No delivery, fobbed off with 'my address is too remote'! The original tracking number didn't work, then no tracking number supplied for a 're-delivery' and no knives received. Upon checking Companies... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Jeg forstår ikke hvorfor kniver produsert i Kina markedsføres som japanske. Dette er ren villedning. De samme knivene finnes på Alibaba til langt lavere priser. Vær ærlig med kundene – oppgi tydelig... Toon meer
I couldn’t praise Santoku highly enough. Bought a set of Damascus knives a good few years ago and absolutely love them. This week I broke my cleaver using it to cut something it’s not meant for. Despi... Toon meer
So pleased with this Aiko Dasmascus Steel Knife Set and Whetstone. These knives are super sharp, seriously elegant, well weighted and crafted and feel built to last a lifetime. No more cheap knife set... Toon meer
3,5
Gemiddeld
689 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered a Santoku 8 inch chef knife…
I ordered a Santoku 8 inch chef knife on 25th Oct. First of all they said there were problems delivering to Northern Ireland. That was 6th Nov. I changed the delivery address to an English one. The knife still has not arrived. I keep getting conflicting information when tracking. I cant tell if the item has left the Netherlands, is going via the Netherlands, where it is sourced from (does not look like its the UK) or if its now in the UK. They suggested that I track the item using the "shop" app. When I did this, I saw that the item is in transit somewhere in Virginia, USA. That does not make sense when they have confirmed to me that they have accepted a UK delivery address.
I keep getting told that the item will be delivered and that it is on its way and that once the item is out for delivery, SantokuKnives have limited options in determining what is happening with the delivery. Its a complete mess and I now regret making this order.
I am in the process of talking to my credit card soon company. There is enough conflicting information to suggest that this could be an elaborate hoax, which I have relayed in my report to the credit card company. I have just requested a refund from SantokuKnives, which I hope they can honour.
The customer service at times appears to be professional and prompt but it looks like I am getting the same update time and time again and little interest is shown.
Here I am almost a month later, and the product does not look like it is going to be delivered to the destination address. My focus now is on securing a refund, however I would also be happy to hear that the item has been delivered.
21 november 2023
Review zonder uitnodiging
Stuck in a consumer purgatory
I ordered the knife around 6 weeks ago, in early October for a friend's birthday. A knife arrived over 2 weeks after ordering (which was past my friend's birthday). Usually, a late birthday present is fine, but the package is opened to see the wrong item. I've been emailing Santoku back and forth for weeks on end trying to resolve the issue.
Originally, I wanted to get the correct product. But they can't seem to send the correct information to return the item. This coupled with the fact it takes days to respond to each email means that I have been waiting to send back the return for around 3 weeks. I now want a refund, but I have no hope of getting any of my money back despite never getting my order.
Another thing that is important to know is that the 'warehouse' they are asking me to send my return to, is a residential house which seems to indicate a drop shipping company. Even if it isn't a dropshipping company they clearly can't be holding much stock if it takes weeks to send a single knife to a customer.
The lifetime guarantee was part of the reason I ordered from Santok Knives; but given that the customer service is terrible, I doubt the lifetime guarantee actually means much. Especially if it takes months to solve a simple case of an incorrect item being sent.
The last thing is that many of the knives sold can also be found on Temu for half the price and the website only actually says it's Japanese steel. I've found review videos online that say the knives are made in China. So there's something fishy with the origin of the products. I can't speak to the quality of the blade seeing as my friend could never use it.
To Santoku, if you want to improve you really need to get on top of customer service as it can make or break a business. I would also advise that you start holding more stock so that you can send the packages domestically in the UK within 2 days and not 10. I'm rooting for you to get better but my customer experience was and is actively terrible.
Reply to Santoku, if you sent the royal mail confirmation qr code along with the label I would not have to print the label off. No Evri email has ended up in my Junk folder. Your reply seems to indicate that you want to blame me for your customer service.
5 oktober 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review
We are sorry that you have been having issues with the prepaid labels that we have sent through for you to return your order to us.
