Santokuknives Reviews 

I would like to take delivery of the knife I ordered. Still waiting for it to arrive. When you ask you just get how busy they are!! No e XX pelted arrival date.
I would never buy anything from this company again. Ordered in March. Every time I asked when it might be delivered or if I needed to be at home to sign for it, as it was a knife, just til that they were busy. Never got an estimated delivery date. When the knife did finally arrive, it was a very beautiful thing. No points for customer services.

It is a scam company. They never send the product, but keep sending reassuring emails about the product is on its way. Everyday bots post 5-star reviews on this company, but if you read on other forums like reddit, etc. you will find out several people who have been scammed

Lucy has been very helpful. The knife I got is extremely sharp and also looks cool. Everything went nice and smooth. Highly recommend Santokuknives.

Might edit this review when & if i get my knives. It has been 2 weeks since placing my order and no update since being told that it has been dispatched 2 weeks ago.
Ive emailed twice and no response.
Then I come here to double check and low and behold that this is not a one time thing. Concerns are growing. Hopefully they'll make amends. As I was hoping to share their name to a few of my friends and fellow chefs.

Had the misfortune to deal with this company with an order placed at the beginning of March. Website is misleading, taking your eye with only positive reviews, good looking knives at a very good price and having the so-called stamp of approval from some chefs or publication. Don't be fooled into buying from this company, their knives are not Japanese - dropshipping from a warehouse from China.

My order of whetstone sharpening stones arrived quickly and I was extremely impressed with their quality. I used them to sharpen my full set of knives, they sharpened perfectly. Highly recommended *****

Products are fabulous but dont be in a hurry for delivery of your order. I place an order for Christmas and it only just arrived in time despite the order being place 6 weeks in advance.

Placed another order Mid January and am still waiting mid March.

Requested a refund which was ignored until I stated that I would report to unfair trading.

Not a great company to do business with

I bought a Three Knife set and am very pleased with them, they are razor sharp and very attractive in appearance. I have read some of the reviews with surprise, they are Japanese knives where would you expect them to be manufactured. The lead time is a little long but Quality of the product makes them well worth waiting for.

I noticed too late that everything is wrong here. Really it is a company "based" in UK but just dropshipping from China. They send false tracking information so that you cannot see it is shipping from China, until it is too late to cancel - then they send the right tracking information... now I probably will wait a month for the product to arrive and lets see how that goes.

Overall, this way of doing business is unethical and misleading. Even if the quality of the product is good, it should be clear to the customer where the production is taking place, so that we know what we are supporting in terms of working conditions etc. To my knowledge, this is a violation of consumer protection laws and advertising regulations. In UK and EU (who still share the same laws around these issues), consumers must have access to all key information about the transaction before purchasing, or else we have the right to a refund no matter if the product is faulty or not.

Brought numerous knives, excellent quality, beautiful knives and very sharp. Delivery takes a little while so don’t expect straight away but all in all, I have nothing but good to say about this company.

I've brought four Damascus steel knives and they're simply wonderful. The craftsmanship is brilliant. They're light, sharp & well balanced. I'd recommend them if cooking if your thing!

My kitchen knife was ordered on 31st January. After my first complaint I was promised delivery within 10 days on 10 February. And of course nothing. I strongly advise not using this company. They are taking order and expecting customers to wait until they have stock.
I did receive a £12.50 rebate for late delivery, but this does not make amends for the poor service. I have been given no updates by the company and now asked for a full refund.

Excellent quality and very useful knife to use

Beautifully crafted knife! Took my home cooking to the next level, and reduced my food prep times! Love the case and look of the knife… sooo pretty!

Le compré uno a mi hija y quedo encantada con su cuchillo, le impresionó el filo que trae de fabrica así que compré uno para mi y estoy muy satisfecho, el cuchillo esta hermoso y los detalles son fabulosos, la caja en la que viene esta muy bonita y trae funda de madera para el transporte muy elegante, de los mejores cuchillos que tengo
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I bought a Santoku Damascus Nakiri knife which quickly became my favorite go to knife however after several months use and the pommel fell off. Which was a complete revelation since they are marketed as a premium product and I hadn’t abused of dropped it.
I contacted santoku to ask about repairing or replacement and was told they do not offer any such service by their customer service representative.Very disappointing response after paying £84.99 for a 6.7inch knife.
Furthermore the response from Santoku after 3 month from my review states, I immersed the knife in water is just a poor excuse from the company to try and vindicate themselves as there was not mention of water when I spoke to the customer service dept. Whilst in truth I did not immerse the knife in water only wipe the blade after use . Btw an interesting fact is that I’m a trained / qualified mechanical engineer so I do have knowledge of metallurgy. This is a poorly manufactured product and awful customer service.
Let be clear Santoku, the only way to negate this telling review is either repair and make good the knife or replace the faulty product, then I will delete this review. otherwise buyers beware this is a rogue company made in China under a Japanese name to give credence to a shabbily made product.

We purchased these knives as a Christmas present to ourselves (as you do!) And we are so impressed with them. They are beautiful works of art and are the sharpest knives we have owned. Next purchase will be a knife block to show them off in on the work top!

A phenomenal knife and a phenomenal company, which always kept me informed on my parcels Whereabouts

Bought the knife as a gift for a budding chef. It certainly does the business He is delighted with it, and still has all his fingers/thumbs on both hands. It really is an excellent product and I would now very much like one for myself.