Sarah's Flowers Reviews 

Have never been disappointed with any of my orders service is fantastic

Easy ordering process.
Wonderful communication through delivery.
Flowers were beautiful

Lovely flowers...Made my Mum smile and very happy...That makes me happy

Very happy with the whole process, easy to place order
and flowers arrived as promised and were beautiful

Refreshing customer service!
Very grateful. Highly recommend.

Great communication from start to finish, we have never experienced such consideration if recipient not home & new arrangements made. Thank you most appreciated.

Beautiful flowers, presentation is so good, highly recommend

Ordered flowers for my daughter to celebrate her 1st Mother’s Day. I paid $219 and ordered from Sydney.
They texted that they ran out of natives and what my daughter received was a standard bunch of flowers no where near worth the $200! Just so disappointing!!!!

WARNING***We have always used Sarahs flowers Hobart for the past 10 years and spent hundreds of dollars... getting a phone call from my mother in law about the poor quality of the flowers was not only disappointing but embarrassment! She knows flowers and this bouquet cost us $175 - SHE SAID WE SHOULDNT HAVE WAISTED OUR MONEY she had to remove dead leaves & wilting flowers along with painted Chrysanthemum's into the bin.... The reason for delivery - We are in WA, she had recently had surgery & mothers day approaching... we wanted to get ahead by ordering Monday before Sunday (Mothers Day) I ordered NATIVES.... In the photo I sent yesterday morning to Admin Luke at Sarah's Flowers - she received 1 x protea/2 x PAINTED Chrysanthemum's /lilies / yellow Daisys???? My husband & I had chosen the beautiful Natives Bouquet, I understand they may not be able to offer 100% natives but 10% is a bit of a joke and (Coles) yellow daisy's?? Yet there was no update/email stating unable to deliver the native's bouquet - yet they still took full payment - I spoke to Luke yesterday early morning very calmly about this who ensured he was going to follow up and call me back same day but still hasn't... DISAPPOINTING & EMBARRISSING!
***On reviews- I noticed I'm not the only one this week getting old flowers!

What a disgrace! My husband ordered me some flowers for my birthday, not only did I not receive what he had ordered but they look like they are days old crushed and when I unwrapped them to put in a vase, half the flowers and petals were falling off. Not only this but the delivery guy was too busy talking on his phone when I opened the door, he had absolutely no concerns about what his job was and didn’t care how he was handling the flowers or passing over to me

The staff person on the phone was very pleasant & very helpful

Correspondence received from Sarah’s Flowers and follow-up confirmation of delivery. Excellent professional service.

I ordered balloons for a niece’s birthday. The balloons were nice, but one of the foil balloons, had not been included. Luke from Sarah’s Flowers was most apologetic. He gave me a number of options, a new set of balloons, fresh flowers to also be sent or some refund. I settled for the fresh flowers. They were lovely, at no cost to me. Thank you so much Luke for your great customer service. Angela 🥰

The whole experience was easy and uncomplicated.

Did not know the company did not have a shop in Townsville and came from ?? Ordered on the Tuesday and they could not deliver until the Thursday? Could not deliver the bouquet I wanted due to the size of the box?? Extremely disappointing. Update. They apparently do have a shop but do not deliver to all suburbs on the day of ordering. Flowers were finally delivered but as no door knock was heard, were found the next day. All in tropical heat. What a dreadful service.

Worst experience ever. I rang to enquire about a specific delivery time before I ordered as it was my sisters last day of radiation treatment and it was crucial that they arrived in the afternoon when she was home. If they couldn’t guarantee this I would try another Company. I was ASSURED they could deliver in the afternoon. Then I place the order, offered free chocs if I subscribed which were not included. And then they said they would leave the flowers at the door if recipient not home TODAY, a week before the delivery date!!! So I rang them to tell them the order was for the following week and it was a gated Community so there would be no access to leave flowers if not home, plus of course I discussed the prior arrangements that were made re delivery and the missing chocs. AGAIN I was promised the afternoon delivery of 2pm but was still coerced into paying extra for INSURANCE!!! Then they delivered the flowers on the day at 9:30 am!!! It was lucky she was even home! The Surprise was ruined as she was walking out the door to go to the Hospital for her last treatment. I was furious and very upset. I was on the phone to them for 30 minutes before they finally agreed to issue me a full refund. She kept saying there was miscommunication. NO. I was blatantly lied to. So unprofessional. And to top it off, the flowers were not as nice as the photo and I was promised the Med chocs of 15 and was sent the Small chocs of 8. Appalling Service. Refund doesn’t even fix the sub standard Service. $177!!!!! If they had charged me for the chocolates and full price for the card it would be $199!!!!! for a shitty flower arrangement and sub par Service.

The help and support was amazing.

Thank you so much for the gorgeous flowers, which I ordered mid morning and it was delivered the same day.
These flowers were to celebrate a 30 year anniversary and it was just perfect. Thanks again!!!

Advised by recipient that the flowers arrived on time and in good order. Recipient very happy with the selection.

EMPLOYING STAFF WHO KNOW WHAT THEY ARE DOING AND TREAT THE GENERAL PUBLIC WITH RESPECT