We are sorry to learn that you did not have a printer to be able to print off the Royal Mail label, and that you have not received the direct email from EVRI with a QR code for easy return. We wonder if this has gone into your JUNK folder?
I have sent you this morning a third prepaid label, again for EVRI, with a six digit code that has been sent to me, to be able to enter into the machine to print your label.
Please come back to us if you have any further issues
With all kindest regards
Sophie
！！ＢＥＷＡＲＥ！！ This entire shop is a scam！！
This entire shop is a scam, which overpriced all the knives. They called themselves Santoku Knife so that they could garble the brand and one type of Japanese chef knife which is also called Santoku Knife. Using this method, they called their knife being featured in major websites and famous chefs. In Google, if you try to search for Santoku knife, instead of appearing the Japanese Santoku chef knife, it appears their "Santoku" brand knife.
They probably built their website using the Shopify website and mass-purchased knives using AliExpress, for example:
This product: Chikashi (ちかし) Damascus Steel Knife With Abalone Handle
They sold it for 280 pds
Aliexpress sold it 124 pds, as I can't attach a link here because of Trustpilot rule, just search "abalone damascus steel knife" in Aliexpress and you could easily find it in at the top result.
In overall, they sell their products to UK citizens with overpriced amounts, even the advertising photos are exactly the same, you could always try to copy and paste the product name and search in AliExpress and you could definitely find the exact identical product.
I purchased one knife and whetsstone during black Friday sales, although there's a 30% discount, it is still significantly overpriced. There's no method to request an immediate refund, instead, you need to email them, which potentially buys them time to change the order status to "Dispatched" state, once entered this state, according to their policy. You have to complete the order and return the product all at your own cost if you're not happy or like me who found out the true background of this online Damascus knife shop. Additionally, you can't track the product delivery status using the tracking number they provided because they don't want to let you know the true delivery status.
I wrote all these because I couldn't reach them and I extremely regretted that I didn't perform enough research on the product and I were overwhelmed by Black Friday sales promotion. Please share and let the others know.
9 november 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Good Morning
Thank you for contacting us today and for your review on Trustpilot.
We are sorry to learn that you are unhappy with our service.
We can confirm that we do not source our items or send our items from Ali Express. Similar items may be available from other suppliers, but we cannot comment on their quality or specification.
We are so proud of the quality and specification of our products, that everything comes with a lifetime warranty, and we are grateful to have many repeat customers.
As a small, family company, we apologise that we are unable to offer an immediate cancellation option on our website, or intercept a parcel that has already left our warehouse.
We do invite any customer unhappy with their purchase for any reason at all, to return their order to us, unused, for a full and immediate refund.
We apologise if you feel that you could not contact us. As stated on our website, we reply to each and every communication that we receive, and in order of date and time received, always aiming to reply to all in 24 hours or less.
Thank you for your emails dated 9th November.
As you can see from our automated despatch emails, your order left our warehouse on 6th November and 8th November.
We always complete any cancellation and refund requests which have not already left our warehouse, and process cancellations many times every day, as a priority for our customers.
We are not a scam.
We have our products made for us by one of the largest manufacturers in the world. This manufacturer makes the items for many well-known and high end brands around the globe.
As with any business, a lot of costs go into our service, which has to be reflected in our prices: high quality knives made especially for us; full warehouse team; customer service team; tracked delivery; lifetime warranty.
Similar items may be available elsewhere, but they will not come with a quality guarantee, full customer service and a lifetime warranty.
Please come back to us if we can help you further with anything at all
With all kindest regards
Lucy
I am very satisfied with the knife!
I am very satisfied with the knife I ordered. The order came in time and the quality of the knife is amazing. I still keep it in the box when not in use and I am always looking forward to using it again. Very good quality and will be having a look at Santoku for my next knife purchase.
30 oktober 2023
Review zonder uitnodiging
The best knives I've ever tried
The best knives I've ever tried, I recommend everyone to buy them.
23 oktober 2023
Review zonder uitnodiging
I would not advise buying from this company
I would not advise buying from this Company.
I ordered a Haru knife on the 1st of October as a present for a friend and still have not received the item. When trying to use the tracking system providing within the emails I have received it does nothing but take me to their page trying to get me to make further investments into knives I will not receive.
