To receive a surprise delivery of flowers was one thing, and the quality of presentation was another! The care taken when putting the lovely arrangement of white and oriental lillies was evi... Toon meer
Bedrijf heeft geantwoord
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You know whats really really nice…… when you order flowers and the person on the receiving end actually receive what you have ordered and not some watered down version. Cannot recommend Sarahs Flower... Toon meer
Bedrijf heeft geantwoord
I received a call from Brianna at Sarah’s Flowers and she was keen to find out more about the disappointing delivery. I sent her a photo of the arrangement. Brianna offered to have a fresh arrangeme... Toon meer
Bedrijf heeft geantwoord
I ordered flowers from another company prior to my Mums funeral a week in advance. They rang me on the day of delivery to say thay don't have those flowers and they will make something else. Obviousl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sarah's Flowers delivers fresh flowers Australia Wide. We offer same day delivery for orders placed before 2pm! Call us on 1300 448 335.
Contactgegevens
4000, Brisbane City, Australië
- 1300448335
- sales@sarahsflowers.com.au
- sarahsflowers.com.au
4,6
Uitstekend
2K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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I ordered flowers from another company…
I ordered flowers from another company prior to my Mums funeral a week in advance. They rang me on the day of delivery to say thay don't have those flowers and they will make something else. Obviously that wasn't suitable. Went through Sarah's flowers straight after their call and Sarah's flowers did in 4 hours what this other company couldn't in a week. Thankyou so much. Saved ruining my mothers funeral.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thank you so much for sharing this with us. We’re truly honoured we could help during such an incredibly difficult time.
Quick and easy to order online and…
Quick and easy to order online and tracking and delivery excellent
24 augustus 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thank you so much for your lovely feedback! We’re delighted you found the online ordering quick and easy, and that our tracking and delivery service met your expectations.
Ordered Flowers on 20th August for…
Ordered Flowers on 20th August for delivery on the 22nd for my Mothers 90th Birthday the 23rd. Its now the 24th and still no delivery or correspondence from the company.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Hi Mark,
We’re really sorry for the experience you’ve had, especially as these flowers were for your mother’s 90th birthday. This is certainly not the level of service we aim to provide, and not our usual process.
We completely understand your disappointment. We’ve since been in touch, issued a full refund and arranged for a fresh bouquet to be redelivered. We sincerely apologise for letting you down on such an important occasion.
We really appreciate the feedback!
Website was clear and easy to use
Website was clear and easy to use, ordering process was simple and the product was delivered the same day as promised.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thank you so much for your lovely feedback! We’re delighted you found our website and ordering process clear and easy to use. 💐
Seamless
Seamless! From the ordering to the communication. The flower arrangements are magnificent.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thank you so much for your wonderful feedback! We’re thrilled to hear everything was seamless from ordering through to communication.
Easy to navigate the website and the…
Easy to navigate the website and the delivery was made on time and directly to my partner who was in a hospital room at the time... thank you...
10 augustus 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thank you! We're really glad we could make your order process so smooth and easy. Enjoy your day!
What an amazing experience ordering…
What an amazing experience ordering sympathy flowers from Sarah's Flowers. After ordering online, I gave the recipient's address. Sarah's Flowers followed up with the recipient, and after they were advised that they were staying elsewhere, Sarah's Flowers delivered the flowers to them. I cannot thank them enough. They also sent me a text message confirming the delivery. The flowers were beautiful. Absolutely amazing service.
28 juli 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thanks a bunch for your fabulous review! We're absolutely thrilled to hear you're so impressed with everything. We can't wait to help you again soon!
Sarah's Flowers Woy Woy
Beautiful flowers. Beautifully arranged and fresh. Delivered early in the day which was appreciated. Flowers looked exactly like the online photos. Prices were really good too.
Couldn't be more pleased and will use Sarah's Flowers at Woy Woy again.
10 juli 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thanks so much for taking the time to pass on this lovely review - we are so happy to hear you had such a great experience with us! We look forward to assisting you again next time :)
Have the best day!
Waited 3 days b4 delivery of my flowers…
Waited 3 days b4 delivery of my flowers very overated and DEFINITELY not worth the money VERY DISAPPOINTED in service provided and the flowers supplied also definely would NOT RECOMMEND
30 juli 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Hi, thank you again for taking the time to speak with us and share your feedback. We’re sorry again for the experience you had with your original order, but we’re glad we were able to arrange a fresh delivery for you and provide a $40 credit towards your next order.
