back to you as soon as I hear anything at all.
We never leave any customer without their full order or a complete refund, as is only right and legal.
I have forwarded our certificate of authenticity through to you, and am glad that this was helpful to you.
I will come back to you as soon as I possibly can with an update for you
Please come back to me in the meantime if I can help with anything at all
With all kindest regards
Lucy
Great product but delayed delivery
I ordered a knife from Santoku for my husband’s 30th birthday around 3 weeks in advance. I read that the average shipping time was around 7-10 days, so I thought it would arrive in time but it still arrived late (around 4 weeks in total). The customer
service team were helpful however I would highly recommend chasing them if you are waiting on an item as the tracking links really aren’t very helpful or easy to understand. The knife itself is very good though and well worth the money and time spent waiting for it.
15 mei 2023
Review zonder uitnodiging
Excelente servicio y comunicación. Buen producto.
Realice dos pedidos y todo fue perfecto. Muy buena comunicación y seguimiento
de cualquier incidencia que se ocasione por parte del vendedor. Muchas gracias .
27 april 2023
Review zonder uitnodiging
Excellent purchase
I bought a set of knives and was so deligghted with them that decided to purchuse wall rack for them.
Knives are extremely sharp and functional, well ballanced and fit to your hand. Wall rack has a very strong gripp but smaller knives need to meticoululsy cleaan as they may slide - wipe them with clean cloth as minimal ammount of grease will make them moving down.
10 mei 2023
Review zonder uitnodiging
Beautiful piece of art
Beautiful piece of art! Very light, well balanced and gorgeous style of knives. Customer service very helpful and quick.
10 mei 2023
Review zonder uitnodiging
fake reviews
I received cheap light chinese knives with no certification with much delay in ordering. I would trust them to refund so rather have something rather than nothing. Santokuknives main efforts seem to creating bogus single reviews stating how great the knives and amusingly the customer service. I notice they have desperately try to flag any criticism as malicious the only thing malicious is the fact theyre still in business
15 december 2022
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review Mr Chislett
We are very sorry to lean that you are not happy with the items you have received.
Thank you for your order placed 28th November which we can see that you received on 21st December. We do apologise if there was a delay with your delivery. We do state on our website that we anticipate our orders to be delivered to our customers in 7-15 working days, with a polite notice to allow extra time during busy periods, such as Christmas.
Unfortunately during December 2022, we experienced delays with our orders due to strike action in the UK, including that of Royal Mail, which did affect a small number of our orders.
Our knives are made with Japanese steel by one of the largest manufacturers, who make the items for many of the well-known and high-end brands around the world.
We are very grateful to have many repeat customers, including prestigious chefs. We are very proud of the quality of our blades, which we cover with a lifetime warranty.
We also offer a full refund for any items returned to us unused. We are sorry that you have not contacted us to return your order to us for a full refund which we could have facilitated for you.
We welcome all legitimate feedback on our products and our services, including the reviews we receive. Trustpilot et al use rigorous checking methods to ensure that all reviews come from an authentic source including checking IP addresses and requesting proof of orders.
With all kindest regards
Lucy
Absolutely gorgeous knife
Absolutely gorgeous knife, that feels great in the hand. Cuts well and it's edge retention is out of this world! Would recommend to anyone, and I most certainly will be purchasing more in the very near future!
3 februari 2023
Review zonder uitnodiging
No product,no money back , no support
The tracking the parcel from them is so difficult first . On website they have 7-10 days delivery but then they telling you is a 10-15 working day so in my case I ordered 09.04 and they told me I will get the item before 1st May .Then my parcel was delivered and sign but no one was home . What santoku customer service told me is my problem now and I need to complain to royal mail . So I spend my money and get anything spend lots of time to contact them contact royal mail but is doesn’t looks like my problem is going to be resolved. And finally please make sure is that what you want this are made in china knives and on certificate they have is nothing about this is a Japanese steel as well .
Edit .
1. I just want to make it clear the delivery time may be 15 working day . In my case that was a big different as I was moving out .I only saw info 7-10 days for delivery as this is on the top of website.
2.Your college assisting me with what ? Only info I got from you is : that is your problem you need to complain to royal mail . In our record the parcel was delivered . But again living stuff on door mat when no one in is not delivered specially knife .
3 . I do have this certificate from you only proofing what material was use in this specific sample is not confirming orgin etc .
Pleas be more clear with information on website. An argument as Appel is made in china mine everything from china is superb is not right.I didn’t expect for this many something special but I don’t even get this knife you left me with problem and I need do deal with Royal Mail
24 april 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review
Thank you for your order placed 9th April. Your order was despatched from our warehouse on 11th April and was delivered to your address on 24th April - 11 working days from receiving your order. We do state on our website that we anticipate our deliveries to reach our customers in 7-10 working days from despatch (with a polite notice to allow for 15 working days for processing and delivery).
Thank you for contacting us to report that you have not received your order.
I have checked your communications thread and can see that my colleague is actively assisting you with your order. Thank you for sending through your Royal Mail complaint reference number so that we can actively investigate with the carrier.
It is unfortunate that the postman took a photo of your parcel on your doormat inside your apartment building and left it there. We do insist on signature deliveries for all of our orders. And unfortunately, as there is a signature on the Royal Mail Proof of Delivery, it just takes a little longer to resolve. We never leave any customer without their full order or a refund.
My colleague has passed on your information to our carrier and we will be back to you as soon as we possibly can.
Our knives are made with Japanese steel for which we have a certificate of authenticity for any customer wishing to see a copy.
We will be back to you as soon as we possibly can
With all kindest regards
Lucy
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