Not only have I not received my item but their phone number is pretty much as usual as umbrella in the ocean.
1 oktober 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review Ms Capeling
We apologise as we are not able to offer a telephone customer service at the moment, but offer direct emailing, web chat through our online store and messaging through Messenger and Instagram.
We anticipate our orders to be delivered to our customers in 7-10 working days from despatch.
We have looked into your order and the tracking updated yesterday on the Royal Mail tracking page to show that your parcel has been received into a Royal Mail distribution centre.
Your parcel will now be delivered to you in the next 1-2 working days.
Please come back to us if we can help you further
With all kindest regards
Lucy
KNIVES COME FROM CHINA
I tried to do my research for an authentic Japanese knife my only criteria was that it didn't come from china, I got a notification that it was shipping from China and Immediately reached out to cancel my order before shipping and asking about the origin of it. The rep tried to play it off saying they warehouses in the "Far east" they can't even admit it's coming from china they dodge the question by saying it's from the "Far East". I returned the package to sender and will take the charge up with my bank.
9 september 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Good Afternoon Ms Short
Thank you for contacting us
Just to explain a little further that our main office is in Leicestershire in the UK, but we often ship our orders directly from our fulfilment centres around the world. With a shorter delivery distance, we can guarantee free shipping for our customers, and a smaller carbon footprint; always mindful of all of our procedures and ways of working, towards sustainability.
We apologise that, in line with most online retailers, we are sadly unable to intercept/cancel an order already in transit. As we did not receive your cancellation request until 18th September, when your order had already been despatched from our warehouse on 17th September, we were unfortunately unable to process your request. We do try to be clear with this information on our website within our FAQ section.
We offer the knife you have received to you as a gift from us, with our compliments, in the hope that a friend or family member may be happy to receive it and get lots of use from it.
To confirm that we have already processed your full refund to your original method of payment. Please allow 5 working days for this payment to clear, depending on your payment provider's procedures.
Customer satisfaction is paramount for us Ms Short, and we hope that this is the easiest and most satisfactory resolution for you.
Thank you again and we wish you well
With all kindest regards
Lucy
El producto es bueno
El producto es muy bueno, además el soporte de la tienda fue muy amable y respondió en poco tiempo, sin embargo tardó casi un mes en llegar, no hubo información correcta sobre el seguimiento del pedido y viene de China, no de UK
4 oktober 2023
Review zonder uitnodiging
DO NOT ORDER FROM HERE!!
Placed an order on the 19th of September for my boyfriend who’s a chef for his birthday. 16 days later I still haven’t received anything. The tracking information doesn’t work and the phone number on their website just rings and goes to voicemail. I’ve decided to request a refund and if I don’t get a response will file a dispute. Would not recommend ordering from here.
Update:
It is now October 11th in 8 days it’ll be a month since I placed the order. I still haven’t received the knife and the company wont offer a refund. DO NOT ORDER FROM HERE!
19 september 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Good Afternoon
Thank you so much for your review
We do apologise if you have not received your order as quickly as you had hoped. We do state on our website that we anticipate delivery in 7-10 working days from despatch.
Please could you confirm the telephone number that you have called, as we do not offer a telephone customer service; offering direct contact through email, web chat, and direct messaging through Messenger and Instagram.
Please be aware that we can only offer the tracking updates, as given to us by the carrier/courier/postal service. We have to rely on their information which is given whenever a parcel is scanned when in transit. This is legal information and is therefore unfortunately out of our control.
We have looked into your order and the Royal Mail tracking page indicates that your order was delivered successfully to you at 12:09pm on 11th October.
Please do contact us if you would like to return it to us for a full refund which we can organise immediately for you.
With all kindest regards
Lucy
I ordered these knives on the 20th…
I ordered these knives on the 20th September 2023.
I have emailed on numerous occasions and have been supplied with dodgy tracking information and false promises. I have paid £200 for these and they have failed to deliver.
Cmon Lucy let’s be honest and tell me when my knives will be delivered?
I hope they live up to all the drama this company has caused me.