Whenever you’re ready to place your next order, please give us a call and we’d be more than happy to assist 😊
Professional service & being notified…
Professional service & being notified when delivered
23 juli 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
What a fantastic review – thank you! We're so glad to hear you had such a wonderful experience with us.
Don't believe the trust pilot reviews…
Don't believe the trust pilot reviews read the Reddit ones. This companies website makes it look as though they are a local florist they are not!. They are a large company selling flowers on. My husband sent me a $158 bunch of flowers it had a basic and two proteas in a very small box with cheap filler. They would not accept my complaint or request for a refund because I am the recipient. They really take advantage of people as it's hard to complain if someone sends you flowers it makes the recipient look ungrateful and hurts the senders feelings. Verify that you are dealing with a local florist
21 juli 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Hi Lee,
Thanks for taking the time to share this with us. We're glad we got to speak on the phone and reach a resolution you were happy with. We're truly sorry our service let you down this time, and we appreciate you giving us the chance to make it right.
I can assure you the flowers you received were made with beautiful, fresh quality blooms grown here in Australia, and they matched what was ordered for you from our website.
Regarding our phone number, it helps us see where you're calling from so we can support you properly, while our florists are on the bench making bouquets. Because you are the recipient rather than the sender, there were limits on what order details we could discuss with you, as we have to do the right thing under Australian privacy law. But your feedback still absolutely counts, and we took it seriously. Once we had the sender's permission to get in touch, we were able to sort out a resolution for you.
We do care about every one of our customers, and I'm sorry you didn't get a good experience the first time you reached out. We've taken your feedback on board and addressed it with our team.
Flowers always turn up on time and are…
Flowers always turn up on time and are beautiful and fresh
17 juli 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
What a fantastic review – thank you! We're so glad to hear you had such a wonderful experience with us.
Flower order
Ordered online. Service was excellent. Kept me informed re delivery and when the flowers were delivered. Got a photo of them from the recipient the flowers were beautiful. Highly recommend.
15 juli 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thanks a bunch for your fabulous review! We're absolutely thrilled to hear you're so impressed with everything. We can't wait to help you again soon!
Great local florist!
Great local florist. Flowers were beautiful and delivered within specified time. Communication was great too.
10 juli 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
What a fantastic review – thank you! We're so glad to hear you had such a wonderful experience with us.
Beautiful arrangement
Beautiful arrangement, with awesome chocolates
9 juli 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thanks so much for the great review!
I wanted a blue and white arrangement
I wanted a blue and white arrangement, but was told that was not possible and I had to stick to illustrated arrangements. Whilst the arrangement was lovely, it wasn't really what I wanted, so disappointed.
6 juli 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Hi Karen, thank you for taking the time to share your feedback. I'm so sorry to hear that you were disappointed with your recent experience with us, and I'd love the opportunity to follow up with you.
Could you please provide your 5-letter reference code so I can look into this for you?
Highly Recommend
Easy online ordering from a very professional company. Flowers are alway top notch and little extras are available too. Will continue to use Sarah’s Flowers.
2 juli 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thanks so much for taking the time to pass on this lovely review, Leanne - we are so happy to hear you had such a great experience with us! We look forward to assisting you again next time :)
Have the best day!
Excellent quality of flowers and service !
Ordered from the UK for my sister who lives in Melbourne. Quality of the flowers and the communication throughout the order & delivery were both excellent ! I would highly recommend and will definitely be ordering again !
25 juni 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thank you for your lovely review! We look forward to creating something special for you again.
I was amazed to receive a bunch…
I was amazed to receive a bunch beautiful of flowers in lieu of the previous ones. I never expected such kindness and service. They were delivered with a smile and a lovely message. Thank you so much. We have found our "Go To" florist.
25 juni 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Thank you so much for your lovely words! We're delighted we could brighten your day and truly appreciate your support.
Avoid!!!
Avoid!!!! Ordered flower for VERY important occasion, their driver "could not find the address" even though it's a well know and established art gallery. They did not call me about this till Monday morning ( the deliver was booked for the previous Saturday).
They did offer a refund or a delivery on Tuesday , ie 4 days after the occasion. Very upsetting.
20 juni 2026
Review zonder uitnodiging
Antwoord van Sarah's Flowers
Hi Joanna,
I am so sorry to hear about the disappointing experience you had with us! This is absolutely not our usual standard, so I would love to get in touch to see how we can further improve your experience. I can see our team have arranged a fresh redelivery, and a partial refund - but we will contact your shortly to follow this up.
Again, I do truly apologise for the experience you had with us!
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