I won’t be ordering anything else that’s for sure
4 oktober 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review
We have looked into your order and the tracking on the Royal Mail tracking page indicates that your order was delivered successfully yesterday (4th October) and signed for at 11:03am by 'PRINCE'.
We anticipate our orders to be delivered to our customers in 7-10 working days, as stated on our website Delivery page and FAQs.
Your order, being placed on 20th September, was delivered on business day 10, within our delivery timescales, and as per my email reply to you on 29th September.
Please be aware that the tracking updates provided our input by the carrier/courier/postal service. We are unable to affect the information given or frequency of updates unfortunately.
Please do come back to me if we can help you further with anything at all Ms Prince.
With all kindest regards
Lucy
Purchased a knife for a friend as a…
Purchased a knife for a friend as a birthday present and not only is he happy with the look of the knife but more importantly it’s quality and effectiveness.
He’s a keen cook so it was worth paying that but extra for that bit extra quality knife.
Do vaguely remember it taking a while to arrive, hence 4/5.
23 juli 2023
Review zonder uitnodiging
I would not recommend buying knifes…
I would not recommend buying knifes from this company. They have a lovely website that looks very impressive however the actual product is not up to a good standard. They look cheap, the branding of the boxes was cheap and there was nothing to say that this was an authentic Damascus steel knife. I will stick with global knifes :-) I ordered the knifes on 30th august and they arrived on 19th September ( so the 7-10 day shipping info is wrong not just for me but from the reviews for many customers).
I gave 2 stars for the customer service as the reply promptly to emails. The content of the emails is funny and Brightens your day too so thanks for the laughs.
19 september 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review
We are sorry to learn that you have not enjoyed your shopping experience with Santokuknives.co.uk.
We are sorry to learn that you did not approve of our branded gift boxes. They are silver-foil blocked with a moulded inner (to protect the knife in transit) and we place the knife within a bag inside the box, to protect it from any movement within the box during transit.
We do not include a certificate of authentication, but have certificates here which we can/ do send out to anyone wishing to see them.
We advertise on our website that we anticipate delivery to our customers in 7-10 working days from despatch (potentially 7-15 working days including despatch), giving a 14 working day delivery timescale for your order, which is within our predicted timescales.
We do offer a full refund for any orders returned to us unused, for any customer not happy with our products/service. Please do come back to us to arrange this for you, as customer satisfaction is extremely important for us.
Please do come back to me if I can help you with a refund/anything at all
With all kindest regards
Lucy
This is not a UK supplier.
Absolutely NOTHING during the ordering process told me that I was NOT buying from a UK supplier. The website looks like, and suggests it is, a very professional UK based supplier of Japanese Steel Knives.
This company does not supply knives, it simply orders them on your behalf from somewhere abroad, to be despatched to you directly by the “real” seller. They simply act as a third party ordering agent. The website is misleading as it does not make this clear. Whilst I expected these to be made abroad, I did expect to be dealing with a UK supplier and nothing on the website suggested the items were dispatched from a seller abroad.
When I queried the delivery status I was told to wait 30 BUSINESS days before I could request a refund, IF it could be proven my items were lost in transit.
The response from someone named “Em” at customer services (that in itself shows a complete lack of professionalism) was very condescending and patronising, suggesting that it was my fault for not noticing that items are sent direct from Turkey or the Far East (I’ve checked again and cannot see anywhere obvious where it states on the website that this company does not supply anything and only acts as an ordering agent). Everything suggests these items would be despatched from the UK, by a UK stockist / supplier.
This company seems not to be a stockist at all and simply acts as a middleman / ordering agent.
The knives finally turned up.
I didn’t have to sign for them - surely must be breaching UK regulations by allowing massive knives to be delivered, and left on a doorstep with no over 18 to sign for them?
They and are very lightweight, the handle is mostly resin with an inner thin slice of abalone shell (not the quality I was expecting) so I am not convinced they are of genuine quality (are they Turkey fakes?).
My experience thus far, of dealing with this company that pretends to be a UK supplier, has been so off putting that I’m now nervous about organising a return as I suspect, I will never receive a refund.
Personally I feel that I have been misled and feel that I’ve been tricked into believing I was dealing with a UK supplier rather than a third party who simply orders the items on your behalf from somewhere abroad and then suggests shipping issues / problems are out of their hands.
Could I have trawled through all the company’s small print to discover that delivery is very slow? Probably. That is a lesson learned for me.
Could I have found anything on their website to show me that this company is not actually the seller, supplier or distributor of these items but a third party simply ordering these as a go-between? I don’t think so. They are not stockists or suppliers and simply order these items from somewhere abroad on your behalf. They do NOT make this in any way clear or obvious on their website and as a result I feel misled. It therefore doesn’t “feel” honest to me.
What do I think the company could do better?
I think with better integrity and transparency customers would know what to expect and understand the “service” better and we would then be better informed of exactly what we were buying and from who.
I also think steps should be taken to ensure compliance with UK regulations around the ordering of knives.
24 augustus 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review
We are sorry to learn that you have not been happy with your experience of santokuknives.co.uk
Thank you for your order placed 24th August and delivered successfully on 9th September.
To confirm that we fulfil as many orders as we can from our stock at our base in Leicestershire however, when stocks run low, we deliver an order directly to a customer from our international warehouse or from our manufacturer, who makes all of our products for us, including branding the blades of some of our ranges.
Please be assured that we reship/refund any order found to be Lost In Transit as soon as we learn of this.
This information usually comes to us from our carrier themselves or can be highlighted easily if tracking ends abruptly.
My colleague was attempting to explain in the communications that we can clearly ascertain that, if an order has not been delivered within 30 days of the order being placed, then something has clearly gone awry.
We do apologise for any offence caused in dealing with our customer service team. This is in no way intended at all and very regrettable indeed.
I have looked back over your communication thread with my colleague Em (full given christian name) and I know that she only had the intention of being helpful and informative, and we can only confirm that Em has been a valued member of our team for many years, and without any prior complaints.
Japanese knives are lightweight, which makes them so easy to use, and a preferred choice of many homecooks and professional chefs. Western knives are much heavier, although this can help with certain tasks in the kitchen - it is just a matter of preference:
https://santokuknives.co.uk/blogs/blog/why-are-japanese-kitchen-knives-better-than-european-kitchen-knives?_pos=21&_sid=2b4ea8459&_ss=r
Our Chikashi range has a handle make with resin and real abalone shell. As shell can be quite brittle, the resin reinforces the handle, and protects the shell during use and washing etc.
We offer a full lifetime warranty on all of our products and a full refund service for any customer wishing to return their order to us, unused, no questions asked. We are also very proud and thankful to have many repeat customers.
Please do come back to us if you would like to return your order to us for a full and immediate refund.
We request that every courier/postal service obtains a signature from the customer/clear photo of the customer receiving all of our orders, which is requested for every parcel we send out to protect the customer's order, but moreover due to the nature of the item.
We are sorry to hear that Royal Mail did not ensure that this procedure was followed, We shall be escalating this with them to ensure that this does not happen again.
Please do come back to us to confirm if you would like to return your order, or if we can help you further with anything at all.
With all kindest regards
Lucy
They do not reply to Emails
They do not reply to Emails . I have concerns with my order number status reading it was already delivered and ordered in April . Bit reality is I ordered yesterday. Lol . How is this possible. I am calling my credit card company to dispute charges if they do not reply to me
22 augustus 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review Mr Dollmont
We reply to each and every communication that we receive, in order of date and time of receipt, and within 24 hours.
Thank you for your emails received 22/8 at 10:06pm and 10:19pm and on 23/8 at 12:10am and then for your Trustpilot review on 23/8 at 2:47am.
We do apologise but as we are a .co.uk website, and based in Leicestershire in the UK, we do not have a Customer Service team working out of office hours (6pm - 9am GMT).
I can see from our system that my colleague did reply to you to your messages listed above, in one succinct reply, on 23/8 at 6:34am (having seen your messages which had arrived overnight, and wanting to urgently reply to you from home).
Thank you for your request to cancel your order, received 23/8 at 12:38pm. My colleague replied at 3:53pm that same afternoon to confirm that this should be absolutely fine, as your order has not yet been despatched, and that she would just double check with our Shipping Dept (which is standard procedure) before confirming that this was possible.
We have now received confirmation that your order is as yet unfulfilled (we are not sure where you have found information regarding a parcel being delivered in April?), and we can proceed with the refund, which we have processed this afternoon. Please allow 5 working days for this refund to clear to you.
Please come back to me if I can help you further with anything further
With all kindest regards
Lucy
Bravissimi
Great products at great prices and attention to the entire purchasing process and especially to delivery. Bravissimi
21 augustus 2023
Review zonder uitnodiging
I’ll never order from or recommend this…
I’ll never order from or recommend this company again, absolute waste of time almost a month and I still haven’t received my item
25 juli 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review Mr Porter
We apologise for the delay with your delivery.
We contacted you to confirm that there was likely to be a longer than usual delivery time to your delivery address, due to courier channels, and to check if you were happy to continue with your order.
Thank you for confirming on 3rd August that this would be fine.
We have looked into your order and your tracking is updating regularly with your parcel in successful transit. The most recent update is from today.
We are keeping an eye on your delivery and will ensure that it arrives to you successfully and as quickly as we can encourage.
Please come back to us if we can help you further with this or anything at all
With all kindest regards
Lucy
Drop shippers.
Although they claim not to be, they are definitely drop shippers, Lucy is a liar , dont listen to a word she says, she's certifiably a liar and a drop shipper from Ali express.
You can buy all of santokus exact products on Ali express for half the price.. which is what Lucy does, takes your payment, then purchases the item from Ali express on your behalf. (Reply- I'm sorry Lucy, but you're a liar, you are indeed a drop shipper, you have no UK.based warehouse, I know you're a drop shipper because my package came from china and had a Chinese named company sticker on it, which your sticker had been placed over, I removed this sticker to see what was underneath, and then googled to Chinese company to find it was an Ali express seller, please stop the lies, admit what you are and lower your prices accordingly)
27 juli 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review Mr Richardson
We are sorry to learn that you are not happy with your shopping experience with us here at Santokuknives.com.
We certifiably do not dropship orders from, or source our items, from Ali Express. Our knives etc are made especially for us by a large manufacturer. Similar items may be available elsewhere but they may vary in spec and quality, on which we cannot comment.
We offer a full service along with our products, - free shipping, presentation boxes, customer service for your order and delivery, insurance to cover any loss in transit, free returns (where applicable), full refund for any customer wishing to return an order no matter the reason, a lifetime warranty on all items.
We ship as many orders directly from our base in Leicestershire, but where stock levels do not allow, we then ship directly from our international warehouse, to keep delivery times to a minimum. All orders, from the UK and our international warehouse have an anticipated delivery timescale of 7-10 working days.
Please come back to me if I can clarify anything further for you Mr Richardson
With all kindest regards
Lucy and the rest of the Santoku team
Thoroughly great product
The product is superb: well packaged with attention to detail: includes a well made wooden scabbard and oil cloth.
Having used it today, a first class kitchen knife equal to the standard of my original Japanese knife .
25 juli 2023
Review zonder uitnodiging
Looks deceive
Took a few weeks to arrive but have to say every email query was answered quickly.
Beautiful knives when arrived and initially very sharp.
Definitely not Damascus steel as advertised as the knives scratch quite easily and require re sharpening often.
8 juli 2023
Review zonder uitnodiging
Antwoord van Santokuknives
Thank you for your review Mr Bairstow
We are sorry to hear that you are not entirely happy with your order.
Please be aware that Japanese-style kitchen knives, like all kitchen knives, should be honed/sharpened regularly to keep them at their best. Most professional chefs will hone a knife before every use.
We do hope that the whetstone we sent you with our compliments, has helped to bring your knives back to their optimum sharpness, and that the certificate of authentication for our Damascus Steel has allayed any worries.
Please come back to us if we can help you further with this or anything at all.
With all kindest regards
Lucy
perfect knife!
perfect knife!
lovely design, stunning looks, proper quality and great price!
7 juli 2023
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.